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12 - 17 of 59 reviews
Reviewed July 9, 2017 via mobile

Selected this hotel by the (mostly good) reviews. Huge disappointment after seeing our room. We booked 2 person room and it was very tiny with a tiny balcony and old 14" tv and it lacked basic needs (hairdryer) Breakfast was disappointment as it was so narrow with choices and restaurant was too crowded. Better to eat breakfast somewhere else (pool area also served great food and breakfast) . Pool area was nice with 2 different restaurants/bar but if you wanted sunbed you need to reserved it with a towel before 09 clock (reserving is forbidden but everyone does it, so why dont you?) beach was close and sometimes the music coming from there can distract your sleep. Depends on the people this is great for someone but for us on next time we will select another hotel.

Date of stay: July 2017
Trip type: Traveled as a couple
2  Thank JaniJ132
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed June 4, 2017

Don't know where to start with this place. Terrible breakfast and food. My girlfriend got mascara on one of the hotel towels and we were charged 40 lev to replace it. All staff extremely rude (indeed you will find staff everywhere you go in Sunny Beach are this way). Amazingly when we were leaving I overheard the old lady that runs the place talking to the taxi driver we asked her to rring for us to take us to the airport and telling him they are Irish so yes you can rip them off.BTW by the end of the holiday I was well used to locals ripping you off every chance they got but I didnt expect it off the Hotel I spent hard earned money to stay at. I wouldnt return to this place if you payed me!

Date of stay: August 2016
Trip type: Traveled as a couple
4  Thank Pauric L
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
SirenaSB, General Manager at Sirena Hotel, responded to this reviewResponded June 12, 2017

Dear Guest,

please accept our sincere apologies for the bad experience you have had during your stay.
With breakfast commonly referred to as "the most important meal of the day", we are trying to provide something for everyone. We serve traditional continental breakfast including cereal, hot oatmeal, pastries, cooked dishes such as omelet or fried eggs, porridge for kids, yogurt, fresh domestically grown fruits and vegetables, etc. But as we also know “you will never please everyone”. We are very sorry that you didn't find anything to your taste.

You might be affected by the situation of being charged for the towel, but actually this is part of our Hotel Policies. Any damaged or missing items in guest rooms are the responsibility of the registered guests. In such cases all our guests are being offered to replace/clean the item and if they decline the offer they are being asked to cover the cost of the damaged item. There is a mistake in the level of charge you think you have paid, because the cost for a towel in 2016 was 6 EUR.

I do apologize for any inconvenience caused in the situation with the taxi, but I’m sure that saying “you are Irish” was just a mentioning. For all our Guests’ convenience and safety we have a signed Taxi Operator Agreement . The official price list of this service and phone number is published at the Reception. Be absolutely sure that you will not be charged higher prices than the shown if you use our Services.
I am sorry if anyone was offended, it was not intentional and is regrettable. Please be assured that we have taken all the necessary measures so that this type of mistake never happens again.

We value all our guests, no matter of their nationality, color and gender.
We hope you accept our apology.

We hold out hope that you will change your mind and will give yourself a chance to discover the beauty and mystery of our ancient land Bulgaria. You will find how friendly, polite and helpful people are in Bulgaria. You will be fascinated to taste our juicy and aromatic fruits and vegetables. You will be stunned by the picturesque landscapes and crystal clear waters.
Indulging in our Balkan cultural mix of music, dances, legends, food, customs and beliefs is a unique experience.

Yours in service,

Sirena Hotel Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 11, 2017 via mobile

We stayed 5 nights and were pleased with the pool, the food and the customer service. The location is perfect because you are in walking distance to the old town of Nessebar and the downtown of Sunny beach. Also you are right on the beach!

Date of stay: July 2016
Trip type: Traveled with friends
4  Thank Stay694537
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
SirenaSB, General Manager at Sirena Hotel, responded to this reviewResponded June 12, 2017

Dear Guest,

we greatly appreciate your kind words!
And we look forward to welcoming you again in a near future.

Best regards,

Sirena Hotel Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 28, 2016 via mobile

We came here with our 4 y.o. daughter for a beach holiday. Hotel situated close to the beach, magnificent view. All the staff were friendly and the rooms were impeccably clean. Waiters in the restaurant and pool bar always smiling and very joy. The old historical town Nessebar is wonderful and great to explore. Fantastic holiday! Would definitely go back.

Date of stay: September 2016
Trip type: Traveled with family
3  Thank Dolarson
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed July 16, 2016

Cons: The hotel is rather old which is very noticeable both inside and outside. The elevators are scary, often stopping lower or higher than the floor and making a lot of noises.
The Wi-Fi cost a lot (you could borrow a computer for 1 levas/hour but in this day and age you want to be able to access the internet from your own devices, right?), the facilities such as the gym and pool table was available at a cost and there was no safety box in the room. You could rent a box for your valuables but we didn't see the need.
Friends of ours managed to lose a hotel towel and had to pay 16 levas which is about 8 Euros on their last day. The towel was lost a few days after they had arrived and they didn't get a replacement.
The breakfast was edible but not very good and very boring. It was almost always the same: soft bread, honey, jam, watered down yogurt, muesli, badly cooked eggs, orange slices, coffee that was more water than coffee and lemonade instead of juice. The personnel seemed inexperienced and there were often things such as glasses or cups missing.
There were a lot of rules regarding the pool and the pool area but no one to enforce them.

Pros: The rooms were very clean and had balconies large enough for two chairs and a small table. All balconies face the ocean and the ones on the higher levels have a view of Nessebar as well.
The pool was large and clean, with lots of lounging chairs that you could borrow for free.
The bartenders at the bar near the pool were very friendly and service-minded, as were their colleagues at the restaurant close by.
The food at the outdoor restaurant was kind of hit-and-miss, they had a large variety of foodstuff but the pictures on the menus weren't very appetizing. Pizza, pasta, Bulgarian food, meat, salads, fish and many more were on the menu. We didn't try that many dishes but the Shopska salad was very nice, as were the grilled fish and the grilled vegetable plate.
There's a wooden walkway to the beach so you don't have to trudge through sand. The hotel was rather close both to the center of Sunny Beach and Nessebar, walking distance both ways or you could take a small train to Nessebar. I would absolutely recommend a visit to Nessebar, really nice restaurants and a few decent shops when you got away from the tourist street.

It is an OK hotel to stay at unless you are a breakfast person. There's a lot of bakeries and supermarkets close by so you can buy your own breakfast rather cheap and eat it in your room instead.

Date of stay: July 2016
  • Trip type: Traveled with family
    • Value
    • Cleanliness
    • Service
3  Thank SolSaraW
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
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