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“the delights of sunny beach”
Review of Hotel Mercury

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Hotel Mercury
Ranked #164 of 220 Hotels in Sunny Beach
special22
Level 3 Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
“the delights of sunny beach”
Reviewed July 30, 2013

First trip to Bulgaria, ,it was not what we expected ok if you are 18- 25, lots of sex shops and sex shows,full of eastern europeans.Hotel Mercury was clean with large rooms serviced every day, the complaint from most guests was the food was cold, it was explained by the rep that Bulgarians consider hot food unhealthy, so just ask the to put it in the microwave.Would not go to sunny beach again ,to crowded, but would visit another resort. One more point dont book all inclusive as food and drink are so very cheap

Room Tip: book to overlook the pool, roms at the back very noisey
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  • Stayed May 2013, traveled as a couple
    • Value
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    • Cleanliness
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Helpful?
2 Thank roonryr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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134 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (33)
Date | Rating
  • Czech first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Hebrew first
  • Italian first
  • Norwegian first
  • Polish first
  • Russian first
  • Slovak first
  • Any
English first
Bolton, United Kingdom
Level 4 Contributor
36 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed July 14, 2013

just got back from holiday to sunny beach stayed at mercury the hotel is great pool very good rooms massive and clean staff all very friendly the only thing is the food not very good if they could get this right it would be brilliant but saying that would absolutly go back again

Room Tip: our rooms were facing the casino and based on previous comments was a bit worried about noise but di...
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  • Stayed June 2013, traveled with friends
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Helpful?
3 Thank angela k
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Doncaster
Level 3 Contributor
14 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed July 1, 2013

Myself and a friend travelled to the Hotel Mercury for 1 week on the 13th June 13, this was my second visit to the hotel and still loved it as much as I did in September.
The Location is brilliant especially if you would like to be in the heart of Sunny Beach. It was nice to return and see some of the same faces from last year however there were also new staff too one of which was fantastic and I'm sorry to say I have forgotten her name, she was a waitress at the pool bar and sometimes in the restaurant too. The reception staff were friendly and polite too when we arrived were given room 137 overlooking the casino which we didn't like or want so the next morning i advised the staff who moved us straight away to room 306 exactly where I wanted to be. Couldn't ask for better than that really!
The food was still rather bad and if you have read my previous review you will know my thoughts. It has not really changed since i was here last year , in fact, some of the dishes were the same as what was being served last year too, this does need to be looked at I understand about All Inclusives being repetative but a year later is a little bit much.
Would I go back a third time? I certainly would!

  • Stayed June 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank DisneyGareth
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Newcastle upon Tyne, United Kingdom
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed June 25, 2013

Just returned from a 10 day AI holiday at this hotel,on arriving at midnight was impressed by the rooms very spacious & clean rooms and that's where it ends.

Hotel over run with greedy Russians & very rude children food terrible, pool area never cleaned once sun beds broken & filthy complained many times to hotel manager,balkan rep even to the Balkan office located at the Globus hotel.

Nothing done to rectify any of the problems have received letter back from Darren McAuley this morning from Balkans who informed me I should of filled a form in at the hotel,what he means is tough we had your monies, my hubby and I have travelled to Sunny Beach for 8 yrs never again, The Russians have taken over the place.

We visited the Tiara beach as we have Bulgarians friends who work there if the Mercury is supposed to be a 4 star the Tiara beach must be a 7 star no comparison ....

