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“My god, Never again!!”
Review of Hotel Marvel

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Hotel Marvel
Ranked #77 of 222 Hotels in Sunny Beach
Reviewed August 18, 2013 via mobile

If your diabetic stay away as diabetics are not catered for & diet drinks are not inclusive, the staff are rude & the food is uneatable.
Dangerous fittings all around & the entertainment (if that's what you call it) lasts an hour & is rubbish.
The indoor pool & sauna are an extra as is the gym & nothing is working & if you want a sunbed lol put your towel out the night before & watch the fights at 10am the next day.
Bar closes at 10.50 not 11.00 & your then pushed to a pay bar which charges what it likes.
Wasp nests near the pool area provide some entertainment as people jump & run around. Overall not a pleasant experience, if you have to go there choose room only as eating out is reasonable.

  • Stayed: August 2013
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Thank stusledge
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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557 - 563 of 877 reviews

Reviewed August 16, 2013

Dont expect a sunbed near the pool,as they are occupied with towels all the time.Hotel was nice and quiet,as i had a room in the wing on the seventh floor with view to the sea(between two nearby hotels).Breakfast is OK.Lunch and dinner may be not so good.Restaurant is little bit too small for this hotel.Can recommend this,but during the day is better to stay on the beach.

  • Stayed: July 2013, traveled as a couple
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Thank Erki M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 10, 2013

The room was very big an clean, we also had a bed for our baby. The restaurant is much to small for such a large hotel, you have to stay in line to get food, it was very difficult to find a free table, wich you had to clean first. The food was monoton and quite bad. The salads and the desert were uneatable. Luckily there were water melon and potatoes, the local drinks included very watery but cold.
Do not pay for a room with a sea view! Spare the money, between the sea and Marvel there is another big hotel that blocks the view of the sea, you can see only some inches of the sea.
The parking? The Hotel has none, only for 10 cars I think, the rest parks in a payed parking near the Hotel for about 40 Euro for a week.

  • Stayed: July 2013, traveled with family
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Thank Cristina M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 9, 2013

This was my 3rd time back to sunny beach but this was the first time I stayed I the marvel the food was disgusting but we got over that there was no sunbeds by the pool but the beach was way nicer we at in the star inn every night the food there was really nice and cheap at night the was a bit of noise but we were on the 1st floor near the lifts

Room Tip: Get not on the 1st floor
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  • Stayed: July 2013, traveled with family
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1  Thank Ballyheefylodge B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 4, 2013

The hotel is in a good location near to the beach. Our room was spacious and had a pool and sea view. Maids came in every day. The food at breakfast is okay, lunch and dinner is bland and cold. My 10 year old son lived on toast for the week no choice for kids unless you like cold chips which my son is not keen on. If you want a sun bed you have to get up very early to put towels on them even though the hotel says it has a no reservation policy. That's a joke!!! We saw people putting towels on beds when we came back from an evening out at 12.15 am so we thought if you can't beat them join them. Bar staff and waiters are unfriendly, reception staff are okay. All inclusive bar shuts at 10.50pm not 11pm. Will not be returning.

  • Stayed: July 2013, traveled with family
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Thank irene f
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 4, 2013 via mobile

Firstly i have NEVER complained about a hotel!!
Arrived 1.30am. Impressive looking hotel & rooms.
Needed wifi access 1st day. Posters in the lifts & lobby advertise 1 day 10 Lev, 2 weeks 50 Lev etc. So i paid for 2 weeks. The wifi was very poor. I complained to reception & was only then told to try the FREE wifi in the lobby!!! (A lot of people were caught out by this). There were NO 'free' signs & we were not given any information of this service. Hotel refused to refund my money. The wifi signs were at best 'misleading', at worst a money making scam!!

The restaurant plates & bowls are a COMPLETE DISGRACE! The majority are chipped all around the edges. Sharp to touch & harbouring germs & bacteria!!
The food itself was generally cold. Some items we selected were under cooked. Many guests we spoke to had bad stomachs, as did 5 out of 6 in our party.

My 12 year old boy enjoys playing pool & table tennis (as advertised at this hotel both online & in the Balkan brochure). However the pool table was broken, covered over. There were no cues or balls. It had obviously been this way for some time!! The 2 table tennis tables were folded up in a corridor and were not availible for use.

As with most hotels there are too few sunbeds. The hotel really needs to buy at least white plastic chairs to enable guests to have another option around the pool.

Stanimir the poolside barman was fantastic & hard working.
Valio from the entertainment team was superb but unfortunately left after the 1st week of our holiday.

Hotel Marvel looks 4 star but is ignoring the basic requirements and is in desperate need of good management to rectify the problems listed.

4 star looks. 2 star quality & facilities.

  • Stayed: July 2013
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2  Thank Copey69
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 31, 2013 via mobile

The hotel is very clean, the staff are very polite except if you queue at the bar your wasting your time, it's whoever barges forward first!
The drinks are quiet good but they serve them in really small glasses so your forever going to top up.
The food was ok, breakfast was better than evening meal but I did have a bad stomach for the last 2 days but that could of been anything.
The sun lounger thing is terrible! They all put there towels down between 6-8 am and if you move a towel (if lounger unoccupied) as I did, when they came back I was screamed at by the whole family! I have up in the end and spent the week at the beach which was a shame because I was all inclusive!
The hotel was FULL of Germans and aggressive ones at that, no manners at all which I hate!! Would I go back to marvel? Yes if they had a stricked enforced policy on unoccupied loungers, because of the problem I spent money all day down at the beach and paid of a lounger!

  • Stayed: July 2013
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Thank Donna G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Marvel

Address: Slantschev Brjag 57, Sunny Beach 8240, Bulgaria
Location: Bulgaria > Burgas Province > Sunny Beach
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
#17 Spa Hotel in Sunny Beach
#36 Luxury Hotel in Sunny Beach
Price Range: $59 - $191 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Marvel 4*
Number of rooms: 330
Official Description (provided by the hotel):
The hotel is situated in the north part of Sunny Beach, in the close proximity of the beach and the picturesque sea path. This new four- star hotel offers unbelievable view to the sea as well as big variety of services and facilities, an impressive swimming pool with children's zone, Jacuzzi, medical centre, massage, two pool- bars, lobby- bar, hairdresser's, souvenir shop, non- stop supermarket, salon with electronic games, exchange bureau, individual safes at the reception. The indoor swimming complex offers a sauna, Jacuzzi, gym, and massage. The conference hall has 120 seats and it is equipped with the necessary techniques and apparatuses as well as hall with table tennis facilities. The hotel has double rooms, junior suites and suites; central air-condition system that provides comfort during the summer heat as well as during the cooler days and nights. In any room there are bath and shower, a balcony, direct telephone, mini bar, cable and a flat-screen TV. The large Ambrosia restaurant offers eating at the buffet. Bendida, a la cart restaurant having comfortable terraces with the view to the sea and a big variety of meals from the European cuisine. The hotel is only 35 km away from Burgas airport and 100 km away from Varna near to the bus stops to the Ancient town of Nesebar, St. Vlas and Elenite. ... more   less 
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Also Known As:
Marvel Sunny Beach
Marvel Hotel Sunny Beach
Hotel Marvel Sunny Beach, Burgas Province, Bulgaria

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