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“Very Disappointed!!”

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Canad Inns Destination Center Grand Forks
Ranked #22 of 28 Hotels in Grand Forks
Winnipeg, Canada
Level Contributor
36 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
“Very Disappointed!!”
3 of 5 bubbles Reviewed June 24, 2014

Haven't stayed here for a few years with all the new hotels in the area. We were taking our grand daughter with us this time and decided to stay here for the waterslides. The rooms are starting to get quite dated. Our room was just ok...beds are just ok...horrible pillows, pullout sofa is terrible...needs new bedding and mattress, amenities are very basic, air conditioner runs constantly and is extremely loud. No dvd player in the room considering they cater to families. Breakfast at Altos cost us 42.00 and it was disgusting. Hotels offering breakfast included have way better food than this. They need some serious upgrades if they want to compete with all the new hotels popping up. I won't stay here again.

  • Stayed June 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Maggie C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kevin R, General Manager at Canad Inns Destination Center Grand Forks, responded to this review, June 25, 2014
I hope your grand daughter enjoyed her time in the waterpark. I am disappointed we let you down in regard to your other points. Thank you for the 3 star review despite the obvious short comings you perceived. We are doing our best to upgrade across the property but with a property this size, it does take time. I hope you change your mind and give us a future opportunity to serve you.
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369 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (71)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • Any
English first
Winnipeg, Canada
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed June 22, 2014

We stayed at Canadinns because our planned camping vacation was rained out. We had a blast. The kids loved the watermark and the King 1 bedroom suite was perfect when you have little ones and want to stay up yourself to have some adult time.
Only negative was service. Staff seemed disinterested at the front desk and handed me my room keys with no explanation of how to get to my room, how to get my watermark passes (bought a package) or anything else about the hotel.
Garbanzo's staff were helpful and friendly and offered to bring our pizza (a great deal for 11.99 for a large pizza) up to our room. Easy and convenient to charge items like drinks to our room without carrying cash to the water park. We have a 3 and 6 year old. Our room included 4 passes (one of which I thought would be wasted since our 3 year old is free). It worked out great-for $10 more we ended up with 2 days of passes-first day son and dad got a pass, and day 2 we used the other three passes (paid for one) for all of us.
Breakfast not included but I can see why considering other things they have to offer.
I rated the cleanliness poor as the cleaner didn't get to our room until 2:30 and she didn't do much-didn't clean up pizza box etc.. Breakfast was poor as there wasn't one included (not really poor, just can't comment).

  • Stayed June 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank basilkato
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kevin R, General Manager at Canad Inns Destination Center Grand Forks, responded to this review, June 25, 2014
Thanks very much for your kind words about our property. Your housekeeping concerns have been received by the appropriate manager. I specifically spoke to the front desk manager about the importance of giving a friendly and detailed welcome to each and every guest. I am glad your overall experience was good and I hope next time we can earn that extra point on your review.
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Winnipeg, Canada
Level Contributor
100 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 100 helpful votes
4 of 5 bubbles Reviewed May 21, 2014

Just returned from a quick overnighter at the CanadInn Grand Forks. We purchased the Summer special for $119 + taxes including room, 4 waterpark passes, large pizza & pitcher of pop. The rates even included the kids theme rooms.

We stayed in the princess themed room #204. The room comes with a queen size bed & 2 sets of bunk beds in a seperate painted theme room. The kids room has a small 20" TV with a video game console but no video games - maybe you can rent them no sure - other wise it would be of no use unless you brought your own. The TV cannot be viewed by the kids in the lower bunk due to the angle of the LCD so if they are watching cartoons or a tv show, they have to on the top bunk. Otherwise the room is decorated nicely and the kids will love it feeling special in their own room.

If I had anything negative to say about the location of the room is that it is close to the elevator and right across from the vending machines which could be noisy depending on how busy either of them are however with the kids being closed in by walls and the queen bed on the furthest side away from the hallway door you should be fine unless you are an extremely light sleeper.

