this is a bit of a mixed review ,i have been to bulgaria for ski holidays and have previously booked with Balkin holidays on half board basis.
I studied a lot of the hotels in sunny beach before eventually picking the grand oasis .the main features i was looking for were a one bedroom apart hotel and that it had a large swimming pool. i got these points spot on.
the hotel accommodation first class big and airy ,air con in both rooms,large pool facing balcony that with luck caught the last of the suns rays (till 7.00 ).
the hotel had a good central position close to the beach and to the centre of town 5 min walk to each.supermarket resturant pubs right on the door step.
maid service to the rooms was first class ,with towels replaced every day and room cleaned to a good standard,any time you met the maids there was always a smile and a hello.
trip for a good day out is the water park at nessebar, superb,well supervised catering well priced good entertainment and the rides were a real top end thrill.
trip for a good night out khans tent ,good meal good entertainment ,skip the reps and book direct saves £6 a head
we took advantage of the half board upgrade,having previously experienced Bulgaran hotel cusine we thouht we could have at least used it for about half the week.
the resturant, 30 tables, was no where near big enough for the size of the hotel, 150 rooms.on our first night at the resturant it had run out of soup and deserts ,when we complained we were told there had been a large group in earlier an eaten all the food. The next day we complained to the catering manager and our rep ,with the result that late afternoon we had delivered to our room a bottle of wine (£3.00 from the supermarket )and a large bowl of fruit,(fruit free with every meal),however its was a nice jesture.
when we went for our eveing meal that night we had to wait around to find a table ,when you did find we had to clear it and clean it. on the 6 occassioans we did use the resturant all of the food was served cold, they were actually using the bain maries to warm the food.no salt /peper or oils on a table constantly having to go searching when you ask the staff the said sorry they are all being used .no one every cleared up around the serving areas .serving ladles were used for what ever dish a person served, spilages on the floor across the resturant were just left ,on the rare occasions the floor was cleaned it was tiurned in to a skating ring with the excess water left on the tiled floor.
our complaints to the staff fell on deaf ears.
our constant complaints then effected the service we recieved at reception ,when asking at recepion where the nearest chemists was we were told they didn't know,despite the fact that it was across the street from the main entrance
as a previous traveler had commented, notices had been put up no sun beds reserved before 7.00am,if you did't book a bed by 8.00 they were all gone.The most annoying bit is that thes beds would go mostly unused for most of the day.there were only in the region of 60 beds in total surrounding the pools ,the hotel has 150 rooms i'll let you do the maths.
then the final straw on the rare occassion we did manage to secure beds it was the start of 3 days of excavaction works around the pool i appreciate that maintenance works have to be done but surly not at the peak of the season and not without any sort of appology.
the pool side bar was dreadful no atmosphere and the music was just constant drum and bass .(don't peg me as and old stuffed shirt i go to more concerts/festivals than most)
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- Also Known As:
- Grand Hotel Sunny Beach
- Grand Hotel Oasis Sunny Beach, Burgas Province, Bulgaria