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“Great family holiday.”
Review of Hotel Laguna Beach

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Hotel Laguna Beach
Ranked #6 of 31 Hotels in Albena
Bucharest, Romania
Level 6 Contributor
113 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 95 helpful votes
“Great family holiday.”
Reviewed August 25, 2013

We stay in Bulgarian hotels every year and this summer twice in Albena.After reading many bad reviews we decided to take a chance and advantage of the good price.I already had a few bad experiences including a few days of one holiday were I spent 3 days next to the toilet with diarhea.
We checked this hotel during our stay two weeks earlier and found that there are newly renovated rooms on higher levels (rooms from 309 -etc not facing the pools but facing the beach)We spoke to the manager to insure we will recieve a renovated room which she typed into our reservation..
We arrived with our 9 yr old boy by bus from Bucharest earlier than expected at 12 and waited till check-in time.I asked if there is water to drink -the answer was NO...so 1 minuite later I was at the managers office to get access to the bar with a coloured band on my hand bringing drinks and lunch
to my family and to a couple sitting near us.
The hotel is located on the beautiful beach , there are 2 pools for adults and kids,the room was new spacious and cleaned regularly with change of towels linens shampoo and soap.The food to our surpise was very good (it seems they learned something from the bad reviews).BUT -"THE BEST" was the animation team .For the first time in Bulgaria we had great fun - morning till late at night ,games, music shows and dancing both kids and adults.The animation team were especially friendly and loved children -heart warming attention to everyone.
We will certainly be back again next summer .

Room Tip: Insist on a renovated room facing the beach - not the pool ,and on a higher level.
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  • Stayed July 2013, traveled with family
    • Value
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Helpful?
4 Thank dave294458
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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158 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (5)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Russian first
  • Any
English first
Mount Prospect, Illinois
Level 3 Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed August 21, 2013

We vacationed in July, 2013. As previous comments mentioned - the place is worn-out and definitely needs major renovation, it does not rate 4 stars not even 2. In the hallways there are birds nests, bathrooms are in terrible shape, hair dryer did not work, tiles were broken and dirty. The sheets were not replaced, neither the towels - we had to call reception. Waiters kept breaking glasses in the pool area were all people were barefooted, broken glasses were everywhere. The food was bad, the drinks as well. The snack bar was always crowded - long lines and there was never enough food, The person working there at the time - SEVDALIN - discriminates people, we were denied food ( in the all inclusive) because of the foreigners - they are most important there; he told us that if they complain he will be in BIG trouble and if a Bulgarians do it it does not matter. We called the commission, which protects buyers rights and filed a complain, and if does not give any result the next step is ombudsman. My advise is if you want to have a nice vacation avoid this place, even the waiting staff in the restaurant shared with us that the management is fairly new and it has been terrible with many complains.

Room Tip: there are no good rooms in this place
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  • Stayed July 2013, traveled with friends
    • Value
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    • Service
Helpful?
1 Thank bgnataliya
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these Albena hotels

Sofia, Bulgaria
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed July 22, 2013

Me and my husband were at Hotel Laguna Beach for first time on July 2013. My overall impression is that this hotel is very worn-out and needs urgent renivation of all the hotel rooms. During my 5 day stay I accomodated two rooms because in first one WC water system didn't function. After two days waiting for reaction of my complinment, we were moved to a new room. This room was even worse than the first one. Balcony door couldn't be properly closed, bathroom faucets making noise, rust everywhere on metal accessories, the door frame was old and eaten by the weather. All this situation corruped our summer vacation. This hotel is presented as one of the best in the complex and have 4 stars and it is one of the most expesive by the way! This is not fair to the guests and I hope my complainment to be heard and hotel management to plan urgent actions! The worst during our stay in hotel Laguna Beach was the reaction of receptionists and the manager who were trying to hide the problems all the time and thinking that sorry is enough.
I terribly sorry for the beautiful Bulgarian seaside along the complext of Albena where the unfriendly hotel Laguna Beach is situated!

  • Stayed July 2013, traveled as a couple
    • Value
    • Location
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Helpful?
3 Thank Ekaterina N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Perth, Australia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed June 19, 2013

A wonderful place for a holiday, very friendly staff, very good service, wonderful food, clean rooms, best value for money. Such a nice location with nice beaches and well maintained parks. I'll go back with my family and will recommend it to friends.

  • Stayed June 2013, traveled with family
    • Value
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Helpful?
1 Thank Krassi R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level 4 Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed June 8, 2013 via mobile

The lawn mower is very noisy in 15 h! The food is good. Swim pool is super. The service is good. Location is good. The room is dirty. The pizza on the pool is very delicious. There are many restaurants near!

  • Stayed June 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Dilka76
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Eureka, California
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed May 8, 2013

Nice rooms , excellent food , friendly staff. The rooms were clean. Are cleaned daily, sheets and towels changed. Beautiful view from roof of the hotel. The Animation Team was very, very good! Mitko is the best!

  • Stayed May 2013, traveled with family
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Dima D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bucharest
Level 2 Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed May 7, 2013

I visited this hotel on 1 May this year.
The rooms aren't at all 4*, the rooms are really small, and you can't enter 2 people in bathrooms. The hotel is old, from communist times. The walls are slim and you hear the peoples in the other rooms.

The only good thing is that it is on the beach with nice views.
Also the food was good very good quality.

The very bad thing was the room service, they didn't clean the room 3 days. And when tried to clean they entered over us 4 times and made a lot of noise (we were sleeping).

  • Stayed May 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank civanescu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Laguna Beach

Property: Hotel Laguna Beach
Address: Albena 9620, Bulgaria
Location: Bulgaria > Dobrich Province > Albena
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
Ranked #6 of 31 Hotels in Albena
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hotel Laguna Beach 4*
Number of rooms: 190
Official Description (provided by the hotel):
Hotel Laguna Beach is located on the sea-coast, among beautiful shaped green areas, close to the center of Albena. Along with Laguna Mare and Laguna Garden Hotels, it builds a beautiful architectural complex. The seven story building of Laguna Beach and 168 units have a terrace architecture where most of the rooms have views of the sea. It offers All-Inclusive services. All guests accommodated for minimum 7 nights benefit from the Dine Around throughout the entire summer season. A sunshade and 2 lounge chairs on the beach are available per room. There are a large indoor and outdoor swimming pools and a children pool. The indoor pool and the Jacuzzi are heated during the colder months. Rich animation program in French is offered in the hotel six days per week. The lovers of diving sports can use the service in the diving school or rent equipment. Shops for souvenirs and drinks, snacks and beach goods are available for everyone. Free Wi-Fi at 1 Mbps is available in the hotel lobby and public areas. ... more   less 
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