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“Let down by cold repetative food”
Review of Sun Palace

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Sun Palace
Ranked #141 of 221 Hotels in Sunny Beach
Plymouth
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
“Let down by cold repetative food”
Reviewed September 23, 2012

Booked with balkan and got a good price. Stayed from saturday 8th sept for 2 weeks with my partner.

Arrival - After being dropped off by the coach, we had to find our own way into the hotel. Check in was quick and we had help with our cases to our room. We were given room 460, 4th floor overlooking the main road. not a very good view. The following morning we asked to change to a pool view room, and were given 283, 2nd floor in the very far corner of the complex too close to flower street - alot of noise at night and well into the early hours.

The room itself was of a good standard, king size bed, but the mattress was no more than 3 inches thick - very uncomfortable. small fridge, plenty of clothes space and over 70 channels on the tv, with a few english ones. Air-con worked ok, but the balcony door had to be closed. and there was a little meter to put your key in for the power to stay on, and a small hairdryer in the bathroom.
The bathroom was a good size with a large walk in shower. If you wanted a hot shower between 6 & 7pm you had no chance, often there was not any hot water left, we were just told to have a shower at 4pm !!!

The hotels decor and fixtures and fittings were a bit hit and miss, on the whole it looked ok, until you looked a bit closer. Many lights not working, walking up the stairs and the coridoors to the rooms, all the lights came on via sensors, mostly after you had walked past them, which was annoying when you come out of your room and its too dark to put your key in the lock!!
The carpets on our level (2) were filthy, so were most of the others from what people told me.
Plenty of places to sit downstairs both inside and outside. Loads of sunbeds around the pool, with plenty of german and russian football team towels on them by 8am. Your have to do a bit of sunbed hopping during the day to keep the sun on you.

The Food - where do i start? Ive been to some poor all inclusive hotels before, so i thought it couldnt be any worse, how wrong i was!
The main complaint i had was the food was served luke warm or cold (served the bulgarian way) so our rep told us, they did provide a microwave which did help, the most hypacritical thing i saw was the bulgarian restaraunt manager heating her food up in the microwave!!!
The quality of the food was very average, and very very repetative, pork every day, and i mean EVERY day with chicken served every other day. meatballs, home made burgers and sausages and meatloaf were often served but were made from the same recipe. Loads of salads there and bread and soup. breakfast was ok, the usual cold meats and cheese and salad, various continental sausages, scrambled eggs, the bacon was more like thin sliced gamon, fried bread and baked beans, again served luke warm or cold.

The drinks again were hit and miss, loads of self service coffee machines in the morning, but were turned off after breakfast, then you had a large sort of urn filled with coffee, when it was empty they filled it up with warm water and you had to wait nearly an hour for it to heat up. it was often turned off about 9pm, so no hot drinks after that (the bar closed at 11pm) There was also a chilled soft drinks machine for water and fruit squash, but often there was not enough cups to go around.
The beer was very weak and i thought there was a poor selection of spirits. Red and white wine was self service, but very watery. The only diet drink you could get was from the bar in the restaraunt - local diet coke from a bottle, unchilled and often flat. One thing i though was a bit dangerous - they often served drinks in glass cups and were taken by people around the pool area, quite often they got broken leaving broken glass around the pool, and in the evening you were sometimes served with plastic cups - wheres the sense in that?

Entertainment - or lack of. The entertainment team were there most days and some evenings, water aerobics, water volleyball and boules was the best they come up with.
The evening entertainment was dire. The odd quiz and bingo and kids disco 3 times a week, and the (highlight) had to be the old guy on the keyboard singing 70's songs NOT - total rubbish.

The pool itself was not that large seeing as there was 230 rooms in the hotel, and when we were there it was cold, there was also an indoor swimming pool.

Staff and maids, Maid service was every day, change of towels every day, and bed sheets every 3rd day and a quick mop around each day.
The other staff were not that friendly, very few smiles, although one of the waiters took a shine to the other half lol

The british were in the minority in this hotel, it was mainly germans and russians

Overall the poor food, drinks and lack of entertainment did not spoil our 1st trip to sunny beach, and we will be returning, but not all inclusive.