The room was clean but felt very cramped with the extra enclosed kids bedroom area. Our window over looked the inside of the hotel so we also found the room very dark. The queen bed was comfy with an assortment of pillows. The bunk beds had an average mattress on them which was ok for kids but not so much for adults.

The water park is fantastic as always and being able to visit during the week was an added bonus, there were proabaly only a dozen people using the park last night. The downside is it doesn't open until 4 & closes at 9 so depending on what you do, you may need to manage your time. We spent some time at the water park, went to the room & had dinner & a rest and went back down only to find out we only had an hour left. My fault for not checking the time but what hotel pool closes at 9pm - especially one that normally charges hotel guests $12 per person for using the pool. The pool & hot tub also close down at 9 - much too early. I will say however that the staff are fantastic at the waterpark. They do a great job of controlling chaos and making sure everyone is safe & following the rules. They are trained well & it shows. They are professional in every aspect and as a parent of a young child I appreciate that they keep the area safe for my little one.

We had a pizza from Garbonzos which was included. I wasn't expected much but it was really quite good. My only issue is that you can only order one topping; cheese, pepperoni or sausage. So I asked if I could pay for toppings - sure $1.50 each. No problem - so the problem now comes where I order a half & half pizza...all mushroom, bacon & pineapple on one side, green pepper & tomato on the other side - they charge me $1.50 for every topping. So I said, if I had the bacon on the whole pizza you would charge me $1.50 but since I only want it on half you are still charging me $1.50 plus another $1.50 for the topping on the other side - yes they say. Ok then...so my free pizza cost me over $8.00...not such a great deal after all.

All in all a great overnight trip at a great price. The deadline for booking the special is over but watch out for it next spring - well worth it!

  • Stayed May 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Emmapawprints
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kevin R, General Manager at Canad Inns Destination Center Grand Forks, responded to this review, June 25, 2014
We are glad you enjoyed your visit to our property and saw a value in our promotion. We will continue to offer these types of promotions and do all we can to improve the amenities of the hotel. We have plans in place to make noticeable changes to many areas of the hotel so that we live up to our destination center concept.
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Manitoba, Canada
Level Contributor
12 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 bubbles Reviewed May 19, 2014

The rating given for the Grand Forks Canad Inn really depends on whether you are a kid or parent and what price you can get a room for. We have stayed here probably 4 time in the last few years.

The water park is fantastic. My kids always ask to go back there. There are area where smaller children can play and the dry exit water slides are very safe for young kids. All the kids love the bucket dumping water and the tube slide is great as well. It is very loud in there but the temperature is very comfortable. The lifeguards are also very good.You do pay extra for the water park, although less as a hotel quest or you can just use the hot tub and pool as a guest for free but the kids will not thank you for that!

The rooms are nice and the beds are comfortable. You get a fridge and microwave which you do not always get in a hotel with restaurants. Service is ok. You wait too long for the elevators and the often advertised a breakfast special that is seemingly forever in blackout days. (I think now it may just be a buffet) Breakfast is not included with a room.

The rates for this hotel are quite expensive usually. If you keep looking a find a real deal then I think this property offers great value especially for the kids, but otherwise I would not pay the full rate. It has lots of options, restaurants, arcade, pizza... is attached to Alerus and has nice comfortable rooms.

  • Stayed April 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank GrantDuke
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kevin R, General Manager at Canad Inns Destination Center Grand Forks, responded to this review, June 24, 2014
Thanks for the positive words about our property. We are always trying to improve our service levels and offer as much value as possible. We hope you find another opportunity to come see us again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Winnipeg, Canada
Level Contributor
20 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 bubbles Reviewed May 13, 2014

We stayed at the Canad Inns Destination Centre Grand Forks for my daughter's birthday and the kids had a great time!!The kids(between the ages of 7-12) really enjoyed the lazy river and tubing the water slide that is like a big bowl in which you go round and round(toilet bowl) before being discharged at the bottom.
The rooms were clean and accomodated very well( two king rooms, 7 people). The rooms have flat screens with HDMI hookups in the back which allowed for movies for the kids.
Location was great as everything in Grand Forks is only 10 minutes away max. Room pricing was fair as well. I would deffinitely recommend this hotel as it does offer alot for the kids with the water park. I think it is suited better for the younger age between 2-15 with what it offers.

