Stayed here Mid August 2011 for a week.
Read all the reviews on trip advisor before departing for the resort. The complaints on here about rude and unfriendly staff were baffling and the only rude and unfriendly people we could see were the guests! This was up until the 5th night of our 7 night stay. All of a sudden the reception staff (who had said hello to us the previous days on our entrance and exit to the hotel) demanded to know our room number as we approached the lift area- very odd.
The Balkan Holidays information board is next to the restaurant and as advised by our rep we went to check our pick up and flight times etc. We went to look at the board during the lunch hours and the receptionist got herself all in a panic and asked us our room number (this is procedure to check if you are half board, we were b&b). We explained we only wanted to look at the board and she again asked us our room number thinking we wanted to sneak into the restaurant (think I would rather go hungry than eat that trash!). The receptionist finally got it in the end but did not apologise! However, I would say 2 out of the 5 full time receptionists were helpful and friendly all of the time.
We stayed B&B, we would have stayed full self catering if we had the option. Thought we would give breakfast a try every other day. The breakfast buffet was your average continental style. I attended breakfast three morning and the corn flakes looked about the most appealing thing so I went with that. The following four mornings we took the better option and ate out. During our first attempt at breakfast we noticed something very funny (although some would have understandably been disgusted). The music that was played over the speakers was 'Living next door to Alice' - as in the uncensored explicit lyric version. No one seemed to bat an eyelid (we must have been the only Brits there at that stage) and we found it amusing. Really think this needs to be looked into though as some people would have been offended.
Beds were comfortable but were only provided with a wafer thin pillow. If you are a light sleeper then don't expect a good nights sleep. I could hear the music from the nearby clubs and late bars every night. This went on until 6.30am on Friday and Saturday! You can also hear the mini bar whirring away and random clunks and bumps. However, deep sleepers should be OK as it is not all that bad.
The pictures on-line for this hotel have been enhanced colour wise. It does look nice but don't expect what you see in the pictures.
On the whole this hotel ran OK but seemed very out of place on a beach front. It is very much a City centre hotel. If you have ever stayed in a City hotel then you will know exactly what I mean. Can't fault the cleaners, hotel was spotless and towels changed and beds made every day.
Would I go back? If I went back to Sunny Beach then I would not stay at this end of the resort so guess that's no. Pick up the hotel and move it elsewhere then I would say maybe.
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- Also Known As:
- Hotel Viand Sunny Beach, Burgas Province, Bulgaria