We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Nice Hotel Shame about the staff”
Review of Laguna Park Hotel

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 5 more sites!
Laguna Park Hotel
Ranked #12 of 220 Hotels in Sunny Beach
Certificate of Excellence
bedford
2 reviews
common_n_hotel_reviews_1bd8 19 helpful votes
“Nice Hotel Shame about the staff”
Reviewed February 10, 2012

I went to this hotel in Sept last year with a friend, we have both never been to Bulgaria before so we thought we would give it a try.
First imperssions of the hotel really nice, clean and very well kept. We arrrived in the early hours of the morning and I am surprised that they still had reception staff working and also a porter to show us to our rooms.
We got up the next morning to be greeted by our Balkan holiday rep who was very nice and she told us that we can keep our room on right until the coach picks us, which I thought was a very good idea as it gives us time to finish packing and grab a shower before the journey home statred.
The first night we were there we had a good laugh with all the other guests there who had been there a week before us, at this point they were giving us advice saying that the staff are very rude and if you are not german then you dont get served, we both thought that is stupid but they were actullay rather true about what they said as we discovered further on in to our holiday.
The food was not of good standard it never seemed to cater to the English people that were staying there hence why everyone was eating in the snack bar at night, but we found the food to be ok.
There is one thing we can say about the rooms that they were big and very comfortable and had there own little balconies also had a walk in shower, the cleanliness of the rooms was spot on, the hotel lobby cleaned every day.
With regards to the staff some can be rather rude and some rather nice if you get them on a good day, I am not saying dont stay in this hotel but make sure you go during the height of season as we went the last week of Sept and the weather was dyer and eveything was shutting down which we found rather annoying, and you can't go wrong with a pint of beer for 80p

Room Tip: If you want a quiet room ask for block C and the 5th to 7th Floor as they are not facing a main road...
See more room tips
  • Stayed September 2011, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
19 Thank lilmissdee79
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

1,361 reviews from our community

Traveler rating
    544
    436
    228
    85
    68
See reviews for
683
276
21
2
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (335)
Date | Rating
  • Czech first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Hebrew first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
glasgow
Level 3 Contributor
19 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed February 7, 2012

I went with neice age 6, nephew age 9, the hotel room basic, bar staff needs learn about customer service very arrogant, we put kids into kids club, we had my neice who we explained wandered due to her disability they would need watch her, we sat directly outside room having a coffee, when we peeked in to see if she was ok, animation guy was sleeping, we took kids out immediately, pool was frozen every day, kids had to be taken out to heat up.food was awful, never ever again

  • Stayed September 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank moomoo666
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Newcastle upon Tyne, United Kingdom
Level 4 Contributor
13 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed January 12, 2012

Great family hotel.Very safe,Could not fault the hotel apart from singles that were noisy coming in at all hours.spoke to Manager who explained he realised the problem and was making a plan for future years.Staff were quiet but if you made the effort to get to know them they were great.The animation team were exellent worked there buts off friendly to every body.they had something going on all the time.just had one day off a week.would love to return with the Grandchildren.:)

  • Stayed June 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank billysue11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Glasgow, United Kingdom
1 review
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed October 15, 2011

My family of 4 had a brilliant holiday in this hotel staff wer lovely, rooms where cleaned everyday and sheets and towles changed daily aswell cant fault the clearers wer brilliant. kids club was fantsic aswell i never seen my 7 yr old son he loved it and stuff loved him. Only down thing was the food i am really fussy at eating so wasnt good or me or kids food wise but i expected that as i know what all inclusive is like. i will be back to this hotel next year cant wait to get bk just hope they have the same kids club staff.
wasnt to far from main strip aswell would recommend this hotel to anyone loved it.

  • Stayed October 2011, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
12 Thank siobhan K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
newcastle upon tyne
Level 1 Contributor
4 reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed October 14, 2011

My husband and I thought we would give Bulgaria a visit as we have heard so many different stories about Sunny Beach. We arrived 17th Spetember, which is towards the end of their summer season. Transfer from the Hotel was nice and short, approx 30mins.

Although there were alot of people from our coach checking in with us, the check in procedure was quick and efficient and the staff were friendly. We were pleasantly surprised at the size or the room aswell as the shower. A further bonus with the room was, it was was one of 8-10 rooms with a private sunbathing terrace and sun beds were provided!! The terrace proved, for us, to be the best place to sunbathe as all the beds around the pool were 'occupied' from about 8am. The rooms with the terrace were 209 - 221 if you ever wanted to request one.

The hotel was very clean and the staff friendly. No glass was allowed in the pool area which was good as there were alot of young children in the hotel. There was plenty of choice food wise, however the pork was sometimes very under cooked. Entertainment was for the kids however.

Laguna Park is well situated and in easy walking distance of numerous shops, restaurants, bars and casions. If I was to go back I would go earlier in the season as alot of the shops and restaurants had closed by the end of our week. If you travel with Balkan holidays check with your Rep for check out times. We were getting picked up at 4:40am and was under the impression we had to vacate the room by noon the previous day. We paid for a room extension until 6pm. However when we went to check out the Rep advised us we could stay in the room until 10mins before the bus was due and she got us our money back. this was a good end to the holiday as we were nice and refreshed to travel home.

