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“Blackpool with sun”
Review of Ivana Palace Hotel

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Ivana Palace Hotel
Ranked #19 of 221 Hotels in Sunny Beach
Reviewed July 6, 2013

If you like Blackpool and the sun then this it the place for you. Hotel in need of major refurbishment. Needs to have hygiene certificate looked at.
Food was appalling I've travel to some very backward places but this takes the biscuit.
Basic hygiene not followed with food prep. Staff handling food wore not protective clothing I.e apron, gloves etc. food only Luke warm. Salad looked like it had just had more added to it and what was left was served at breakfast.
Choice was none existent. I have a lot of food intolerances but have always managed to find something to eat where ever I have stayed before.
Don't bother upgrading to half board, eat at Friends hotel and pub across the road.
If you like cherries then you'll be ok for dessert that's if you can beat the polish and Russian to them. Kiwi was bought out one day saw one man come back with 10 on his plate there was only him and his wife!!!!!!!
Rooms were not cleaned bin was emptied and towels changed only if soaking wet having been used to mop bathroom floor after shower.
Got used to getting t roll from trolley as weren't always replaced.
Waited 2 days for extra pillows.
Reception staff very rude at times. But must say security guard who had to escort you to your security box every time you needed something was always polite and pleasant.
Tips. Wear decent shoes when walking around resort some paths look like a giant mole has been burrowing. Pack an umbrella rip off on beach you have to pay for sun beds and umbrellas daily.
If you like cheap larger and cocktails you'll love it and there are an abundance of Macdonalds and Subways so you wont't go hungry or thirsty.
All in all you probable guessed wont be going back which is a shame because it looks as though it was once a very nice area. Needs lots of money and forward planning and Hygiene and health and safety updates.

Room Tip: Choose somewhere else.
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  • Stayed: June 2013, traveled as a couple
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1  Thank Kookie_13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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291 - 297 of 517 reviews

Reviewed July 5, 2013

Not long back from another stay in Ivana Palace and once again had a great holiday. The hotel staff know us as it is our 8th year year there and we are made to feel so welcome. New shower curtains this year when we were there thank goodness not before time........ As usual the best part of the holiday is seeing Dido and Darina again with there bar staff Nicky and Yuvo best staff ever, always helping others and know everyones likes and dislikes and never forget. Also nice to meet up with all our friends we have made over the years and look forward to seeing them again in September. Have been going to Sunny Beach since 1983 and this has been our best hotel yet. Natalie the hotel manager is very helpful also if you have any problems they are sorted asap. Food much the same as any other hotel at breakfast but as we just have toast, no complaints. Family with us and from age 14mths to 58years suitable for all ages.

  • Stayed: June 2013, traveled with family
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4  Thank The_Scotsman18
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 4, 2013

Recently returned from a 10 day stay in Ivana Palace, 1st time in Bulgaria so weren't too sure of the area or what to expect. Pleasantly surprised by all of it. The hotel is situated just off the main strip, about 5min walk to the beach, lovely, clean, airy rooms with air con.
Maid service daily, towels changed every day and bedding every 2nd day, they even changed the shower curtain! Tip- if you, like me, cant sleep in a bright room, take an eyemask as the room is bright from about 530am. A small fridge in the room, and beds were nice and comfortable.
We were B&B but only ate in the hotel a few mornings, plenty of choice for breakfast, typical continental breakfast, plenty fresh fruit as well. We had dinner one night, 15levs each, and it was a buffet, again plenty of choice for all tastes.
Only watch out was when we went to change money using a bank card, she was going to charge us in US $ which when converted into £ meant we were losing out £45, no issues at the crown exchange though just down from the hotel. All in a good hotel and would recommend as we would stay there again.

  • Stayed: July 2013, traveled as a couple
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4  Thank MaggiJay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 1, 2013

Just got back today after spending two weeks I'm sunny beach I was they'd before in 2009 so was pretty familiar with my surroundings I stayed at palazzo before so Ivana palace had a lot to live up to, found reception staff on arrival ok just pointed to lift and told 5th floor,the Balcony view wasn't great,clean towels everyday room cleaned everyday even if didn't rise to 12 or so. Cleaning staff were very friendly and bar staff. Supermarket was very handy. We went bed and breakfast but ate it once very poor quality and no selection. Overall would return again self catering next time. Fat cat very good for entertainment and la emona for food good quality and cheap.

