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“once again fantastic”

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IBEROSTAR Sunny Beach Resort
Ranked #6 of 221 Hotels in Sunny Beach
Certificate of Excellence
Reviewed November 27, 2013

this was the fourth time staying at the iberostar sunnybeach and once again the holiday was fantastic. The entertainment staff were brilliant, the children had an amazing time.
The food plentiful, fresh and loads of choice.
The rooms spotlessly clean
I really cannot fault this holiday

Room Tip: pool views are better but really isn't a problem wither way
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  • Stayed: June 2013, traveled with family
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12  Thank karenFarnham
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IberostarHoteles, Online Reputation Manager at IBEROSTAR Sunny Beach Resort, responded to this reviewResponded December 3, 2013

Dear Karen,

We first would like to thank you for your loyalty and trust in our IBEROSTAR Sunny Beach Resort for your holidays in Bulgaria, as well as for the time you spent to share your recent experience on Tripadvisor, we are delighted to read that once more you had a “fantastic” holiday among us.

We also thank you for your kind words towards our Animation Team and Mini Club staff, we are glad to read that your kids had such a great time whilst staying among us and we will not fail to convey your very kind compliments to all of them.

Moreover, in IBEROSTAR we have a true passion for the gastronomy and we are fully aware that meals are an aspect of primary importance for our guests to enjoy their holidays abroad, this is why our expert team of chefs strives to surprise our guests with high quality culinary delights both local and international, so as they are able to savor many different flavors at every single meal and make it one of the best added values to their holiday among us.

Last but not least, we thank you for pointing out the cleanliness of our installations, being fully aware that this is an aspect of primary importance for our guests to feel comfortable in our hotel.

Once again, thank you for your time and very kind review; it would be a great pleasure to welcome you again at your earliest convenience.

Friendly Regards,
Online Reputation Manager
IBEROSTAR Sunny Beach Resort

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Reviewed November 5, 2013

Stayed from 16th to 28th September. 1st impressions of Hotel were very good and to be fair nothing was to much trouble for any of the staff all through our visit. Hotel in great location for resort. A lot of places were closing down and weather not so warm as we would have liked but as this is a review of the Hotel will not say no more on that!! Food was very good plenty of choice and if it wasn't warm enough for some people there was a microwave there to use! ( ways round everything! ) you would not go hungry put it this way. Rooms kept spotlessly clean as was the whole Hotel all through the day and night! Yes cleaners worked through the night as on a couple of occasions we did arrive back after a night out rather late they were busy!! Security very good also. Did not use pools so cannot comment only one of our group used the indoor one daily and said it was good. Entertainment was on all day and evening but didn't really take much notice as we did our own thing in and out of Hotel. One thing I would say is get rid of the sofas in reception area and have the single chairs as the sofas were the most uncomfortable things to sit on!! But all in all you are doing a great job and would certainly consider going back to the Iberostar in the future but at a different time of the season. O

  • Stayed: September 2013, traveled with friends
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5  Thank potter10-10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IberostarHoteles, Online Reputation Manager at IBEROSTAR Sunny Beach Resort, responded to this reviewResponded November 7, 2013

Dear Guest,

First of all we would like to thank you for choosing our IBEROSTAR Sunny Beach Resort for your holidays in Bulgaria and for the time and effort that you spent to share your feedback on your stay, we are delighted to read that you enjoyed your holidays.

We thank you for pointing out the cleanliness of our installations and the safety of our hotel as we strive to give total confidence in these areas, being fully aware that these are aspects of primary importance for our guests to feel comfortable during their holidays.

Moreover, the passion for gastronomy is one of the prime pillars of our company and we greatly appreciate your praising comments on our restaurants where our professional Chefs strive to surprise our guests with a high standard gastronomy and the possibility to savor the best of the local cuisine as well as the finest international delights.

Last but not least, we are also enchanted to read your praising comments about our staff. In IBEROSTAR we strive to deliver an excellent and personalized service to all our guests, and we lay high value on our personnel being guest orientated and welcoming at all times.

Once again, thank you for your praising comments, we hope that you had a pleasant journey back home and to have the pleasure of welcoming you again in our IBEROSTAR hotels in the most beautiful destinations worldwide.

