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PrimaSol Ralitsa Superior Aquaclub
Ranked #1 of 31 Hotels in Albena
Coventry
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Beware”
Reviewed September 4, 2007

BEWARE - There are two Ralitsa Hotels on the same site, The Ralista and The Ralitsa Superior.

We stayed in the Ralitsa Hotel. We travelled as a family of two adults and one nine year old child. We paid £1600 for an all inclusive holiday for 1 week.

The transfer from the airport to the hotel was 3 hours, in a cramped minibus with no air con, the driver drove like a rally driver and spent a lot of the journey on the wrong side of the road.

The rooms are really basic, there were two single beds and a chair which pulled out as a bed, the room was very cramped. The pull out bed was so uncomfortable our daughter would not sleep in it so we had to push the twin beds together and let her sleep with us.

All rooms have air conditioning at a price! You have to pay 28 Lev to get the remote control to activate the system. All rooms have satellite TV - the only english channel is BBC world News! Our room had a balcony - it overlooked the car park, it was mouldy where the air con unit was continuously leaking, there was bags of rubbish underneath which attracted flies and wasps, when we advised our reps of this the rubbish was moved - two apartments along.

No safe in room, safety deposit box available behind reception for 30 lev.

No fridge or tea/coffee facilities available in room.

Childrens club available - at 10 levs per session. A session is a morning or an afternoon.

Rooms are cleaned daily, you are given 2 large towels and 2 hand towels which are only changed every other day.

The restaurant is open for breakfast dinner and tea, Good choice on first day, but choice is same all week. Very Basic. Snack bar is open when restaurant closed. Choice of food is chips, pasta, vegtable pizza and sausages.

Whole family came down with upset stomachs as did most of the people we met.

All local drinks free - Up till 11.00 p.m. Only soft drinks available are pump fizzy orange, pump sprite, pump coke. Juice has to be paid for.

On a good note, the swimming pool is large and clean. If you want a sun lounger you need to be at the pool by 9.00 a.m.

Beach 800m - As the crow flies yes.

Free Bus available to beach, you are crammed in like sardines, not good in 35 degrees.

There is a mini train available to get to the beach for 2 lev each. For 3 of us 12 lev round trip.

Would we return to Bulgaria? Yes it is a beautiful country.

Would we return to the Ralitsa Hotel? NEVER.

  • Liked — Nothing
  • Disliked — Room
  • Stayed August 2007, traveled with family
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
1 Thank LouLouCoventry
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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211 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (11)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
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  • Polish first
  • Russian first
  • Any
English first
bexhill on sea
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed September 1, 2007

We have just returned from the 3* ralitsa hotel nine all together including five children. After reading the reviews before going we were not looking forward to it but we really had nothing to worry about. we arrived late and they kept the restaurant open for us bread and salad cold meats at two in the morning who cared it was something. the rooms were lovley clean and the air conditioning was only about 12 pounds for two weeks not much to pay for a cool room. the food was fine the choice was great i have a gluten intolerance so i am a fussy eater but there was always something for me to eat and the kids corner was fab i would go back to this hotel. you can choose which pool ther is a quiet one to relax or the larger pool with all the music that the kids really enjoyed . And the germans and hotel staff were fine we even had some friendly games of water polo and football wth all nationalities. would recomend this hotel. we did eat out on one night and my husband had an upsett stomach not the hotel food i might add .

  • Liked — everything on the complex
  • Disliked — nothing
  • Stayed August 2007, traveled with family
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank bexhillbabe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
leicester
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed August 7, 2007

The hotel couldnt have been cleaner,the pool area was spacious ,the pool needed a good clean my 2 children both had ear infection. The food was cold,greasy,and sometimes unedible and uncooked. The second week we had to eat out most of the time so my children could eat and they are not fussy eaters.You are treated like second class citizens over the germans. All the drinks come in plastic cups. The best thing were the cleaners who kept your rooms top class.

  • Liked — clenliness
  • Disliked — food,entertainment
  • Stayed July 2007, traveled with family
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank lizdiz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bedford
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed July 11, 2007

We have just returned from a week at the Ralitsa Hotel. Having read mixed reviews before leaving we were worried about what we were going to find. All I can say is, we had an excellent time and enjoyed our stay at the Ralitsa and would certainly go back for a cheap holiday. We would have no quarms about recommending this place to anyone. For an All Inclusive stay for well under £600 for 2 people, there is certainly nothing that can beat it. We travelled with First Choice for the 1st time, will be using them again, all staff were extremely friendly which included the Reps! The hotel was well maintained and generally very clean. We spent a lot of our time at the quieter pool as the 'noisy' pool where all the activities take place can be a bit much when you just want to relax! Food...... most reviews go on and on about the poor standard, but we always found something to eat and be of a high standard. The only downside was the free drink ended at 11pm. We just stockpiled instead so all was good! Albena is a lovely place with something for everyone with excellent beaches, although All Inclusive we did make the point of going out to eat purely because it is so cheap to do so £17 for two course meal including drinks. We also tried one of the excursions offered, we did the yacht trip and would certainly recommend this (although at £35 per person, a little pricey, but well worth it considering everything is so cheap out there and for the experience). We did find the locals a little more friendly than in the hotel but there was nothing that ruined our experience. Excellent holiday!! Recommended

  • Liked — The pools and widespread nature of the hotel
  • Disliked — Staff not as friendly as they could be
  • Stayed July 2007, traveled with family
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
4 Thank sunworshipper_7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Coventry
2 reviews
Reviewed July 8, 2007

Ok well i was really worried before we arrived due to alot of the reviews not being good.

In our group was 8 of us 6 adults and two kids 4 and 6, we were quite suprised and ejoyed our two weeks holiday.

The only two let downs were the food as most of our group was fussy eaters, but it did get alot better the second week, and the other was the day trip as alot of people who were there the same time as us said not to go on them as they were a rip off.

But we paid £550.00 each for two week all in so what can you say you would pay at least £400.00 for self catered if you book a year before.

At then end of the day the hotel and facilities were very clean and there are 3 pools which are also very clean.

i would give the holiday 7/10

  • Liked — very clean
  • Disliked — The food - well the smell in the resturant
  • Stayed July 2007, traveled with family
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
Thank jkindred
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stamford, LINCOLNSHIRE
2 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed July 5, 2007

Great for the price we paid. Food OK - there's something for everyone. There is something slightly different everyday and if you don't like the change stick to basic pasta, meat, chips, bread & salad. The restaurant that you book into is Russian based. Nice if you like stews but not our cuppa tea in the middle of summer. The pools are very nice, great for a relaxing, round the pool all week holiday with the poolside bars. Rooms reasonable in 2nd building, sort of 70's/80's style - plain & simple. Could do with renovating but for the price of £275 All In each for the week, it was adequate. Do expect to be in the 2nd building & not the plush hotel the other side. You can go in that hotel where the bars are slightly more plush. Town great for shopping - sooo cheap & you can bartar further. Bowling, horse-riding & casino just down the road. I recommend the jeep trip through hotel as it is a great day out. Great for all ages.

Down sides are that there is NO entertainment so boring. We ended up catching little train into town every night - much livelier. Beach a good 15/20 minutes walk but very nice - better and busier if you walk a further 10 minutes up the beach. Small road runs through hotel, not very busy but IS a road to get to the main complex if in the 2nd building. Pictures of hotel do do the hotel a favour. All in all 3* cheap holiday. Good if your prepared to slightly venture every evening.

P.S. Expect weather to be the same as here - one day really hot and sunny (32C) and then cloudy all day next day (20C).

  • Liked — Food and Pools
  • Disliked — Lack of entertainment
  • Stayed July 2005, traveled with family
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
1 Thank barber01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Monmouth, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed July 3, 2007

We booked this holiday a week before, just as a cheap deal to get away after reading all the bad reviews i was concerned at what it was going to be like... When we arrived in Bourgas to get on the bus the rep said 3 hours transfer time, everyone was not happy but it only actually took just over 2 hours. Beware when we got to the hotel the porter took our suitcases to the rooms he couldnt wait to pick them up he then wanted a tip we had no change as this was 6.30 in the morning he was quite rude when we refused to give him one! The hotel itself was just a bit tired just needed repainting, the rooms were very clean and the maids were really nice. The food was great couldnt fault it no one had a upset stomach either so that was good. Breakfast was great, especially if you like a full english. I found the staff abit rude but as other people say i think maybe it was due to there lack of english. The pools were great there was always free sunbeds. There was lots of children there and they could be very loud in the mornings.Although you had to pay for air conditioning we didnt actually have it as there was no need as at night it would be quite breezy. This hotel is ideal for a cheap break, i would'nt go there again but is very good value for money as we only paid 300.00 pound each. Massive complex... Please do not pay to much attention to bad reveiws as in this case you get what you pay for. Overall we had a good time.

  • Liked — Swimming Pools
  • Disliked — Staff
  • Stayed June 2007, traveled with family
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
1 Thank Schmoo73
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about PrimaSol Ralitsa Superior Aquaclub

Property: PrimaSol Ralitsa Superior Aquaclub
Address: Albena Resort, Albena 9620, Bulgaria (Formerly Hotel Ralitsa)
Location: Bulgaria > Dobrich Province > Albena
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Spa Hotel in Albena
#1 On the Beach Hotel in Albena
#1 Luxury Hotel in Albena
#3 Best Value Hotel in Albena
Price Range (Based on Average Rates): $
Hotel Class:4 star — PrimaSol Ralitsa Superior Aquaclub 4*
Number of rooms: 285
Official Description (provided by the hotel):
PrimaSol Ralitsa Superior Aquaclub Hotel is situated in peaceful green surroundings 850 metres from the beach in Albena. In 2014 the hotel became part of the German chain 'Primasol'. It offers comfortable accommodation in 285 luxuriously modernized rooms and 15 villas, corresponding to the European standards for category 4 stars. The lobby bar, the restaurant, the foyer and the hallways are completely renovated. All guests staying at the hotel receive free entry and access to the water attractions of the adjacent aqua park Aqua Mania. The Hotel offers Ultra All-Inclusive services with beverages served 24 hours a day. The guests can enjoy 2 outdoor pools for adults and children and an indoor pool for free. At their disposal are a main buffet restaurant, Rai Beach Restaurant offering lunch, 2 a la carte restaurants, a snack bar, lobby bar, currency exchange, playgrounds, tennis courts, parking and more. Rich animation program is offered in the hotel six days per week. A fridge and a safety box can be rented at at additional charge. Free shuttle bus on every 30 minutes to Rai Beach Restaurant is available for the guests. 1 free umbrella and two sun beds per room on the beach are available for the guests. Free Wi-Fi at 1 Mbps is available in the hotel lobby and public areas. ... more   less 
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Also Known As:
Ralitsa Hotel Albena
Ralitsa Albena

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