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“Clean, quiet, child-friendly hotel” 4 of 5 bubbles
Review of Canad Inns Destination Center Grand Forks

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Canad Inns Destination Center Grand Forks
Ranked #21 of 28 Hotels in Grand Forks
Winnipeg, Canada
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Clean, quiet, child-friendly hotel”
4 of 5 bubbles Reviewed October 22, 2013

We stayed at this hotel with our 1 year old daughter and we had a great time. We like that the restaurant (Aaltos) is attached so we could easily dine there with our baby. She also had a great time in the kiddie pool, we went to that once a day.
Our only negative experience was the Aaltos was understaffed the night we went for dinner. There was only 1 girl on and she had to be the hostess, serve the food at the buffet, as well as waitress the tables. So the poor girl was running around like crazy trying to keep up and we had really long waits for everything.
We plan to stay there again.

  • Stayed August 2013, traveled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Review collected in partnership with this hotel

Helpful?
Thank nmilaire
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kevin R, Director of Sales at Canad Inns Destination Center Grand Forks, responded to this review, October 24, 2013
Thank you for your positive review of our property. We are trying to provide all our staff with adequate assistance across the hotel. It can be challenging in our market but we are implementing solutions to this dilemma. We hope when you return, you see the difference and receive the finest if service in all areas of the property.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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362 reviews from our community

Traveler rating
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See reviews for
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (70)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • Any
English first
Winnipeg, Canada
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed October 20, 2013

Hotel is great, it's new, clean, water slides amazing. Kids had a great time. Customer service lacking. If hotels could just realize how important this is to guests. I made a complaint and of course no call back and no one cares. Sad for such a promising hotel. I won't be back.

Also altos restaurant food horrible and service below average. Saw a manager give her employee heck and complain about a table right besides us. Something I dont want to hear

  • Stayed September 2013, traveled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
Thank Marie J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kevin R, Director of Sales at Canad Inns Destination Center Grand Forks, responded to this review, October 24, 2013
Thank you for your review of our property. We strive to offer the finest in accommodations, food and beverage, and entertainment. To be successful in that concept, customer service and professionalism needs to be at its highest. We apologize if during your stay you feel that we did not meet that requirement. We strive to improve in all areas and your feedback is valued. We hope you decided to return.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Winnipeg, Canada
Level Contributor
189 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 91 helpful votes
4 of 5 bubbles Reviewed October 17, 2013

Every summer, my granddaughter and I take a two day road trip from Winnipeg to Grand Forks. Our main purpose is shopping, but we also get our nails done, eat breakfast at IHOP, and enjoy the slides and pools at CanadInn. She LOVES the slides, I just keep to the pools and hot tub. It's fun! We get a double room with two big beds. She feels like we're living in luxury. The luxury for me is spending my time with her. This hotel is totally convenient to all the stores we love: Kohls, Target, Bed Bath & Home, and the mall (for Penney's). IHOP is also close, as are lots of other restaurants. The food at the hotel is not that great, but there are choices for families with bunches of children. Also, I find the pool are VERY loud and saturated with chlorine, which, I suppose, is better than worrying about cleanliness. But my eyes do sting and my skin does smell after not too long a time in the water. However, we still return to the same place and will do so again next summer (it will be our 4th time). The staff there is very nice and accommodating. They got us a room even when there were none available on line. And last year we didn't use two of the bracelets that let you onto the water slides. They told us to save them until this year and they would still be good. They were! The most amazing part of that is that we found them after a whole year! As long as I make this road trip with my granddaughter, this is the place we'll stay!