Warmest Regards,
Online Reputation Manager
IBEROSTAR Sunny Beach Resort

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 24, 2013

As soon as i arrived at the hotel i was treated like royalty, checked in fast, asked if i had a good flight etc all the normal friend thing, escorted to my room and showed around by a member of staff. When i arrived in my room there was champagne and truffles which was wonderful, and they had accommodated for my needs by giving me a room with an adapted 'wheel in' shower.
throughout my stay this treatment continued both for me and other guests i met at the hotel. Knowing i was in a wheelchair staff offered to help me at meal times with my plate and by getting me a drink etc and around the pool the animation staff was friendly even though all the activities were for the children (would have been nice to have some pool games or something for the adults)
I was lucky because on my first night i met some other guests who i got on really well with, and went out with that night, so during the next few days i was with them quite a lot, but all the quests i came across were friendly and was always someone friendly to speak to whether it was guests or staff. This is important to me as i travel alone.
I would recommend this hotel to everyone as it was great for families but also good for friends, whether you was a relaxing holiday or a fun, going out every night girls/lads holiday, this hotel is perfect. Far away enough from the strip not to be woken up but close enough to go out and have fun!
The security were fantastic as well with people coming back from a night out. always someone there to make sure your back ok but also not to let non-guests into the hotel!
The only slight down fall, from what i heard, was the food, for me it wasn't too bad as i didn't eat a lot and had an upset stomach from when i left England. I stuck to salads most of the time (probably what kept my stomach unsettled due to being washed in water! not the best idea), but the variety and quality wasn't fantastic, I found this myself but also heard this from many of the other guests i interacted with. I could deal with it for a week but if staying for 2 weeks i believe it could get a bit too repetitive; although i liked that they had snacks at the pool bar as well as the main restaurant food at lunch times.

  • Stayed: June 2013, traveled solo
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4  Thank Nicole_Martine
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IberostarHoteles, Online Reputation Manager at IBEROSTAR Sunny Beach Resort, responded to this reviewResponded October 30, 2013

Dear Nicole,

First of all we would like to thank you for choosing our IBEROSTAR Sunny Beach hotel for your holidays in Bulgaria and for the time and effort spent to share your feedback; it is always very enjoyable to read that our guests took some nice memories of their holidays back home with them.

The gastronomy being one of the prime pillars of our company, our main goal is to offer the possibility to introduce our guests in the culinary local highlights prepared by our Chefs with varied and traditional Bulgarian recipes such as shopska salad, kebapcheta, kavarma and, of course, the famous Bulgarian yogurt as well as the best international delights. We are very sorry to hear that you were not fully satisfied with our offer and passed your constructive critics to the involved department in order to revise and improve our offer.

On the other hand, we thank you for your praising comments on the kindness and helpfulness of our staff, we are glad to hear that you felt well cared after throughout your stay among us and we will certainly congratulate them all on your behalf for their contribution to your wellbeing whilst staying among us.

Once more, thank you for your visit; we hope that you had a pleasant journey back home and would be enchanted to accommodate you again in the near future in our hotels and resorts in the most beautiful destinations worldwide ensuring you in advance of our utmost commitment to offer you another enjoyable holiday experience with IBEROSTAR.

Kindest Regards,
Online Reputation Manager
IBEROSTAR Sunny Beach Resort

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 19, 2013

I traveled with 3 friends to Sunny Beach last month.
We had a great time in the Iberostar hotel. One of the best hotels I've ever been to.
The hotel is about 20 minutes driving from the Burgas Airport.
The hotel is separated to 2 buildings. The pool and the bar is shared for both buldings. I stayed at the second building which was very good. I think that the buildings are the same.
We arrived at Thursday night and the dinner was still waiting for us. the breakfast, lunch and dinner was very good and you can find everything there from salads to meat and desserts. We really enjoyed it.
There are 2-3 pools outside and one indoor pool. I can say that the outside pools were empty because the water is pretty cold these days, so we were only in the indoor pool which was nice.
We payed 20 lev for 1 hour in the sauna. It was private and worth the price.
The location of the hotel is very good although most of the hotels are nearby and everything is really close by foot.
The bar is open until 12AM and you can ask for local alcoholic drinks and cocktails which was very nice. The service is very lovely and friendly, they helped us in everything we needed.
The room is cleaned every morning. You get 2 bottles of mineral water every clean and you still can ask for more from the reception and it was really good.
For safe you need to pay 20 lev for 3 days. It's not that expensive but you still have to pay for that.
I really recommend the hotel, although on this time of season young people will have trouble to find things to do.

  • Stayed: September 2013, traveled with friends
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5  Thank Eyalp7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IberostarHoteles, Online Reputation Manager at IBEROSTAR Sunny Beach Resort, responded to this reviewResponded October 21, 2013

Dear Guest,

Thank you very much for choosing our IBEROSTAR Sunny Beach hotel for your holidays in Bulgaria and for the time you spent to share these wonderful comments on your stay, our main goal being to achieve maximum customer satisfaction we are enchanted to read that we have been successful on this occasion and for your kind recommendation to Tripadvisor’s readers.

We also appreciate your praising comments on our gastronomy offer as in IBEROSTAR we know that meals are a very important aspect of our guests' overall holiday experience, this is why our professional Chefs strive on a daily basis to prepare a wide variety of typical local dishes as well as the best international delights in order to please all palates, we are proud to read that we could conquer yours.

