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“worst place i ever stayed”
Review of Hotel Marvel

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Hotel Marvel
Ranked #71 of 221 Hotels in Sunny Beach
Reviewed July 8, 2014

the service was really bad. The food was ROTTEN. .And the alcohol for all inclusive was the worst they could offer to anyone, We had to pay for bottled water. In my opinion you would be better off in a hostel. at least there the bedding would be clean and acceptable/ there was no covers on pillows. We had to ask for them The shower broke on third day. No HOT water in evenings.

Room Tip: higher rooms have less A/C unit noise .ours was on the fifth floor. that was not a problem.
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  • Stayed: July 2014, traveled as a couple
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3  Thank teresakenny
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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504 - 510 of 872 reviews

Reviewed July 5, 2014

Not a nice stay at all, food was awfull, thankfully we only paid for b and b and even with that we gave it a miss 5 mornings out of 7, I caught a virus which left me every sick and in hospital for a week when I returned home, I became very ill down in the lobby in front of the 5 staff and I fainted not one member of staff came to help me or my husband who was left panicking..staff very rude apart from the cleaners who were nice and friendly.

  • Stayed: June 2014
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6  Thank Racheleve
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 3, 2014

Stayed here June 2012 with my friend. We were given a high floor without even asking and a nice sea view. Rooms were a very decent size and could easily fit a family. However it was the food that was a let down... we were very disapointed with the quality of the food especially when we paid for all inclusive! We only tried the food the first couple of days then we both started feeling quite ill with sore stomachs wasnt much fun on our first few days of the holiday! We then went to complain to the restaurant manager about the food and he didnt have much to say apart from we were wrong and no one else had a problem with the food? i highly doubt that reading the comments on here! he didnt offer any sort of compensation either.. Also my friend hurt her foot quite badly it was cut so she went to see the hotel doctor who then charged 200 levs, yes 200 levs!! crazy money just to put a bandage on a foot. One more thing to add is there were never any sunloungers they were ALWAYS reserved! Was quite annoying we even had to visit a hotel across the road to use their pool as they had free sunbeds! I would only return for room only as I liked the rooms but that was it...

  • Stayed: August 2013, traveled with friends
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3  Thank Jade H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 28, 2014

Says kettles in room, No Kettles, rooms clean but not cleaned while you are there we had clean towels a few times, some weren't so lucky, beds comfy. Food very monotonous and not hot, they put the food in metal trays but most of the trays are cold. We made the mistake of paying for AI. Be careful of other European guests as one was seen sipping from the ladle that serves the soup and putting it back in the soup urn. We contracted a virus which most of the British guests had, very unpleasant. Someone had been sick in the pool and it was almost a whole day before it was addressed. People are friendly but although they are cleaning the floors constantly, the table cloths in the restaurant were bogging, crumbs and small bits of food debris just left. If you want diet coke you have to pay even though you have paid for AI. Local hooch pretty poor. Turkish bath and massage highly recommended, the only plus of the holiday. Suggest the Majestic Hotel next door.

  • Stayed: June 2014, traveled with friends
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2  Thank KarenChep52
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 20, 2014

Wow, the guests are unbelievable, although the hotel is OK. The bar is designed as an adult bar, but as always kids are always welcome. However there are exceptions, it is expected that the exerberance will be limited to consider other guests, but not here. Here you will find the guest from hell, kids jumping up and down on glass table tops, climbing over other guests whilst the parents talk to, facebook or text friends letting their kids run riot. If this is the place appeals you are more broad minded than us, good luck!

  • Stayed: June 2014, traveled as a couple
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2  Thank RonA_Plymouth
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 17, 2014 via mobile

Just back from a stay at marvel hotel, it really didn't exceed my expectations. But don't get me wrong! Very nice hotel indeed.
Rooms were very tidy and housekeeping kept the room clean every day.
We had the all inclusive package, the food was above expectations, nothing super fancy tho. But it was very etable. Saved some levas for eating at the hotel!
All in all I would recommend this hotel for a budget holiday maybe.