Please see my forum post "Just back - 1st time in SB" for a detail report of the surrounding area

I'll be more than happy to answer any questions you have - so just message me

Chris & Sarah

Room Tip: If you want to avoid the loud music from the bars and clubs get a room at the front of the hotel
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  • Stayed September 2012, traveled as a couple
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Helpful?
2 Thank Chris0510
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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English first
norwich
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed September 23, 2012

we have just got back from 2 weeks at sun palace bulgaria it is rated 4 star but i would only give it 1 star . the lady receptionist is very rude she didnt want to help us when we asked for anything. and the food was warm and no choice always the same each day, the young guy who did pizzas in afternoon i asked for just cheese and he was rude and running me down to his friend after that each day he gave me dirty looks. the bar staff were the only ones who were good and the cleaners. i would not recommend this to any one.

Room Tip: our room was number 477 and was very big
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  • Stayed September 2012, traveled as a couple
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1 Thank courtneyNorwich
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these Sunny Beach hotels

Bristol, England, United Kingdom
Level Contributor
17 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed September 19, 2012

Hotel was very basic but in a superb location for bars and shops - and the beach!

Buffet food was something to be desired, not a massive great deal of choice available but plenty of salad and fruit available at every meal.

I was putting in an 'adjoining room' which was plenty big enough for 1 person but my delightful next door neighbour was a heavy smoker and a very heaver cougher!! Though this isn't the fault of the hotels, I felt that due to the unfriendlyness of the staff and the language barrier I couldn't complain and ask to be changed rooms!

Overall not a bad holiday - you pay for what you get at the end of the day!

  • Stayed June 2012, traveled solo
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Tina W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Yorkshire
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed September 16, 2012

This review is based on the experiences of two couples in their late 50's travelling without children.

There are lots of unfair negative reviews about this hotel from people who in my opinion expect 5 star service but only want to pay 2 star prices . We paid £123 each for 7 nights all inclusive, that's less than £18 per day. You could not get a seedy 1* B&B in this country for that price.

FOOD
Food is a constant source of complaint and I agree that it is repetitive, boring and not very hot. It is however perfectly edible and nicely presented. The hotel has a multi-national clientele with widely different pallets to cater for and Bulgaria is still a developing country. The bread was always fresh and there was a good selection of cakes, fruit and ice cream. I must however admit that I did eventually get fed up of boiled potatoes with herbs and the fish was often under cooked. Pork and chicken were the main meats together with an assortment of burger/kebab type mince products. There was also a pasta and sauce choice at lunch and night time which was perfectly acceptable. Most of the vegetable choices were simple but well cooked. Breakfast was probably the best of the lot with decent scrambled eggs, an attempt at bacon most days and a variety of sausages. There were also several cereals and fresh pancakes as well as the usual selection of cold meats. A microwave was also available if, like me you wanted your food a little warmer.

DRINKS
All inclusive was OK with a choice of larger, white and red wine (all of decent quality) and some local spirits. Plastic containers were the norm but you could request and get with no trouble a glass if you wanted to. Service was efficient and with a smile if you smiled at them. In fact staff in the hotel were generally pleasant if you were too.

POOL
Pool area was one of the best we have been to in many years of travelling abroad. There were plenty of sun beds all with mattresses and umbrellas, although you had to get up early to get the ones in prime position. The dining room, bar and pool areas all flowed from each other which was convenient and meant you could dine alfresco if you wanted to.

BEDROOMS
Rooms were large if a little basic with comfy beds and good bathrooms with plenty of hot water and kept very clean as was the rest of the hotel. There also seemed to be decently soundproofed as we heard little noise from neighbours.

LOCATION
The hotel is ideally located just off the 'MALL' in the centre of the resort. You get some noise from the music from the resort at night but not enough to disturb your sleep.

