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“Nice hotel, bad food”
Review of Imperial Resort

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Imperial Resort
Ranked #60 of 221 Hotels in Sunny Beach
Reviewed July 24, 2011

Imperial Hotel is guite a nice hotel with friendly staff. The rooms are large, clean and comfortable with a large bathroom with shower. Safety box in the room but you have to pay for it, 5 leva per day. Pretty nice view over the Black Sea, if your room is facing that direction. Pool area is great but the sun beds should have madrasses. And the pool bar should open much earlier, not at 11 am as it does now but at 9 am, as most guests arrive at the pool between 8 and 9 am. Fine beach some 400 meter away but the sun beds at the beach are quite expensive. The hotels location is very good with a little shopping area just outside the hotel with supermarkets that are open until very late in the evening. Close to the hotel there are small trains that takes you to Sunny Beach Centre or to Nessebar for only 3 leva (1.5 €) per person. The hotel has wi-fi which works perfect even in your room (but costs 50 leva = 25 € per week). The hotel is rated 4 stars - worth it except for the food which is tasteless and almost always cold or lukewarm (the pizzas at the garden restaurant is though quite good). Although all guests had all-inclusive there was never any problem to get a table.If the management could improve the food quality the hotel would definitely be worth the 4 stars.

  • Stayed: July 2011, traveled with family
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5  Thank Coolof
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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157 - 163 of 320 reviews

Reviewed July 24, 2011

I just couldn't say anything wrong about this hotel. The food was excellent, the staff was very friendly and it was clean too. Obviously, we had to wait about 30 mins in a line if we wanted to eat pizza or pancakes but it was absolutely fresh.
Our boiler didn't work for the first time, but they repaired it in 2 hours while we were at the beach. And if it's raining you can't do anything, because the spa is pretty expensive and massages are short and there is cold water in the jacuzzi.
All in all it was a fantastic holiday but next year we wanna try Hotel Ruby, because it's much more cheaper but everything is the same good.

  • Stayed: July 2011, traveled as a couple
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6  Thank Orsy03
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 23, 2011

We have just come back from our stay at the Imperial Hotel. I travelled with my 16 year old daughter and we have had one of the best holidays ever. The hotel was very clean, (maid service every day), the staff were fantastic and friendly and the food was excellent. There was always a choice of many different meats, salads, desserts and a lot more besides. There is also a snack bar serving pizza's (made fresh) and many more choices of snacks throughout the day, but the best time was the afternoons with waffles and pancakes made on demand. We couldn't have asked for better service or a more comfortable stay anywhere. The hotel is set in lovely grounds with plenty of activities (if you wanted to join in) but we just relaxed by the pool. The beach is also excellent and is only a 2 minute walk from the hotel where there is also a bar included in the all inclusive deal. There is a little train that runs into Sunny Beach every 10 - 15 minutes and we made full use of this nightly. I would and have alsready recommended this hotel to many friends and family and will definately be going back.

  • Stayed: June 2011, traveled with family
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7  Thank nredshaw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 11, 2010

I was given this hotel as an alternative and thought that upon reading the reviews it was going to be good, how wrong was I...............

We arrived at the hotel about 5 in the morning was met by a friendly receptionist who's english was understandable and given our room key. The room looked nice and thought that this was going to be comfortable for the week stay.

We were told of the times for breakfast, lunch & tea and went downstairs at 9 in the morning only for the restaraunt to have no food!!! we thought that maybe we might have misheard the opening time so went to the snack bar for some food....how they can call wasp & fly infested food edible is mad, I had 2 cold chips that looked like they were just cooked and no more. We thought that lunch might be better there was nothing there that looked like it was fresh and edible so we went to the local shop and bought some crisps and chocolate as we were starving by this point. I went for a shower and nearly flooded the bathroom as both the toilet & shower leaked so it was as quick as you could be in the shower then out. Dinner was errmm discusting and cold so nothing was eaten then.

The next day we decided to go and speak to reception to see what they could do and how much it would be to keep our room as out flight was at 5 in the morning. They guy there didnt speak English so was very hard to tell him what we wanted he then told us it would be 115 LEV to keep the room from 12midday to 12midnight. We then spoke to a woman who wse found very rude and she said we could get it for 80LEV. We told her about the food and also the bathroom and asked what would be done about it and she said nothing so we said we wanted to leave. She become unhappy about that as id said to her that the hotel was more like a 2 star than a 4 star I wouldnt feed my dog the food it was that bad - other people on the plane stayed at that hotel and they had to pay to eat out everynight. The hotel was also about 2km from the heart of Sunny Beach this hotel was right a the beginning so there was nothing to do.

The next day we contacted out Travel Operator and asked to be moved as explained what had happened and they said they would try and get us another hotel but said could take a while and within 3 hours we were in another hotel called the Tiara Beach Iberostar which WAS a 4 star.

My advice would be to think long and hard about the Imperial Hotel before booking.

  • Stayed: September 2010, traveled as a couple
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7  Thank FifeDee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 15, 2010

Sun beds with no mattresses
Food same every day. Plus food at outside snack bar is NOT covered and open to Flies and Wasps, area not very clean
Staff not very helpfull
Do not accept rooms on 2nd floor,as the Disco plays every night untill 1am(sometimes till 3am) and you will not sleep,they would not change our rooms
Quality of furniture in outside areas is very poor

  • Stayed: September 2010, traveled as a couple
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3  Thank edward96
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 11, 2010

We were really looking after a nice, pleasant and realxing holiday and what we've found was an extremely stressful and irritating one. First of all the staff is very rude, you have to pay almost for everything (the hotel car park which is tiny comparing to the 300*400 rooms they have -they can only accomodate around 25-30scars,the sun beds on the beach, internet, spa/ massage facilities etc). The food is absolutely a nightmare, no diversity at all and you have to queue for ages for a pancake or for a slice of pizza which is desgusting anyway. The drinks are diluted and have no taste or alcohol. Staff spoke very little english or no english at all. Very dissapointed and I wouldn't recommended to anyone.

  • Stayed: July 2010, traveled with friends
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2  Thank mihaelarotaru
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 7, 2010

Confused personnel, little or no English, extensible sofa/couches covered with mold in a few apartments we checked ( after complaining), bed sheets with a bad odor, front desk manager and receptionists hard to talk to. Bad odor circulating through the sewer/drains, ...the list could go on. The charge for the package was pretty, the services were not

  • Stayed: July 2010, traveled with family
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1  Thank FelixCon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Imperial Resort

Address: Sunny Beach | P.O. Box 57, Sunny Beach 8240, Bulgaria
Location: Bulgaria > Burgas Province > Sunny Beach
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Swimming Pool Wheelchair access
Hotel Style:
#31 Luxury Hotel in Sunny Beach
Price Range: $54 - $132 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Imperial Resort 4*
Number of rooms: 219
Official Description (provided by the hotel):
The beautiful and modern hotel complex is located in the southern part of Sunny Beach. It is, right next to the preserved by UNESCO dunes, just 150 metres from the sea. ... more   less 
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Also Known As:
Imperial Hotel Sunny Beach
Imperial Resort Sunny Beach, Burgas Province, Bulgaria

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