Room Tip: Ask for one of the rooms with the private terrace which overlooks the swimming pool
See more room tips
  • Stayed September 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
9 Thank toonfan62
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
North Lancing Sussex
Level 3 Contributor
18 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 70 helpful votes
Reviewed October 10, 2011

My wife and I stayed at this hotel in May 2011, I am not a snob or anything but I did find the standards to be quite poor!!!
The hotel public areas are spotless but our room was terrible with the worst view I have ever experienced.
I spent 4 days in bed with food poisoning and my wife spent 2 days in bed with the same.
Hotel - Ideal for the Germans, not so ideal for the British.
You will be alright if you can live on chips as the food is ok but choose wisely.
Drinks. Beer ok but cocktails cheap and nasty.
The hotel needs a lot of improvement especially as it is supposed to be 4 stars all inclusive. I would give it 2 stars and that is being generous,
I don’t think we will be back!!
If your a group of p*** heads and is looking for a cheap holiday then Sunny Beach is maybe the place for you!!! If you are looking for something, friendly and quiet then Sunny Beach is definitely not for you!!

  • Stayed May 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Stephen666
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Liverpool, United Kingdom
Level 1 Contributor
4 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed October 8, 2011

spent two weeks at laguna park early july.Hotel nicely situated clean with good facilities .food variarable we dined out if we didnt like the menu.Staff friendly except for george head of security who was very arrogant.first week in hotel guests were mixed age groups.The second week we were over run with a large amount of teenagers.Their behaviour at times left a lot to be desired.kahns tent is a show to see.we booked with holiday rep.which cost 50 pound more for the six of us than shop near hotel charged.we had a lovely day in nessebar untill we were getting on bus home.My daughter was struggling on bus with 3 year old in pram when a pickpocket tried to steal from her bag.fortunately she caught the girl in action who got more than she bargained for.these people are very well dresssed student looking teenagers you wouldnt suspect BEWARE.It was very noisy on roads outside hotel so we didnt get much sleep as air conditioning in rooms poor had to leave balcony doors open.we were happy with hotel although loud thumping music was played all day in bar.same songs played all day every day for the benefit of bar staff it appeared.This got worse when the teenagers appeared it went louder and louder.not very family friendly.water parks is a great day out.

Room Tip: preferably away from roads outside
See more room tips
  • Stayed July 2011, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank kathy400
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Sunny Beach hotels
1.5 mi away
DIT Majestic Beach Resort
DIT Majestic Beach Resort
#1 of 220 in Sunny Beach
1,344 reviews
0.3 mi away
Trakia Garden Hotel
Trakia Garden Hotel
#13 of 220 in Sunny Beach
253 reviews
1.6 mi away
Helena Park Hotel
Helena Park Hotel
#3 of 220 in Sunny Beach
517 reviews
Show Prices
Show Prices
Show Prices
1.6 mi away
Helena Sands Hotel
Helena Sands Hotel
#11 of 220 in Sunny Beach
338 reviews
0.2 mi away
MPM Kalina Garden
MPM Kalina Garden
#25 of 220 in Sunny Beach
215 reviews
0.3 mi away
Green Fort
Green Fort
#56 of 220 in Sunny Beach
29 reviews
Show Prices
Show Prices
Show Prices

Been to Laguna Park Hotel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Laguna Park Hotel

Property: Laguna Park Hotel
Address: Sunny Beach, Sunny Beach 8240, Bulgaria
Location: Bulgaria > Burgas Province > Sunny Beach
Amenities:
Beverage Selection Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#7 Spa Hotel in Sunny Beach
#10 Luxury Hotel in Sunny Beach
#20 Family Hotel in Sunny Beach
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Laguna Park Hotel 4*
Number of rooms: 365
Official Description (provided by the hotel):
Dear valued guests We are happy to announce that after the new hotel Aqua park, functioning from season 2016, now, for season 2017 we'll surprise our guests with finishing the renovations of all the rooms in C block and some partial renovations in the lobby areas. This is a process of renovation, which we have started 4 years before, and each year we have been renovating different parts of our big hotel. We are doing our best to welcome our future guest in a new environment, which we all hope will be highly appreciated by you. For Summer season 2017 we are working on new surprise to our valuable guests - enlargement, renovation and redecoration of our restaurant area. You'll find it more spacious, more convenient, and offering more delicious and tasteful food and drinks to you. We are sure that we'll continue to surprise you with lots of positive changes in order to provide you with an exceptional holiday experience in our hotel! Our team is already looking forward welcoming you in Laguna Park here in beautiful Sunny Beach. Warm regards Your Laguna Park Team Laguna Park hotel is centrally located in Sunny beach resort, close to the beach and within easy reach of all the resort amenities. This well-maintained and spacious hotel offers modern and comfortable rooms, a relaxed and friendly atmosphere and a selection of on-site amenities and facilities. The hotel offers a friendly, relaxing atmosphere and a newly built Aqua park with entertainments for adults and children. By the pools we offer refreshing drinks at the two pool bars. Our guests have at their disposal a main restaurant, a new snack barand thematic restaurant, and a lobby bar. The Laguna Park is a popular choice for families and couples looking for good quality accommodation right in the heart of this lively resort. A rich animation program is performed by a very enthusiastic team of animators. There are a great variety of shopping and entertainment facilities nearby. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, Hotels.com, Travelocity, TripOnline SA, Priceline and Hotwire so you can book your Laguna Park Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Hotel Laguna Park
Laguna Park Sunny Beach
Laguna Park Hotel Sunny Beach, Burgas Province, Bulgaria

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing