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Grand Forks Inn & Suites
Ranked #28 of 28 Hotels in Grand Forks
Reviewed April 8, 2012

We stayed at the Howard Johnson for the Elton John concert, and we had a good time.The Check-In was Ok, but the staff were very freindly people. When we got to our rooms, it had about a 42" flatscreen, 4 nice sized pillows on each bed, and Duvet Covers. We were facing the waterpark, but we heard no noise. At 6pm we went ate at thier resteraunt Azur before we went to the 7pm show , And it was great food.The next mornig we went to the breakfast, but their were to many people, so we decided to go to ihop.I would reccomend this place for others, and we are looking forward to staying at the Howard Johnson next time we are in the area.

  • Stayed: April 2012, traveled with family
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2  Thank Haily l
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
beichsteadt, General Manager at Grand Forks Inn & Suites, responded to this reviewResponded April 11, 2012

Thank you for taking the time to complete a review of our property! Although it's obvious that our hotel has lots of opportunity, I am pleased to tell you that we are under new managment and are making positive changes. Thank you for your feedback, as it will help us to be a better place to stay when you come back to visit!
Brendan Eichsteadt
General Manager

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642 - 648 of 657 reviews

Reviewed April 7, 2012

Although renovations appear to be happening, the place was dirty, old and not well maintained. The redeeming qualities? Free Internet, water park for the kids and I guess we weren't sleeping outside. I see several of the problems all relating back to lack of attention to detail. Even in the newly renovated restaurant where the breakfast is held, there was dust on the the ledges and just an overall feeling to dirty. Plus it's so dark in that area, who knows if it's clean? The hotel was really busy, packed full of Canadians looking for a bargain in the States. I guess this is what I get for a bargain. Should have known better...

  • Stayed: April 2012, traveled with family
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1  Thank jhasslen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
beichsteadt, General Manager at Grand Forks Inn & Suites, responded to this reviewResponded April 11, 2012

Thank you for your recent response! I am pleased that you liked our complimentary internet and waterpark! It is an honor to accommodate our international Canadian Neighbors during their Spring Vacation, and I am very sorry that your experience was less than satisfactory. This does not reflect the type of hotels that I manage; and as the new General Manager, I intend to resolve many of the concerns shared on TripAdvisor. Thank you for your feedback!
Brendan Eichsteadt
General Manager

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Reviewed April 5, 2012

Our room was one of the very few that was renovated. The room did smell musty however. Also, immediately when we walked in the hallway it smelled of smoke. When checking out, one of our party was told that although there are signs that state it is a nonsmoking hotel, they still let people smoke. WHAT???? The staff at the pathetic continental breakfast was very rude and abrasive. We probably will not be back. The one thing that was good was the price, but like they say you get what you pay for. Hope once renovated this will improve this property.

  • Stayed: March 2012, traveled with family
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1  Thank Tonya J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
beichsteadt, General Manager at Grand Forks Inn & Suites, responded to this reviewResponded April 11, 2012

Thank you for taking the time to post a review. I value your business and feedback. It is our privilege to be a part of your visit to Grand Forks and North Dakota! It's obvious we were not performing to our usual standards, and I will address your concerns about the room smell, smoke, and free continental breakfast with our entire staff so we may improve the quality of our services and amenities.
Brendan Eichsteadt
General Manager

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Reviewed March 29, 2012

After reading the previous reviews, I was hesitant of our stay at the Howard Johnson. However, I was pleasantly surprised upon arrival.

Yes, the outside needs a good update, our toilet didn't flush very well, but the room was clean, the staff accommodating, continental breakfast was decent - better than most. We very much enjoyed our stay, and would come again.

