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“family hotel”

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smartline Meridian Hotel
Ranked #56 of 220 Hotels in Sunny Beach
pattaya
Level 4 Contributor
28 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
“family hotel”
Reviewed August 31, 2013

this is a great hotel for families with small children. staff and all the people i met were extremely friendly. room although could be touched up here and there but is generally good. i would stay again for sure. downside points, food to be honest is poor and seems to cater for russian tourests. i guess its just not my taste. wi-fi is free but only in the reception area. you have to pay if you want it in your room. this day and age it should be free everywhere. there is also no tea or coffee making facilities. it is expected in a hotel and is something that should be addressed. otherwise great time. hope this helps

  • Stayed August 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank sootymilne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Viktoriya K, Manager at smartline Meridian Hotel, responded to this review, September 26, 2013
Dear Guest,

We would like to thank you for choosing our hotel and for your effort to share with us your review. We are very happy that you liked our hotel.
Please note that in four star hotel, people expect luxury and better service this is the reason why you can order coffee in the lobby bar, all the restaurants or even in the pool area.
We hope to see you again next summer!


Regards!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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630 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (105)
Date | Rating
  • Czech first
  • Danish first
  • Dutch first
  • English first
  • Finnish first
  • French first
  • German first
  • Hebrew first
  • Hungarian first
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English first
Israel
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed August 30, 2013

Returned yesterday from what should have been a 4 night stay in this hotel. We arrived in Bourgas Airport at 9:00 p.m. and had a bus transfer to the hotel together with 50 other passengers. There was a guide on the bus who explained to us the dangers of pick-pockets, locking up passports and making copies, etc. and also described a few tours we could join. There would be a representative in the lobby of the hotel every morning and evening. And just before we reached the hotel, he advised us that the hotel was fully booked that night and that we would be transferred to another hotel in the area for the first night only. I cannot describe ours and the rest of the passengers disappointment. No real excuse was given - he did say that there was an English group in the hotel whose flight had been delayed and they therefore couldn't leave the hotel. The Meridian Hotel would compensate us by upgrading to all inclusive basis, something which we really were not interested in.
We reached the Meridian Hotel at 11:00 where the staff was waiting for us in their dining room for dinner........totally disgraceful food. Left overs from the 6-9:00 p.m. dinner, lying there for 2 hours after that, dried out, bits and pieces of food. This was a total embarrassment and it would have been better had they given us sandwiches and a drink.
Nobody from the management was there to greet us, to apologize, explain, etc. etc.
We then walked around to the other hotel, carrying our luggage with us. This hotel was not more than 2 star level if that - airconditioning without remote control, bedside lamp but without a plug, a shower room so tiny that when the water was switched on the little room flooded in less than one minute. A very bad start to our holiday which we'd saved for all year.
Next morning at 9:00 we checked into the Meridian Hotel, lovely spacious room, clean towels daily and very comfortable beds. The bed linen was not changed and when I requested an extra towel to dry my long hair, this request was met with raised eyebrows which made me feel as though they were afraid I would steel the towel.
Breakfast was very average, lunch which we ate one day only was very disappointing and dinner was not to our taste and so we ate out every evening.
I would return to the hotel in the future, very centrally situated and very kind and helpful staff

Room Tip: A room on a high floor, overlooking the pool
See more room tips
  • Stayed August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank bobbgran
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Viktoriya K, Manager at smartline Meridian Hotel, responded to this review, September 26, 2013
Dear Guest,

We would like to thank you for choosing our hotel and for your effort to share with us your review. We are very happy that you liked our hotel and we apologize for the discomfort for your first night.
We hope to see you again next summer!

Regards!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lancaster, England, United Kingdom
Level 1 Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed August 27, 2013

Just returned from a 2 week stay at the Meridian we had another great holiday the hotel is lovely and clean and the staff are helpful and friendly.we went half board this time and although the breakfast was really good i wasn't keen on the evening meal but i can be fussy about trying new food.
i didnt think the exotic dancing bar was in a good place it belongs in the town away from families with children, my partner went to the shop and got asked if he would like to go in and im pleased to say he declined lol.
the corner bar is a great place to go and te entertainment is fantastic Sparkle lee you rock.
so for a nice clean hotel visit the Meridian dont be put off my all the negative comments you read.

  • Stayed August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Lill D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Viktoriya K, Manager at smartline Meridian Hotel, responded to this review, September 23, 2013
Dear Guest,

We would like to thank you for choosing our hotel and for your effort to share with us your review. We are always happy to hear nice and positive comments about our work.

