We quickly realised that our visit at this run down hotel was going to be poor. No one greeted us or offered to take our luggage. All the shops on site had obviously realised that the hotel was going down the pan and sold up and left empty. The rooms seemed ok when we first got there but some of the windows had warped so couldn't be closed at all. The shower in the bathroom was old and broken and just sprayed everywhere. We didn't get any hot/warm water at all no matter what time of day. Even when we informed the reception nothing was done, even a simple thing like changing a light bulb was clearly too much to ask. We paid $200 a night and was expecting a service and stay to match that over priced rate. The lunch was a joke of fish and chips that took over an hour to get to our table with a restaurant that was serving just 4 tables. We had paid for full board and one minute they said we had a choice from the Al la carte menu then said we could only have fish and chips. The main dinner was terrible and I decided not to eat that night.
There were tiles missing on the bottom of pool, which left sharp edges to step on or a child to step on.
It just felt like they had done everything as cheap as possible and cut costs everywhere they could and charged as much as they could get away with!
Even after we complained nothing really changed and as soon as we voiced our concerns and dissatisfaction all the, so called manager could say was "No Discount as such". There was no apology in the least and he just informed us that the owner had left for the day and couldn't speak to him.
We've stayed in 2500 rps a night hotels which had better facilities, better service and better food than this place.
Oh, and they don't have wifi either. Literally, every expense they could have cut they have.
Do not stay here.
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- Also Known As:
- Kosgoda Beach Hotel Kosgoda