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“Beautiful, but never again.”

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Victoria Palace Hotel & Spa
Ranked #194 of 220 Hotels in Sunny Beach
Hajduszoboszlo, Hungary
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
“Beautiful, but never again.”
Reviewed November 19, 2012

The room and the view is so nice. But thats all!
The food couldn't be eaten. The employees are very very very rubbish, unfriendly! We had a holiday with "all inclusive" but when we ordered 3 beers, they said, no, you can get only two beers.
we were always hungry, had to go the shop to buy drinks, and we ate sandwiches...
We never had sunbeds unless we woke up at 5 am and reserved one in the morning.
There wasnt enought programmes with the animators.
Everything was always crowded.
I am sure I will never go to Bulgaria again!!!

Room Tip: none of them.
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  • Stayed June 2012, traveled with family
    • Value
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Helpful?
12 Thank EvelinTekla
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,164 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (209)
Date | Rating
  • Czech first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Hebrew first
  • Hungarian first
  • Italian first
  • Norwegian first
  • Polish first
  • Russian first
  • Serbian first
  • Slovak first
  • Swedish first
  • Turkish first
  • Any
English first
Cardiff, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed November 18, 2012

before going on this holiday me and my partner red all the reviews and were dreading going but decided not to listen and find out for ourselves as we thought people were just being fussy! how wrong were we....... the food is terrible and the staff are rude. i went in may 2012 with my partner, mum and sister there was no entertainment which thomas cook did not inform us of when booking, my mother got locked in her room and you could see the staff were not happy about having to save her its such a shame as hotle is beautiful but everything else is rubbish please believe everything you read it is not just people moaning!!!!!

  • Stayed May 2012, traveled with family
    • Value
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Helpful?
16 Thank charlotte m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these Sunny Beach hotels

Dublin, Ireland
Level Contributor
15 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed November 7, 2012

The hotel looked beautiful when we got there but thats where it started going down hill after that.
Firstly another couple who arrived with us were shown to their room only to find a house maid their bed with a guy and had to be moved to another room. We booked a room with a balcony on 4th floor but got a room on 8th floor with no balcony, we were there 7 days and had to ask for the sheets and towels to be changed, the people were rude and not at all helpful

Room Tip: Do not stay here
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  • Stayed August 2012, traveled as a couple
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Helpful?
5 Thank kevmarty
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
newtownabbey
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed October 29, 2012

me and my husband stayed in this hotel 2years ago and was fantastic so went back last october i agree with all the reviews i have read this year last year in this hotel was such a shock to us as people have aid the food was awful etc just reading reviews from people dtaying this year such a shame this hotel has went downhill big time reading about the pool thats terrible we will be booking to stay in the majestic next june looks so good from the outside i dont think they care about improving this hotel at all if they did they would have improved the food in fact everything didnt trvel on the date below but had to pick one to post my coment we stayed aug lasy year

Room Tip: dont go pick another hotel
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  • Stayed November 2011, traveled as a couple
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Helpful?
2 Thank sharon k
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Birmingham, United Kingdom
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed October 17, 2012

Visited Victoria palace august 2012 and only just getting round to writing report. Overall i had a good time, however the pool tiles were loose and caused many people to get cut and were then charged to get it seen to by the hotels doctor, the pool was also causing irritations to many peoples skins, especially the genital area. We reported this and the staff on reception did not seem to care and said " I don't use the pool so I don't worry". There was also a broken light floating around in the pool. The food was shocking!, after we payed for all inclusive to save eating out all day, and then ended up eating out the whole holiday! Was not impressed at all!

However, the staff within the bar were brilliant and also the entertainment staff ensured that everybody was involved and did many activities around the pool and also of a night time.

I would not stay here again due to the rubbish food,and deadly pool. :)!

Room Tip: better view from the front rooms of hotel
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  • Stayed August 2012, traveled as a couple
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Helpful?
3 Thank charlotte b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Worcester, United Kingdom
1 review
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed October 11, 2012

Brits do not go to this hotel!!! The food is rubbish. The staff cannot put a smile on their faces and the swimming pool is a health and safety Hazard!! The pool has lots and lots of tiles missing and people and children were getting their feet cut. How can Thomas Cook send Brits to this Hotel!! Thomas Cook must put profits before its customers!!!
Don't Go!!!

  • Stayed August 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
8 Thank Frank S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Scunthorpe, United Kingdom
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed October 8, 2012

where to start, rude staff, advertised as a 4/5 star by balken holidays. MOST DEFINATELY NOT. attention all holiday makers do yourselves a huge favour STAY AWAY!!!!. thousands of tiny tiles missing from the pool, air con not working, the bathrooms have silicon about an inch thick layers which is going mouldy, urinals in the main reception area have black bin bags taped over them so out of use, fridge not working, resteraunt the worst i have ever had the miss pleasure to eat in its like a cattle market at meal times, we had three rooms in one week as the first room had damp from a the bathroom half way up the wall and it smelt terrible also the carpet was soaking around the bed,the second was like a greenhouse as it was glass floor to ceiling the window would not open and the air con did not work. the lifts kept breaking down, in short the worst holiday i have ever had. To rub salt into the wound after complaining to balken holidays they are just flobbing me off, totaly unsatisfied, dick turpin had the decency to wear a mask, i feel cheated and robbed

  • Stayed September 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
2 Thank keith r
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Victoria Palace Hotel & Spa

Property: Victoria Palace Hotel & Spa
Address: Sunny Beach 8240, Bulgaria
Location: Bulgaria > Burgas Province > Sunny Beach
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
#26 Spa Hotel in Sunny Beach
#55 Luxury Hotel in Sunny Beach
Price Range (Based on Average Rates): $
Hotel Class:5 star — Victoria Palace Hotel & Spa 5*
Number of rooms: 545
Official Description (provided by the hotel):
Victoria Palace Hotel & Spa has been under renovation after listening to customers reviews. Two of our panorama lifts have been completely changed for season 2014 and number of rooms have been renovated. We are under a new management and efforts have been made to improve the product and the services. We are very excited to welcome our guests for season 2014. ... more   less 
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Also Known As:
Victoria Palace Hotel And Spa
Victoria Palace Hotel Sunny Beach
Victoria Palace Bulgaria
Victoria Palace Sunny Beach
Victoria Palace Hotel Bulgaria
Hotel Victoria Palace Bulgaria
Victoria Palace Hotel & Spa Sunny Beach, Burgas Province, Bulgaria

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