  • Stayed May 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank bmatyja
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kevin R, General Manager at Canad Inns Destination Center Grand Forks, responded to this review, June 24, 2014
Thanks very much for the kid words. We especially enjoy hearing positive reviews from folks travelling with children. We try to be a family friendly destination where kids can have a ball. We are very pleased your daughter and friends had a great time. Please come back and see us again
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Winnipeg
Level Contributor
32 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
4 of 5 bubbles Reviewed May 13, 2014

My husband and I stayed in the Egyptian theme room for our 1 year anniversary for 1 night. It's a spacious room with a comfy king bed, and a HUGE Jacuzzi.
We loved the waterpark and the restaurants aren't bad at all. The pub has Canadian beers on tap as well which was great for us. The location isn't too bad, we got turned around once or twice, but found our way to I-Hop & the mall.
The value of the theme room was great compared to most theme rooms in bigger cities.
The pizza isn't great - but it was included in the package we got, as well as wristbands for the water park. We paid about $170 USD for our package and were happy with the value.
The staff at the front desk was extremely helpful & supremely friendly! (very Canadian of them - ha!)

Room Tip: Splurge for a theme room! Great Jacuzzi & spacious!
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  • Stayed July 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank TravelinJai
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kevin R, General Manager at Canad Inns Destination Center Grand Forks, responded to this review, June 24, 2014
Thank you so much for your kind words about our property. We are always looking for ways to provide value and a positive guest experience. We hope you come back and see us soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Winnipeg, Canada
Level Contributor
16 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 bubbles Reviewed May 5, 2014

I was expecting to have fun, but we had a total blast!! The lazy river was my daughter's favorite. She, and we, loved all the waterslides. The tube water slide for two people was awesome!! She never wanted to leave!

We also ordered food around the waterslides to munch on, and you can order beer as well, which was nice for us parents.

The pizza place was also inexpensive and delicious! You don't really have to leave this hotel for anything if you didn't want too.

The only thing that was a bit difficult was the one night we were there on a weekend. It is EXTREMELY loud inside the water park. they could really use some type of insulation to cut back on sound. When the park is packed, kids are (obviously) loud, but they also play very loud music. I would say if you have a child that has an issue with loud sounds, do not take them here on a weekend. We did one night weekend, and one night Sunday night. The Sunday was perfect and no issues with sound. It was cut back to about a 1/4 of the people from Saturday night.

  • Stayed March 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Vacay0112
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kevin R, General Manager at Canad Inns Destination Center Grand Forks, responded to this review, June 13, 2014
Thanks very much for the kind words. It means so much to our staff that you took the time to provide your positive feedback. Please come back and see us again
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Additional Information about Canad Inns Destination Center Grand Forks

Property: Canad Inns Destination Center Grand Forks
Address: 1000 S 42nd St, Conneted to the Alerus Center, Grand Forks, ND 58201-3927
Location: United States > North Dakota > Grand Forks
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #22 of 28 Hotels in Grand Forks
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Canad Inns Destination Center Grand Forks 3.5*
Number of rooms: 201
Official Description (provided by the hotel):
201 superior guest rooms, including Deluxe Queen Rooms, King Leisure Rooms, Kids Theme Rooms, Jacuzzi Theme Suites, Business Suites, Penthouse King Rooms & Suites, and our Penthouse on Main (1st floor level) business suites. We offer you three diverse restaurants, a two-level gaming lounge and inside access to the Alerus Center. Plus for the "children in all of us" our 40,000 square foot Splasher's of the South Seas Indoor Waterpark and Garbonzo's Pizza and Arcade. ... more   less 
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Also Known As:
Canad Inns Destination Center Grand Forks Hotel Grand Forks
Canad Hotel Grand Forks
Canad Hotel Destination Center

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