SUNNY BEACH
Sunny beach is brash and loud but we felt perfectly safe even after dark. There are lots shops, restaurants, bars and night clubs if you fancy a change from the hotel. Larger is ridiculously cheap in the bars (1.40 lev for a large glass which is about £0.70) . Restaurant prices are also good value.

Overall while the food was a bit of a letdown we had a pleasant stay in a hotel which is in a great location for all of the amenities of Sunny Beach. If you have already booked this hotel don't worry about the negative reviews as it is not nearly as bad as they say.. If you are still deciding where to stay and food is an important aspect of your holiday experience you might want to consider looking elsewhere.

Room Tip: Ask for room in the new part of the hotel facing the pool. You will get sun on the balcony most of t...
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  • Stayed September 2012, traveled with friends
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Helpful?
3 Thank TravellerDGA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Newcastle upon Tyne, England, United Kingdom
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed September 15, 2012

jst returned from sun palace and 1st time in bulgaria what can i say loved every minute of our 2 week all inclusive 4 adults and 4 children
pool was cold but once you got in was fine loads of cushioned sunbeds that were clean and comfortable . i did actually see the cleaners in hoards sweeping and wiping the sunbeds down every morning and the pool guy very amusing and kept the pool clean .
food everyone puts down and looking at previous reviews i like the pork we didnt get for tea what we had for lunch and i never saw a fish finger .
my daughter is only 2 and she ate a bit of everything and the kids loved the help yourself ice creams ,the drinks were nice and plentifull and the afternoon bbq was good (bacon and eggs in the mornings beside the pancakes) cleaning staff polite and friendly 1 bar girl miserable tips tips tips waiters and waitresses lovely all round mila,iva,petya the animation girls were outstanding would deffinetly return in fact i will be next year

Room Tip: room A12 front above wellness centre very close to front street but unbelievably quiet clean and li...
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  • Stayed September 2012, traveled with family
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Helpful?
Thank Sam C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sunderland, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed September 13, 2012

just got back from the sun palace stayed for 2 weeks all inclusive, what a waste of time 9 x out of 10 the food was inediable, raw and undercooked, i have never stayed in a hotel that has the same variety of pork dishes for every meal time it got to the stage that every1 in our party got depressed at meal times and even the smell from the restaurant made you feel ill. the hotel itself is run down and in need of refurb i wasnt impressed at all with the cleaning services infact some one had drawn a picture of a penis on our apartment wall and no1 had thought to wash it off! Most of the staff in this hotel are unhelpful and miserable except ivan on reception he was lovely. The people who ran the on sight shop as well as the woman on the pay bar were rude and obnoxious.I was disgusted one day to watch The man who collects the glasses around the pool blow his nose on the floor right in front of me. This has got to be the worst holiday that iv ever had and i wont be returning to sun palace or even bulgaria, along with the germans the bulgarians dont really like the english and made you feel unwelcome at every opportunity.

  • Stayed August 2012, traveled with family
    • Value
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Helpful?
Thank justus2005
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nottingham, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed September 11, 2012

just got back from sun place, had a nice time with my sister met some nice people, so wot can i say about sun place ??? on the first meal i had i got along hair in my food made me feel sick it was the same food all the time pork we cabbage pork we green beans we pickle onions in. so we had to eat out i would not give this place a 1star dont know were they got a 4star from if u like to eat of plates that are chiped and cups are the same and salt pots that stuck to ur hand, will go back but not to the sun place .

  • Stayed September 2012, traveled with family
    • Value
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    • Sleep Quality
    • Rooms
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Helpful?
1 Thank sally s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Sun Palace

Property: Sun Palace
Address: K.K. Slantchev Briag, Sunny Beach 8240, Bulgaria
Location: Bulgaria > Burgas Province > Sunny Beach
Amenities:
Restaurant Swimming Pool
Hotel Style:
#49 Luxury Hotel in Sunny Beach
Price Range (Based on Average Rates): $
Hotel Class:4 star — Sun Palace 4*
Number of rooms: 242
Reservation Options:
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Also Known As:
Sun Palace Sunny Beach, Burgas Province, Bulgaria
Sun Palace Hotel Sunny Beach

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