We also thank you for your highlight on the location of our hotel, right on the beachfront and within a walking distance to the many leisure, shopping and dining options on the doorstep.

Last but not least, we are grateful for your kind words towards our staff, their kindness and helpfulness being our hotel's main strength we will definitely congratulate them all on your behalf for their contribution to your wellbeing whilst staying among us.

Once again, thank you for your visit; we hope that you had a pleasant journey back home and to have the pleasure of welcoming you again in our IBEROSTAR hotels in the most beautiful destinations worldwide.

Friendly Regards,
Online Reputation Manager
IBEROSTAR Sunny Beach

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 13, 2013

The sad part about this review is that if it was written in the middle of summer it would have been much different. In part I blame Thomas Cook for recommending this resort knowing that the season was over. The hotel was clean and the staff very friendly, but I have never stayed in a hotel where there isn't an alarm clock and radio in the room(Not that I had to set the alarm as there was nothing to do)The food was OK and there was always something I could find - especially in the salad bar, the fruit and deserts. The hot(sorry luke warm) food was usually overcooked and not very warm at all. Luckily there was only about 70 guests in the hotel(dropping to about 40 at the end of our stay)as the toaster took about 5 passes through the machine before the toast even got a slight sun tan!!- like the guests!
The weather was terrible which of course affected our thoughts about the place, but the pool was freezing, the snack bar had no-one in attendance most of the time, you had to pay for the Suana, the professional entertainment was non existent and the hotel staff were to be congratulated on their attempts, but they should have left the childish humour for the children (all 4 or 5 of them) and concentrated much more on the singing and dancing.We were relocated from our dining room for the last 2 days to the smaller"exclusive" dining room as the hotel had rented out the space for a private function, the selection of food was smaller and more difficult to find what you wanted.
The biggest criticism is that they remained open and took bookings even though Sunny Beach was 95% closed down, looking more like a shanty town with boarded up shops, covered in black polythene and scraps of wood siding, and stray dogs and cats wandering the streets at night. The lounge chairs on the beach had all been removed and had there been any sun there was no where to relax, except the pool that is with over 400 hundred lounge chairs and only 20 or 30 guests on the last couple of days
I would hate to be there at the height of the season as the size of the bars and dining room would mean a lot of waiting in line- especially for the toaster.
Some of the younger female guests said that the didn't feel very comfortable going out at nights as the streets were virtually deserted and all the night clubs and bars boarded up.All the sight seeing trips were cancelled but again I blame that on Thomas Cook Travel, as they certainly did not live up to their end of the bargain and I am never quite sure where their agent was, but as she got on the bus on the last day she said "We hope you come back to Sunny Beach(jeers from the crowd) but please don't come back in October as I want to go home!!"
That about sums it up!!!!
We had left Vancouver to go to England for five weeks to settle the affairs of my father in law who had just passed away. We needed a week away from wills, funerals, probates, house sales etc. etc, and Thomas Cook suggested this resort. On the Wednesday my wife said if she could catch a plane that day she would go home!!Quite frankly the whole trip was a waste of seven hundred pounds- thank goodness for the open bar!!!!
Bye the way we even had frost, and me from Canada!
PS I will be sending a copy of this letter to Thomas Cook!

Room Tip: try a room in October in Cyprus!!
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  • Stayed: September 2013, traveled as a couple
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7  Thank percsSurreyBC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IberostarHoteles, Online Reputation Manager at IBEROSTAR Sunny Beach Resort, responded to this reviewResponded November 22, 2013

Dear Guest,

Firstly we would like to thank you for taking the time to share your personal impressions on your recent stay at our IBEROSTAR Sunny Beach hotel; it is only through feedback such as yours that we are able to maintain and indeed, where necessary, improve upon the service that we provide to our valued guests.

We deeply regret your disappointment with your overall stay in our hotel and as you well say, the bad weather and resort being shut down must have contributed quite a lot to a negative feeling about your October holiday in Bulgaria, for future occasions we invite you to contact our call center so we can offer you a personalized booking guidance and give you all the relevant information to make sure that you choose the destination, hotel type and services that best fit your holiday needs and wishes.

Moreover, we took good note of your comment related to the animation offer and will forward it to our head of animation so as to guarantee evening shows that suit all ages and nationalities.

Once again, thank you for your time, we hope that you had a pleasant journey back home and to have the pleasure of welcoming you again in our hotels and resorts in the most beautiful destinations worldwide ensuring you in advance of our utmost commitment to offer you a very enjoyable holiday experience with IBEROSTAR.