Regards!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lancashire
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed August 27, 2013

Could not fault the Hotel, food or location, but just one minor niggle. We went half board, but had to pay for sun loungers around the Hotel pool. I have never done this before and was quite put out. The Hotel was very busy, and they employed a guy just to take your money for the beds, same price even if late afternoon. He wasnt very nice and made out that we were 2nd class guests as quite a lot were AI. Hotel maids very pleasant and changed towels and cleaned nearly every day. Would go again but AI
I'm sure the brochure did not alert us to this.

  • Stayed July 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank goldengirlLancashire
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Viktoriya K, Manager at smartline Meridian Hotel, responded to this review, September 23, 2013
Dear Guest,

We would like to thank you for choosing our hotel and for your effort to share with us your review.
Please note that the sunbeds are free only for the guest that are in our all inclusive program. All turoperators that we work with are acquainted with our policy.


Regards!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Luton, United Kingdom
Level 2 Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed August 25, 2013 via mobile

Stayed here last year on my very first visit to Bulgaria, as usual I read comments and reviews left. They were mixed with some good and some awful, but decided to go as it was just a few lads going away.

The hotel was great, the rooms were clean, the staff very helpful and polite. We opted for B&B and we found the food offered good variety and quality.

The hotel is situated right on the strip and you do get some noise, but that is to be expected.

I would definitely go back and recommend this hotel.

One gripe was that they charged for the sunbeds, not much but still you would normally expect it to be included as a guest

  • Stayed September 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank andestroud
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Viktoriya K, Manager at smartline Meridian Hotel, responded to this review, September 23, 2013
Dear Guest,

We would like to thank you for choosing our hotel and for your effort to share with us your review. We are always happy to hear nice and positive comments about our work.


Regards!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
South Shields, England, United Kingdom
Level 2 Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed August 20, 2013

this is our 3rd time in sunny beach as a big family weather is amazing loads clubs bars restaurants to choose from this will be our 2nd time at meridian 13th sep about 15 of us we cant wait hotel i think is very nice staff awesome!! look forward to seeing u guys in 3wks :)

Room Tip: rooms are very spacious weve opted for superior room this time wich im sure will be equally as nice...
See more room tips
  • Stayed September 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Kirsty F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Viktoriya K, Manager at smartline Meridian Hotel, responded to this review, August 22, 2013
Dear Guest,

We would like to thank you for choosing our hotel and for your effort to share with us your review. We are always happy to hear nice and positive comments about our work.

We cannot wait to see you again after 3 weeks. We hope you will spend a perfect holiday with us in Sunny Beach, Bulgaria!

Regards!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level 2 Contributor
5 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed August 18, 2013

Me & my boyfriend just got back from a week in hotel meridian & have got to say it is not as bad as some people are making it out to be. The staff were friendly & helpful & the maids were fab-clean towels & beds made every day so couldn't complain at all. Food was fine as well-I can be quite a fussy eater & I always found something I liked treat at all meal times! Plus me & my boyfriend had an early morning flight home & the hotel provided us with a little packed lunch-didn't expect it but was very grateful for it. Hotel meridian is in a good location-close to shops,few bars & restaurants plus not far from the beach. Overall me & my boyfriend had a lovely holiday-thank you!

  • Stayed August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Nicztwin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Viktoriya K, Manager at smartline Meridian Hotel, responded to this review, August 22, 2013
Dear Guest,

We would like to thank you for choosing our hotel and for your effort to share with us your review. We are always happy to hear nice and positive comments about our work.

We hope to welcome you back next summer.

Regards!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about smartline Meridian Hotel

Property: smartline Meridian Hotel
Address: Sunny Beach 8240, Bulgaria
Location: Bulgaria > Burgas Province > Sunny Beach
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Swimming Pool Wheelchair access
Hotel Style:
#30 Luxury Hotel in Sunny Beach
Price Range (Based on Average Rates): $
Hotel Class:4 star — smartline Meridian Hotel 4*
Number of rooms: 110
Official Description (provided by the hotel):
smartline Meridian is a nice and modernly designed hotel located a stone's throw from the long fine sandy Sunny Beach. The hotel is perfect for those who want to stay close to the beach but not want miss out on the nightlife. If you want an extra convenient holiday, you can add All Inclusive to your booking. smartline Meridian feature a pool area with a pool bar, and the hotel's main restaurant offers breath-taking views of Sunny Beach. Lively nightlife and numerous restaurants and shops is awaiting around the corner from the hotel. ... more   less 
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Also Known As:
Meridian Hotel Sunny Beach
Smartline Meridian Hotel Sunny Beach, Burgas Province, Bulgaria

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