We have to strongly disagree with the other reviewers about the Carina. The staff were the most unfriendly and unhelpful we have ever come across. On arrival we were given a studio room although we had booked a one bed apartment. When we queried this at reception the girl just shrugged her shoulder and said that there were no one bedroomed apartments available and that the manager was off and not answering her phone so she could do no more that day (not the best start!) We asked if she could tell us when one would be free so that we knew how much to unpack, she stared at the booking screen and looked gone out - telling us that she did not know as some of the rooms were privately owned and she did not know what the owners had planned - we would not believe that a hotel did not know the availability of the rooms from one day to the next!!!. We had to stay in the studio for the first night with noisy neighbours playing loud music which we had to report to reception. The next day we were told that a 2 bed apartment had become free. We moved to this apartment later that day and felt that we could now begin our holiday (how wrong we were). We were in the 2 bed apartment one night the next day we went out at around 3 pm - we saw the reception may times before we departed. When we returned at 9.30 pm we found a note in our room on the kitchen counter informing us that 'due to unforseen circumstances we would have to move room again' as you can imagine we were not pleased. We went down to reception - the man on reception did not speak english, finally he managed to understand that we needed to speak to the manager. He rang her and she said she would be at the hotel in 10 mins. When she arrived we asked her why we had to move again and why they had not bothered to inform us in person - she said that out bath was leaking and they needed to fix it - we could tell that she was not telling us the truth. This went on for about 1/2 hour and she still maintained that the bath was leaking - eventually we asked her to call out rep - he eventually told us on the phone the real reason for the move was that the owners were arriving the next day!!!
Of course were very cross that we had been lied to and when we told the manager this she laughed in our faces and said 'I am sorry about the small lie'. We refused to move and said that it was their problem and that they should not be hiring out rooms that they can not guarantee are available for the duration of customers stays. They also did not seem bothered that they had informed us via a note left in our room!!!
Unfortunately the next day we did have to move (again) we were worried that the owners may be angry with us and that there could be some conflict - the reception watched us carry bundles of clothing etc out of one lift - across to the next block - into another lift - to the next room. We got not help and no proper apology.
On a more general note the rooms do not have any pots and pans and hardly any crockery and cutlery - when we asked for some the response was - a gone out look and the explanation that people to not usually cook in the room (although there is a hob - so why have that installed then!) Eventually we were given 1 frying pan which we had to sign to say we had had! The fridge is a minibar and is in no way adequate for self catering. This would not usually bother us but we are vegetarian - and would just like to let other veggies know that Bulgaria has no veggie options - we never usually struggle to eat out when abroad.
In view of the lack of food available to eat out and the lack of facilities available to make any outselves!! - we tried to fill up at breakfast time - the girl who waitressed at breakfast was terrible - she had one pace - SLOW! If there was food there were not pots/ cutlery etc. If there were posts there was not food - they served cereal but no bowls to put it in and usually no milk. When you asked for anything you could tell it was too much effort for her to be bothered. The overall breakfast organisation was terrible but they did not seem at all bothered.
Sunny Beach itself was awful - like Blackpool gone mad! - You couldn't walk out at night without golf buggies, rickshaws, mopeds, cars, scooters etc beeping at you down a small promonade - You have to pay to use the loo even if you have used the bar/restaurant and they have a habit of keeping you change - saying that they think its a tip when you ask them (sometimes as much as 12 levs) so be careful of this.
We are not complainers usually - however we have never experienced such rude and unhelpful staff and we did at the Carina and would certainly not recommend it to anyone or return again! It was such a shame as overall the location and room sizes were the best we have ever had - this however would not sway us to make a return trip!
- Official Description (provided by the hotel):
- The Carina Aparthotel is in the first sea line, it borders onto the sand stripe and has a unique view along the entire Bay. It is situated in the quietest part of Sunny Beach. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com and Priceline so you can book your Carina Aparthotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Carina Aparthotel Hotel Sunny Beach
- Carina Aparthotel Sunny Beach, Burgas Province, Bulgaria