Stayed: May 2014, traveled with friends
3  Thank Janne A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 17, 2014

Having stayed in the Bellevue the Summer before, we knew where we would be when booking the Marvel the following Summer.

The hotel is just behind those on the main strip and is right towards the top end of the resort - a good 15-20 minute walk down to the centre or a 10 minute bus ride on the main road behind the hotel.

On arrival the hotel had an impressive entrance and lobby. Check in was a bit slow but pleasant enough and eventually we had our room on the first floor. We had a room at the back of the hotel so there wasn't much of a view from the balcony but the room was big enough, with 3 single beds, bathroom clean and spacious. The corridor was really dark, some lights were out and those that were on were dim. The walls had holes in them were doors had banged against them over time and it all just seemed a little depressing.

We ran out of toilet paper about 3 days in, never seemed to be replaced after cleaning. Even asked the cleaners but still we never received any. Ended up buying it ourselves in the end. They also seemed reluctant to change towels - this wasn't requested every day either. Just thought it standard to get 1 towel change on a week long holiday in a hot country but had to ask a few times for this.

Ok we were there in Summer, but if you are too - kiss goodbye to getting anywhere near the pool. It's not the biggest to start with and the sunbathing area around it is small and cramped. There were nights we would be returning from a club at 3-4am, sometimes 5am and there would be the Russians laying out the family towels for the next day. They seemingly have no issue in doing this, or moving the towels of others who have done the same in order for them to get the better spaces (believe me this is from experience - lost 3 beach towels!). We ended up using the beach or paying to use other hotels far bigger/better and spacious sunbathing areas. It's really disappointing that such a big hotel has such a small area.

We went self catering and would fully recommend this to everyone. You can eat like a king in Bulgaria VERY cheaply. You can drink for even cheaper and you know its better than what they're giving the All Inclusive crowds. Having walked through the zoo that was the AI restaurants/bars in the hotel on our way out a few times - I definitely wouldn't recommend it here.

Overall? Ok, maybe we had a bad experience. Maybe you can put it down to us going there as it crept in to the height of the Summer period. But having been to Bulgaria 3 times in the last few years around the same time - I know there are better hotels than this for not much more money. We decided to give it a try but it didn't live up to the competition we were comparing it to from experience.

Room Tip: Ask for a room on the higher floors and with a forward/sea facing view. You won't even get the s...
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  • Stayed: July 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Campbellj89
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Marvel

Address: Slantschev Brjag 57, Sunny Beach 8240, Bulgaria
Phone Number:
Location: Bulgaria > Burgas Province > Sunny Beach
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
#16 Spa Hotel in Sunny Beach
#36 Luxury Hotel in Sunny Beach
Price Range: $52 - $158 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Marvel 4*
Number of rooms: 330
Official Description (provided by the hotel):
The hotel is situated in the north part of Sunny Beach, in the close proximity of the beach and the picturesque sea path. This new four- star hotel offers unbelievable view to the sea as well as big variety of services and facilities, an impressive swimming pool with children's zone, Jacuzzi, medical centre, massage, two pool- bars, lobby- bar, hairdresser's, souvenir shop, non- stop supermarket, salon with electronic games, exchange bureau, individual safes at the reception. The indoor swimming complex offers a sauna, Jacuzzi, gym, and massage. The conference hall has 120 seats and it is equipped with the necessary techniques and apparatuses as well as hall with table tennis facilities. The hotel has double rooms, junior suites and suites; central air-condition system that provides comfort during the summer heat as well as during the cooler days and nights. In any room there are bath and shower, a balcony, direct telephone, mini bar, cable and a flat-screen TV. The large Ambrosia restaurant offers eating at the buffet. Bendida, a la cart restaurant having comfortable terraces with the view to the sea and a big variety of meals from the European cuisine. The hotel is only 35 km away from Burgas airport and 100 km away from Varna near to the bus stops to the Ancient town of Nesebar, St. Vlas and Elenite. ... more   less 
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Also Known As:
Marvel Sunny Beach
Marvel Hotel Sunny Beach
Hotel Marvel Sunny Beach, Burgas Province, Bulgaria

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