  • Stayed: March 2012, traveled with family
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2  Thank tinyjumper
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 27, 2012

My husband and I had a reservation with this hotel for Saturday, March 24th. All the hotels in town were booked and since I didn't want to drive all the way from Denver to find everything was booked. Not having seen the Howard Johnson's name for years I had a bit of trepidation making this reservation but I really had no other choice. Arrived in Grand Forks, found the hotel, it looked quite a bit run down but hey, it was rated as number 16 in the city so how bad could it be? Well, after finally finding a place to park we were met with a line out the door for check in. OK, Elton John was in town - the reason why all the hotel rooms were booked - so we were ready to be patient. The line didn't move for at least 20 minutes as there was one totally overwhelmed desk clerk. A woman appeared from nowhere and started to assist. She was actually a customer waiting to check in herself and since she worked for another property with the same owner as HOJO's she was able to get things rolling. But wait a minute - rooms were double booked, people who had been assigned a room and given their keys were walking into their rooms to find there was someone else with the same room assignment. Whoops!!!!!! Finally we got to our room (it was empty) and found everything we had read about the place was true. I don't think there was an elevator and the tiles in the stairwells were loose and missing. There was NO ventilation, floor to ceiling windows were sealed shut, the temperature was stifling, the windows were fogged and mold was growing on the windowsill. We had to grin and bear it along with all the other Elton fans. We decided if we ever end up in Grand Forks again we will book a room in Fargo, make the drive to Grand Forks and return to Fargo for our comfort. This place is seriously run down and felt dirty and unhealthy, DO NOT stay here!!!! Stay out of town (or at a better property in town) and be comfortable.

Room Tip: Do yourself a favor and do not stay here!
  • Stayed: March 2012, traveled as a couple
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2  Thank Valentirosa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
beichsteadt, General Manager at Grand Forks Inn & Suites, responded to this reviewResponded April 11, 2012

Thank you for participating in this review. On behalf of our entire staff, please accept my apologies for the concerns you shared about your entire experience. There are no words and no excuses for the lack of service you experienced. I can assure you that, as we continue to make drastic improvements to our property condition & cleanliness, this type of circumstance will never happen again. Thank you for letting us know, and look forward to an opportunity to show you how great we can be!
Brendan Eichsteadt
General Manager

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Reviewed March 16, 2012

What was wrong, a better question would be... what was right?

Dirty facility, new staff (completely overwhelmed...way under-staffed), old rooms, smokey smell, missing laminate on bathroom counter, kids learned of rash from pool water.

Doors don't latch and lock, bathroom doors don't shut, toilets run...

The morning breakfast staff was SO rude and thrilled to exlain at 9:32 that breakfast was over at 9:30. No offer to take a piece of fruit, just blatant rude behavior.

Do anything to skip this place!!

  • Stayed: March 2012, traveled with family
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2  Thank HockeyFam38400
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
beichsteadt, General Manager at Grand Forks Inn & Suites, responded to this reviewResponded April 11, 2012

Thank you for providing this valuable feedback about our property. As the new General Manager, it will be from comments like yours that enables me to improve the quality of our services and amenities. I truly value your business and hope you will give us the opportunity to WOW you with a very positive experience when your travels bring you back to Grand Forks.
Brendan Eichsteadt
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 6, 2012

This hotel may be a little old but it was clean and they have been upgrading some of the areas. It was a great place to stay with children, the pool has a water slide and a play structure, and the hotel offers a really good continental breakfast. Lots of tables around the pool to sit if you're not in the water with the kids.

Room Tip: The rooms on the second floor were quiet.
  • Stayed: February 2012, traveled with family
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2  Thank melinahe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Grand Forks Inn & Suites

Address: 1210 N 43rd St, Grand Forks, ND 58203-1932
Location: United States > North Dakota > Grand Forks
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #28 of 28 Hotels in Grand Forks
Price Range: $66 - $88 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Grand Forks Inn & Suites 3*
Number of rooms: 149
Official Description (provided by the hotel):
The Grand Forks Howard Johnson is your destination! Whether it's a weekend or a weekday we are a great getaway! Located just off I-29 and Hwy 2, the Howard Johnson features an indoor water park with a kiddie pool area as well as a 110' slide, complimentary hot continental breakfast, complimentary Wi-Fi, a fitness center, game room, complimentary toiletries, complimentary single cup coffee makers in each room, and a bar/lounge area. We also have meeting rooms and ballrooms for all your special occasions. ... more   less 
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Also Known As:
Howard Johnson Hotel Grand Forks
Clarion Grand Forks
Clarion Hotel Grand Forks
Holiday Inn Grand Forks
Grand Forks Holiday Inn

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