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“clean big rooms but..........”

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DoubleTree by Hilton Varna - Golden Sands
Ranked #16 of 110 Hotels in Golden Sands
Haifa, Israel
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
“clean big rooms but..........”
Reviewed July 13, 2012

they dont have enough for all the residents.
they dont have enough towels
they have a tv but no channels
if u go at the begining of breakfast or dinner you will eat, if u go 20 min later all food will disapear and they dont refill at all , nor do they clean any mess, only one station for cooking eggs and pancake only one worker in the bar so u will have to wait alooooot.
food is uninspiring, food is bland, food is BAD.
its fair to say the rooms are rtather clean spacious big balcony (the carpet smelled funny)

  • Stayed July 2012, traveled on business
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Helpful?
4 Thank ashrafak
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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353 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
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  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (63)
Date | Rating
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  • French first
  • German first
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  • Italian first
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English first
Bucharest, Romania
Level Contributor
16 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
Reviewed July 13, 2012

I have been traveling to the Bulgarian Seaside for several times in the past 2 years. I can say that this hotel it is new in the Hilton Portfolio so we should be patient with the conversion. As the prices are very low you should be questioning yourself before post a bad review. I can say that the Helios Spa hotel was a 3 stars hotel and that you cannot convert 200 rooms to 5 stars in 1 year or so.
Nevertheless, I should express my opinions regarding the stays here. First of all we have been welcomed with the traditional hot chocolate Doubletree cookie. Very tasty after a long trip with the car. We had some issues with the parking as it was full season and they only have 20 available parking places for all the 175 rooms or so. After arguing with the people at the reception, mainly because the advertise on their site having parking available, free and no reservation needed, not mentioning that the ONLY have 20 lots...they managed to find a solution and send us to park few meters down the street at the Aqua park where it was payable around 5 EUR per day. Appreciated the solution, never mention it was the right one ;)
Second impression was that the hotel looks nice, the pool locked clean, the guest were a problem, terrible screaming all the time, complaining about everything and acting miserable with the staff. Even if the services were not perfect appreciations are to be made as the girls at the reception were bearing every single complain emphasizing and patient.
We were given an upgrade to a sea view room after all the parking trouble. The room was really nice, spacious, with a big balcony and an amazing view to the black sea and to the resort. Not a Hilton room. They were missing 70 percent of the brand standards in room setup.
This year I hope they will surprise me and the next review will be at least a good one.
The food in the restaurant was a lot. We only had the breakfast included but if all the meal were the same, I don't regret the choice I made. A lot of food with a variety for all tastes. So nothing to be underlined here. The internet connection was free in the lobby or at the PC room (4 computers) and payable in the room (unless you have a Gold or Diamond HH card - and becomes free). The computer room was all the time full with children as the parents were drinking in the bars (all inclusive basis) and sending their children to play around. We could not even check your email because they were sitting there for hours. Once we went out and after 3 hours of walking around when we came back same children were there playing stupid games on the internet.
The way to the sea is nice to walk and in 5-10 minutes you should be there if you dot get lost :)
You have three options:
-by the minitrain witch is a service free of charge from the hotel (leaving every hour) to the end of the resort (mainly is for getting to their so called private beach)
-by foot in two ways: one is a stairway next to the left pool that takes you down to the street and then you have to turn right and follow the way to the promenade area and to the beach. Second is getting out of the hotel and go back to the crossroad and follow the main streets (This is so called "stupid way")
Even if they have a private beach we never use it as is not free or anything special. We preferred to stay at the Admiral Club Hotel Beach or any other private beach...closer to the hotel.
There is also a nude beach at the end of the Golden Sand Resort direction Albena if you want to release your inhibitions. :)
Places to go out: Arrogance Club is very nice - 4 clubs in one (different rooms with different music) prices acceptable. PR looks nice also.
Restaurants: Parmys, Gerana and a very nice traditional one Old House.
Things to visit: Aqua Park across the street, The Palace and the Royal Gardens in Balkik (20 minutes driving - Albena direction)and if you have some spare time visit also Cape Kaliakra nice ruins and landscapes to shoot, Aladhza Monastery in the forest of the National Golden Sands Park and of course Varna with its attractions.
Minuses: Not a Hilton Hotel in standards yet, Low Prices/High Name are bringing a lot of unwanted guests,
Pluses: People at the Front Desk very calm and rational, willingness of helping and solving problem, and appreciation for members of their loyalty program. (upgrades and free wifi in the rooms)
Hope this was helpful, anything else you need to know, just ask. I will come back with another review next month when I will be staying at this hotel again.

Room Tip: Sea view rooms and the corner suites are very nice.
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  • Stayed August 2011, traveled with friends
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Helpful?
19 Thank Florin1027
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
romania
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed July 10, 2012

Avoid this hotel.Services are very poor compare with last year.The so call "private beach" is at 4km and is so "private" that you need to pay for everything.Towels for going to the pool or beach you can get it if you are lucky, around 11 o'clock.For us this Hilton brand is taken in this location in the underground.Again AVOID if you want a pleasant stay in Golden Sands.

Stayed July 2012, traveled with family
Helpful?
4 Thank 11dan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these Golden Sands hotels

Gothenburg, Sweden
Level Contributor
159 reviews
97 hotel reviews
common_n_hotel_reviews_1bd8 88 helpful votes
Reviewed July 5, 2012

We booked this hotel because it was a Doubletree by Hilton. We normally choose Hilton hotels when we travel. But this hotel was a dissapointment. Hotel standard was ok, not very luxurious but totally ok to be a hotel in Bulgaria. But many other things were quite bad...