Kindest Regards,
Online Reputation Manager
IBEROSTAR Sunny Beach

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 10, 2013 via mobile

Cant fault the hotel, its spotless and the location is bang in the centre of town. Very safe at night. The food was of good quality and the drinks kept flowing from 10am till midnight. Loved it.. And allready returned to go again june 14!! :)

  • Stayed: June 2013
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3  Thank Danny-Welsh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 9, 2013

this hotel was clean but found warmed up food and nothing for the children to do in hotel neither, mini club was closed most of the holiday and if u like a early night then its ok but im 36 and dont want to be in bed at half ten entertainmant when on was terrible if u like seeing fully grown men rolling around dressed up as babies for ur entertainment then great but this wasnt for me, mould on cheese and rock hard chips are not my kind of food, thomas cook told me there would be plenty to do in resort but it was all shut down,,, thomas cook have miss sold me this holiday then have a cheek to offer me 300 pounds in a voucher back as they didnt know it would be closed down im now in progress of a story my experiance was that bad,,, its clearly not a place for children even we everythings open,, my advise is stay clear of bulgaria if ur planning on taking children and thomas cook are a joke,,,,,

  • Stayed: September 2013, traveled with family
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2  Thank Michelle B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IberostarHoteles, Online Reputation Manager at IBEROSTAR Sunny Beach Resort, responded to this reviewResponded October 11, 2013

Dear Michelle,

Although we deeply lament reading that your stay at our IBEROSTAR Sunny Beach Resort hotel was not as enjoyable as it could have been, we would like to thank you for sharing your observations with us because this gives us the opportunity to make improvements and thus offer all our guests a better service, which ultimately is the goal of IBEROSTAR.

However, we would like to point out that our Mini Club was open from 10:30 to 12:30 and from 15:00 to 17:00 which are the normal opening times throughout the season, unfortunately during your stay out of school holidays your two kids were the only children in the resort, we assume that it is part of your disappointment; Furthermore, our hotel offers a Mini Club for kids from 4 to 7; a Maxi Club for kids from 8 to 12 and a Teenie Club for kids from 13 to 17, so we can easily state that it is a children friendly hotel with lots of activities organized for kids.

Moreover, we lament reading your disappointment on our gastronomy offer, nevertheless we would like to point out that in our buffet, apart of cheese and chips you can also find a wide variety of typical local dishes as well as the best international delight so as to offer our guests the possibility to savor different flavors throughout the holiday; Our hotel is HACCP certified, following the strict food safety management system as per EN ISO 22000:2005, thus minimizing possible dangers in food processing, preparation and presentation. In IBEROSTAR we apply these high standards of quality and want to reassure you on this point.

On the other hand we are grateful for your highlight on the cleanliness of our installations as we strive to give total confidence in this area, most of all knowing how important this aspect is for a carefree holiday experience for parents.

We invite you for any upcoming holiday planning to have a look at our website or contact our call center for all the relevant information you may need to make a reservation for the destination, hotel type and services that best fit your family’s holiday needs and wishes.

Once again, thank you for your visit, we hope that you had a pleasant journey back home and to have the pleasure of welcoming you again in our IBEROSTAR hotels all over the world, ensuring you in advance of our utmost care and dedication.

Kindest Regards,
Online Reputation Manager
IBEROSTAR Sunny Beach Resort

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about IBEROSTAR Sunny Beach Resort

Address: Sunny Beach, Sunny Beach 8240, Bulgaria
Location: Bulgaria > Burgas Province > Sunny Beach
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Family Hotel in Sunny Beach
#4 Top resorts Hotel in Sunny Beach
#5 Spa Hotel in Sunny Beach
#6 Luxury Hotel in Sunny Beach
#10 Romantic Hotel in Sunny Beach
Price Range: $101 - $269 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — IBEROSTAR Sunny Beach Resort 4*
Number of rooms: 630
Official Description (provided by the hotel):
The IBEROSTAR Sunny Beach is a hotel that’s full of facilities and services to guarantee the holiday of your dreams next to one of the best beaches on the Black Sea. It features a spa area with a sauna, hammam and Turkish baths, free Wi-Fi, beauty salon and hairdressers, fitness room, Miniclub (ages 4 to 7), Maxiclub (ages 8 to 12), and Teenieclub (ages 13 to 17), tennis courts, water sports, children’s playground, workshops for children, and entertainment for all guests. What’s more, there are seven pools to choose from, one of them with a fun blue octopus that shoots out jets of water. Rest is guaranteed at the Sunny Beach hotel. Its 630 rooms and suites are spacious and perfectly equipped to enjoy the comfort you’re looking for while on holiday, both for couples and families with children. And, finally, the gastronomy is another of its main attractions. The Sunny Beach hotel will allow you to sample Bulgarian, Mexican and international cuisine at its three restaurants and you can try all kinds of drinks at its four bars. One of them is the Wiener Cafe Amadeus which has the ambiance of the most exclusive coffee shops in Vienna. ... more   less 
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Also Known As:
Iberostar Sunny Beach Hotel Sunny Beach
IBEROSTAR Sunny Beach Resort Burgas Province, Bulgaria

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