Booked with balkan and got a good price. Stayed from saturday 8th sept for 2 weeks with my partner.
Arrival - After being dropped off by the coach, we had to find our own way into the hotel. Check in was quick and we had help with our cases to our room. We were given room 460, 4th floor overlooking the main road. not a very good view. The following morning we asked to change to a pool view room, and were given 283, 2nd floor in the very far corner of the complex too close to flower street - alot of noise at night and well into the early hours.
The room itself was of a good standard, king size bed, but the mattress was no more than 3 inches thick - very uncomfortable. small fridge, plenty of clothes space and over 70 channels on the tv, with a few english ones. Air-con worked ok, but the balcony door had to be closed. and there was a little meter to put your key in for the power to stay on, and a small hairdryer in the bathroom.
The bathroom was a good size with a large walk in shower. If you wanted a hot shower between 6 & 7pm you had no chance, often there was not any hot water left, we were just told to have a shower at 4pm !!!
The hotels decor and fixtures and fittings were a bit hit and miss, on the whole it looked ok, until you looked a bit closer. Many lights not working, walking up the stairs and the coridoors to the rooms, all the lights came on via sensors, mostly after you had walked past them, which was annoying when you come out of your room and its too dark to put your key in the lock!!
The carpets on our level (2) were filthy, so were most of the others from what people told me.
Plenty of places to sit downstairs both inside and outside. Loads of sunbeds around the pool, with plenty of german and russian football team towels on them by 8am. Your have to do a bit of sunbed hopping during the day to keep the sun on you.
The Food - where do i start? Ive been to some poor all inclusive hotels before, so i thought it couldnt be any worse, how wrong i was!
The main complaint i had was the food was served luke warm or cold (served the bulgarian way) so our rep told us, they did provide a microwave which did help, the most hypacritical thing i saw was the bulgarian restaraunt manager heating her food up in the microwave!!!
The quality of the food was very average, and very very repetative, pork every day, and i mean EVERY day with chicken served every other day. meatballs, home made burgers and sausages and meatloaf were often served but were made from the same recipe. Loads of salads there and bread and soup. breakfast was ok, the usual cold meats and cheese and salad, various continental sausages, scrambled eggs, the bacon was more like thin sliced gamon, fried bread and baked beans, again served luke warm or cold.
The drinks again were hit and miss, loads of self service coffee machines in the morning, but were turned off after breakfast, then you had a large sort of urn filled with coffee, when it was empty they filled it up with warm water and you had to wait nearly an hour for it to heat up. it was often turned off about 9pm, so no hot drinks after that (the bar closed at 11pm) There was also a chilled soft drinks machine for water and fruit squash, but often there was not enough cups to go around.
The beer was very weak and i thought there was a poor selection of spirits. Red and white wine was self service, but very watery. The only diet drink you could get was from the bar in the restaraunt - local diet coke from a bottle, unchilled and often flat. One thing i though was a bit dangerous - they often served drinks in glass cups and were taken by people around the pool area, quite often they got broken leaving broken glass around the pool, and in the evening you were sometimes served with plastic cups - wheres the sense in that?
Entertainment - or lack of. The entertainment team were there most days and some evenings, water aerobics, water volleyball and boules was the best they come up with.
The evening entertainment was dire. The odd quiz and bingo and kids disco 3 times a week, and the (highlight) had to be the old guy on the keyboard singing 70's songs NOT - total rubbish.
The pool itself was not that large seeing as there was 230 rooms in the hotel, and when we were there it was cold, there was also an indoor swimming pool.
Staff and maids, Maid service was every day, change of towels every day, and bed sheets every 3rd day and a quick mop around each day.
The other staff were not that friendly, very few smiles, although one of the waiters took a shine to the other half lol
The british were in the minority in this hotel, it was mainly germans and russians
Overall the poor food, drinks and lack of entertainment did not spoil our 1st trip to sunny beach, and we will be returning, but not all inclusive.
Please see my forum post "Just back - 1st time in SB" for a detail report of the surrounding area
I'll be more than happy to answer any questions you have - so just message me
Chris & Sarah
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- Also Known As:
- Sun Palace Sunny Beach, Burgas Province, Bulgaria
- Sun Palace Hotel Sunny Beach