  • Stayed: June 2013
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Thank Irishgal90
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 1, 2013

First time in Bulgaria although had many visits to Slovenia previously, last minute single person deal so could not complain at £270 B/B and flight from my local Airport 20 mins away, large double room with balcony and the usual mod cons.

This resort will cater for everyone young and old, sun seekers, clubbers or if you just want a break from work, the hotel mainly caters for the European market so plenty of nationalities booked in and the British are made very welcome but a large amount of the staff struggle with English which may be an issue to some.

If you are British please do not book full board, bread and breakfast is a struggle unless you like Eggs (fried, scrambled, boiled (cold) and Eggy bread) or salad and cold meats and cheese but you can find enough to get you started on a morning. Evening dinner is hard work as very bland and usually Chicken or Meat (not sure what sort but it wasn't Beef or Lamb so thinking Pork) and the regulation boiled veg and chips/potatoes, most food was either under cooked or overcooked tbh.

As previously mentioned the hotel is very clean, some parts need attention especially the weeds around the pool area and some of the communal areas getting missed i.e bins not emptied etc and wasn't too happy the glasses at the bar were only rinsed rather than washed properly.

Overall

Hotel - 9/10
Location - 9/10
Food - 3/10
Value - 10/10
Staff - 8/10
Cleanliness - 9/10

I would go back but will try another hotel in between.

  • Stayed: June 2013, traveled solo
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Thank Simon C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 29, 2013 via mobile

Great pool bar cocktails, strawberry daquiri's in the sun.great hotel for families, couples and groups, of all ages .close enough to nightlife far enough away to be peaceful.stayed b&b which we didnt make once so can't comment on food.

  • Stayed: June 2013
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Thank benisteve
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 24, 2013

stayed here first two weeks in june 2013, was unsure after reading reviews what to expect.....
here is my own opion of what i encountered
Following advice from my travel agent and reading reviews i opted for bed and breakfast, this transpired to be the correct choice, as judging by breakfast the reviews on this hotel were correct, food was of very poor quality and very bland,ate at Friends bar just cross the road, 30 sec walk, breakfast to die for, thanks danielle and steve and sstaff. But back to Ivana Palace, the food is the only bit of the reviews that i could agree on, the staff were first class, cheery happy and very helpful, rooms were cleaned every day, apart from the one when i was in bed with the hangover from hell, cleaner took pity on me and left it till following day lol, the security boys nothing was a problem to them, happily opened up safe room any time i required in, clean towels every day, cleanliness in hotel seemed to be of a high standard, hotel bar staff got to know your name and your drink very quickly, money exchange at hotel, vey competitive and lot less hassle than crown exchange. Sun beds in abundance, even with the germans arriving, pool seemed to be kept well maintained and cleaned, all in all a very nice hotel to stay in and would return again, just the food lets it down, but after speaking to people from other hotels this seems to be a recurring fault in Sunny Beach, but do nnot worry plenty good food outlets on the beach front at very good prices, ok may be a bit blackpool witth sunshine,but still nice place to catch some rays,all in all Ivana Palace is a good clean friendly hotel to base yourself in, tips although not looked for, are very much appriciated by the hard working staff, wwho i found really all went above and beyond and where a asset to the hotel

  • Stayed: June 2013, traveled solo
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3  Thank Mike P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Ivana Palace Hotel

Address: Sunny Beach Complex | Чайка, 8240 Слънчев бряг, Sunny Beach, Bulgaria
Location: Bulgaria > Burgas Province > Sunny Beach
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Swimming Pool Wheelchair access
Hotel Style:
#3 Best Value Hotel in Sunny Beach
#15 Luxury Hotel in Sunny Beach
Price Range: $22 - $73 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Ivana Palace Hotel 4*
Number of rooms: 224
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Also Known As:
Hotel Ivana Palace
Ivana Palace Hotel Sunny Beach, Burgas Province, Bulgaria

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