Room Tip: Dont go ....
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  • Stayed June 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Holiday1305
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Bucharest
Level 4 Contributor
23 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed June 24, 2013

Pro :
- clean rooms
- the staff was very nice and helpful ( we changed the room because it didn't had a duble bed, there were two beds sticked toghether)
- animation staff for the children
- close to the beach (5 min)
- close to a good coffee shop ( americano - mall hotel royal)
- clean pool

What we didn' t like:
- the food it's not the best, i mean cooked dishes. I ate a lot of salads and cheese, fresh fruits and vegetables because it tasted better :) and healthy . This was my choice but others ate french fries or some kind of pizza. I seen kids eating ice cream all the time but i didn't tasted it to tell you if it's good. The cakes tasted cheep and artificial.
- it's a good hotel for families with kids: animation by the pool, playground, sweets and food if you have all inclusive
- the beer is light :) the only thing that tasted ok, i didn't like the juices\soda
- internet (free) was available only in the lobby, i wished to have access also from our room

So...as a couple it was ok...but for sure i can't rate this hotel with 4 stars, let's say 3 stars. There were a lot of kids that were jumping in the water or running by the pool so that was very disturbing :) but if you have a large family mabe it's fun.

  • Stayed June 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Roxana N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manchester, United Kingdom
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed June 17, 2013

Stayed at Hotel Mercury on 24th May until 7th June 2013. We arrived in early hours and when we went to our room we found two plates of bread, ham, cheese and salad, we was surprised to see this with it being around 2 in the morning, but the food must have been out for awhile as it wasn't fresh at all.

Good things about our stay....

The hotel was very clear, our room was cleaned everyday, new towels, bed changed etc. Staff were helpful and always had a smile on their face. Hotel was a stones throw away from the beach and everything else going on.

Our only problem with the hotel was the food. It was shocking! Wasn't much choice and only pictures of which animal the meat was. Nothing was ever warm. We ate cold pizza and chips must of the time but you get what you pay for I guess.....

Oh and before I forget the pool was FREEZING! Even after hours of red hot sun the pool was still freezing. Kids loved it but you not many adults lasted more than 2 minutes in the pool. Bit of a let down as that someone go on holiday for.

  • Stayed May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Ben R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Newcastle upon Tyne, United Kingdom
Level 1 Contributor
4 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed June 12, 2013

My self and boyfriend and 10 year old son have just returned from here, we stayed here for 2 weeks all inclusive this bein are 3rd year in bulgaria, wev stoped at a 2 star that had more choice for british then this hotel. i can not stress enough how bad the food was!!! wer a younge familly n not picky 1 little bit we would ov been happy with chips even, we couldnt even get a plate of hot chips, there wasend even a description on the food labels telling what the dish was just pitcures of animals, like the pitcures ur kids get in nursery on there coat pegs, its the 3rd year in a row ive travelled with balkan holidays i explained to the rep the whole point in bein allinclusive was beacuse we didnt want to have to eat out but beacuse ther wasned anything to eat that we had to eat out every meal time, it was like nocking on wood it didnt make a didnt make a blind diffrence.. not just the english were complaining so was everyone else!! This hotel is right next to the strip and theres allso cocktail bar under the 1st floor and they play dance music from 10 in the morning till 11 at night which is great if ya not with children, bulgaria this year is the new 18 to 30s and was wild everywer, it was like disco everynight in are room with all the flashing lights off the stripper place exotic dancers straight faceing the hotel, if ya goin as couple are with pals then this is defo the main place to be, but a no no with famillys.

Room Tip: if your there for a wild one then the 1st floor is defintley the room to have the music is that loud...
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  • Stayed June 2013, traveled with family
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank sharna516
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Mercury

Property: Hotel Mercury
Address: Sunny Beach Resort, Sunny Beach, Bulgaria
Location: Bulgaria > Burgas Province > Sunny Beach
Amenities:
Bar / Lounge Beach Fitness Center with Gym / Workout Room Children Activities (Kid / Family Friendly) Kitchenette Restaurant Swimming Pool
Hotel Style:
#45 On the Beach Hotel in Sunny Beach
#53 Luxury Hotel in Sunny Beach
Price Range (Based on Average Rates): $
Hotel Class:4 star — Hotel Mercury 4*
Number of rooms: 64
Reservation Options:
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Also Known As:
Mercury Hotel Sunny Beach
Hotel Mercury Sunny Beach, Burgas Province, Bulgaria

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