Bad things: Breakfast, this was like being at a 2 star hotel. Reception staff did not speak good English, so sometimes it was difficult to speak with them.
Good things: Good location, nice views. Nice but small pool area. Free wifi in reception area.

So this Hilton was not as I expected. They should not call in Hilton...

  • Stayed June 2012, traveled as a couple
    • Value
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    • Sleep Quality
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    • Cleanliness
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Helpful?
2 Thank swedishtravellers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ra'anana, Israel
Level Contributor
29 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed June 8, 2012

My wife visited the hotel with her friend and here are her comments:
clean and pleasant rooms, very nice pools ( inside and outside).
wide range of food tasty, most of the time.
the service in general wasn't good ( one day the room wasn't cleaned).

  • Stayed June 2012, traveled with friends
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank EladH
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sofia, BG
Level Contributor
54 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 98 helpful votes
Reviewed June 5, 2012

Stayed there for a week End of May at the beginning of the real season. Did not expect that much having read the reviews here. This would be also my advise, not to expect luxury at all. The hotel is O.K. They have officially their 5-Stars registration but simple to fulfill the state requirements (room size, toilets in the lobby, count of elevators) is far away from a real 5-star hotel.
Staff at the reception desk very helpful and welcoming! Staff at the restaurant should be additionally trained how to behave!!! In general they do not speak foreign languages and if someone wants something the waitress calls her supervisor to come and to clarify what was actually ordered - mainly drinks, as the meal is on self-service basis. This was disturbing, but sometimes funny to see their helplessness.
Room was big enough and the double bed was comfortable. The linens were high quality and I requested to change it every day - one of the services provided usually by 5-Stars hotels.
Nice indoor pool with warm water. Every morning the lifeguard was smoking there - not acceptable at all but I did not complain respecting the age of the poor man and I did not want to be the reason to be dismissed.
Low food quality...
Bathroom needs renovation.
Ongoing enormous construction works on site where the completely new building of Hilton Hotel is being build.
As the hotel is quite far from the beach, during daytime they provide a free transfer every hour.
Convenient bus-stop near the hotel ensuring direct access from/to Varna Airport - bus-line 409 every 15 min for only 3 BGN - recommended!

Room Tip: You have to additionally pay for sea-view.
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  • Stayed May 2012, traveled solo
    • Value
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Helpful?
4 Thank Nedko
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
169 reviews
94 hotel reviews
common_n_hotel_reviews_1bd8 89 helpful votes
Reviewed May 31, 2012

This is NOT a 5* hotel by western standards, but overall had a ok holiday. The hotel is a good 15 minute downhill walk to the beach, don't do it in the dark as no lights at back of hotel

We had booked the 4* Helios Spa hotel, but after one night and breakfast we could not leave quick enough, both are owned by the same company, so we had to pay a small fee to move along with 4 other families in our group.
Residents of either can use both outdoor and the Hilton indoor pools, even though the out door was not very clean the in door was nice and warm shame about the ants
The atmosphere of the Hilton was airy and not cramped like other hotels but it is May.
would not go in the summer. Nothing to do in the hotel.
Bitterly disappointed, with food as very repetative, greasy and of no more than 3* standard. And when it came to service, 'Computer says no' seemed to be their attitude. So do not expect Hilton Brand quality, as it definately is not.
We went All-Inclusive but they really do not know how to do it, had much better in other countries, more like FB plus, no diet drinks on offer only water or soda water.
The Helios and the Hilton food selection was exactly the same as the Hilton.but ours was served nicer
Rooms were great and very large, with big bathrooms. The beds were definately the best part of the holiday! Amazingly comfy and soft, pillows need updating.
There is free WiFi in the lobby, but it is a hit and miss one day yes one day no, same with TV's

Rooms have a kettle and tea and coffee making stuff and they also have a minibar fridge, a real plus with kids
There were only 3 English tv channels, CNN News, MGM movies , and something for the kids.
Ok for a short break would not spend more then 3 days there.
Bus stop outside into Varna real plus.
Never any cookies left as a large group of old women from France took them everyday

Room Tip: Facing the sea we had room 414
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  • Stayed May 2012, traveled with family
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank dannytamimaya
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about DoubleTree by Hilton Varna - Golden Sands

Property: DoubleTree by Hilton Varna - Golden Sands
Address: Golden Sands, Golden Sands 9007, Bulgaria
Phone Number:
Location: Bulgaria > Varna Province > Golden Sands
Amenities:
Bar / Lounge Beach Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 Best Value Hotel in Golden Sands
#9 On the Beach Hotel in Golden Sands
#13 Luxury Hotel in Golden Sands
#13 Spa Hotel in Golden Sands
Price Range (Based on Average Rates): $
Hotel Class:5 star — DoubleTree by Hilton Varna - Golden Sands 5*
Number of rooms: 196
Official Description (provided by the hotel):
DoubleTree by Hilton™ is the hotel that turns travel into a human experience again. It all starts with a warm chocolate chip cookie, a small touch of our warmth and care for each guest; we provide genuine comfort with our Sweet Dreams® sleep experience and highly-experience staff who are dedicated to helping your stay be the very best. Come see us! We’ll always have a cookie with your name on it ready and waiting. ... more   less 
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Also Known As:
Doubletree By Hilton Varna - Golden Sands Hotel Golden Sands
DoubleTree By Hilton Varna - Golden Sands Bulgaria - Varna Province

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