I spent 5 nights in 3 different hotels, this past week in North Dakota.
I am a Gold Priority Club Member and a Gold Hilton Member. The first 3 nights were at Homewood Suites and HIlton Garden Inn locations both with the Hilton Chain and they know how to handle business travelers with respect and appreciation. I spent my last 2 nights at this Holiday Inn Express location. I requested a quiet room. I called at 11:00 a.m. to remind them of a quiet room. I was told, they had put my on the bottom floor right next to the interstate....and YES you can absolutely hear the traffic zooming by! The poster who said you cannot must be like my husband who can sleep with a blow dryer pointed in his face....lol!
I asked Kimberly to please switch me. She hemmed and hawed and said she would see what she could do. I called at 1:00 or so, on my way out there. Kimberly told me that she found me a quiet room. I arrived to find out that I was on the opposite end of the hotel right next to the intersection of a busy side street and the front highway. I mentioned that this did not appear to be a quiet room but she insisted there was nothing else open. I wear 32 decibel ear plugs and could hear all the traffic...right away....semi trucks, roaring pick ups and the like.
I was so frustrated, I called my Priority Club line and the rep told me that she would call the hotel. I then received a call from Penny, at the front desk. She seemed a bit flustered that I had made the call to Priority Club and told me I could come down and get keys to other rooms that I could check out. WONDERFUL! I was so happy that someone ( Penny) was able to realize what I wanted and actually took time to meet a guest's needs...thanks Penny! I moved to a suitable room that worked just fine.
The room itself was standard. The bed was quite comfortable. I paid $105 per night for the room and this was higher than my other rates ( at hotels I immediately enjoyed) but there is not much to choose from in Jamestown. The location is RIGHT off the interstate.
I am not impressed with the inconsistency of the Priority Club treatment for it's members/ guests. It is sub standard to Hhonors and thus I would choose a Hampton Inn over a Holiday Inn Express most days....just based on the consistent service. The Holiday Inn locations that are in smaller towns do not understand that business travelers are road weary and not staying at hotels to give their kids a night in the heated pool. We live in hotels, for weeks and would like to be shown a bit of appreciation and/or consideration for our loyalty.
Thanks again PENNY for getting me what I needed...a quiet night's rest. Kimberly needs to take a class in customer service, in my opinion. Not sure what the other options are in Jamestown. This does seem to be the best choice as it is the newest hotel.
- Official Description (provided by the hotel):
- Come and enjoy our Holiday Inn Express of Jamestown, ND. We are located just three miles from the Historic Frontier Village and the World s Largest Buffalo. Your family can enjoy staying at our hotel in Jamestown, North Dakota, located at the intersection of I-94 (exit 258) and Hwy. 281 The location offers you easy access to numerous local attractions include The National Buffalo Museum and their three rare albino bison. Also tucked away inside the Frontier Village is the Louis L'Amour Writer's Shack. Jamestown also boasts 33 miles of paved and natural trails for hiking or biking. There s always something to do in Jamestown. Business travelers can appreciate the comfortable accommodations at our hotel. This Jamestown hotel offers close proximity to many local companies such as Goodrich, Cavendish, Cargill, Jamestown Hospital, and Jamestown College. In addition, our hotel provides meeting space for up to 25 people, as well as business services that include free high-speed, wireless Internet access. While you stay at our Jamestown, ND hotel, enjoy amenities that include a heated indoor pool and a large hot tub. You can start your day right with our complimentary hot breakfast bar and keep up your daily routine by using our on-site fitness center. At the end of the day there are few things better then relaxing back into one of our luxurious pillow top beds and flipping through the channels of our 37 flat screen TVs. ... more less
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- Also Known As:
- Holiday Inn Express Jamestown Hotel Jamestown
- Holiday Inn Jamestown
- Jamestown Holiday Inn