I travelled to Ranweli with my husband and toddler (18 months) to celebrate my birthday....since I had been there I thought what a better place, which is close by but still has the resort feel than Ranweli. Was I in for a shock! The front office staff were not courteous at all! They practically acted as if they were doing us a favour by letting us stay there....the restaurant staff were not at all friendly or helpful and could not even get our drinks order correctly (there were only two orders mind you!). As dinner was served outside and it was quite windy we requested table be set indoors and that too was done like it was a great encumbarance. When my husband inquired if we could have a cake as it was my birthday they flat out refused..and when he asked to speak to the F & B manager they said he was not in.
It is a lovely hotel, with good food...however the poor manners and lack of courtesy of the staff left a lot to be desired. The only upside was that our toddler had the time of his life on the beach and in the pool. Wouldnt bother going there again...what a shame the people could not be nicer! After all we were paying customers and deserved to be treated with courtesy.More