  • Stayed August 2013, traveled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Pamehla
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kevin R, Director of Sales at Canad Inns Destination Center Grand Forks, responded to this review, October 24, 2013
Your review is so delightful to read on so many levels. We are so fortunate that our property can be a part of such a wonderful memory for you and your granddaughter. Reviews like yours are the reason so many people at our property love coming to work everyday.
Please let us know in advance if you plan on returning. Our family would love to make sure we serve your family again in the best possible manner.
Once again, Thank You very much for being our guest!!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Winnipeg
Level Contributor
225 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 158 helpful votes
3 of 5 bubbles Reviewed October 15, 2013

It had been a while since we stayed at this hotel and not much has changed. The rooms are decent and the water park is fun but there is a real lack of staff. When we were getting ready for bed, we noticed that there was something crusty stuck to the comforter. A call to the front desk brought housekeeping to change out the entire bedding. They were friendly and fast. This hotel sees a lot of traffic and was booked up for the Canadian thanksgiving weekend. As such, the rooms are getting a little beat up and could use a good cleaning and there were generous black stains on the carpet. The front desk was constantly lined up as the 2-3 employees were dealing with questions or phone calls. The restaurant (Altos) appeared to only have one serving staff while the other was prepping the buffet area. There was a sign saying that it was a 10 minute wait for breakfast but there were very few people in the restaurant at that time. This also seemed to be a complaint of another patron who told the Asst Manager that there was only one server the night before in the Tavern and they had a large party. Be prepared to wait quite a while for the elevator. If you walk down the main hallway by the sports bar, there is another elevator there which will be a lot faster to get to your room. If you have young children, then the water park is a fun time. The rates are quite high for this hotel but you pay for the convenience of the waterpark. You could always stay at another hotel and just pay to use the waterpark if that is what you are interested in.

  • Stayed October 2013, traveled with family
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
Thank Luckyduck2012
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kevin R, Director of Sales at Canad Inns Destination Center Grand Forks, responded to this review, October 24, 2013
Thanks very much for your review of our property. We have been working hard to keep our hotel up to the very high standards we set for ourselves. We have been repainting, deep cleaning, and doing everything we can to make our very busy property the finest in accommodations in our region. We greatly appreciate you letting us know during your stay of the housekeeping issue so we could immediately correct it. We hope to have you back again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Winnipeg, Canada
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed October 9, 2013

Our family stayed for one night, our 3 yr old really enjoyed the pool (Would be nice if it was open a little later) But we had lots of fun, stayed in a theme room, which was VERY nice with kids for the bunk beds! Will be back!

Stayed April 2013, traveled with family
Helpful?
Thank Shawna W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kevin R, Director of Sales at Canad Inns Destination Center Grand Forks, responded to this review, October 24, 2013
Hi Shawna,

Thanks very much for your positive review of our property. Please let me know when you plan to return so we can make sure to provide another positive experience. Please feel free to email us at cidcgfsales@canadinns.com.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Golden, Colorado
Level Contributor
169 reviews
57 hotel reviews
common_n_hotel_reviews_1bd8 97 helpful votes
4 of 5 bubbles Reviewed September 23, 2013

Attended an industry trade show at the Alerus Center and naturally opted for the Canad Inn. I noted some negative reviews here before I arrived, so there was a little trepidation that proved to be unfounded, at least for me. The reception staff was friendly and efficient, the room was sizable and modern with the usual amenities. While not outstanding in any way...at under $100 per night I beleive it is an exceptional value.

The breakfast buffet was confusing as some of the area was blocked off for no apparent reason and the food was unremarkable. Service was good, though somewhat harried as they were "slammed" when I showed up. Check out was fast and crisp. If convenience to the Alerus Center is paramount, this is the place. At under $100/night I will happily return.

  • Stayed September 2013, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank anasoll
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kevin R, Director of Sales at Canad Inns Destination Center Grand Forks, responded to this review, September 26, 2013
Thank you for your positive review of our property. We enjoyed having your conference in Grand Forks and hope to see you again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
3 of 5 bubbles Reviewed September 12, 2013

The rooms are average typical rooms. The bathroom had pink mildew by the tub and several patches in the shower wall. The food in the cafe was over priced and terrible. Don't expect hashbrowns with breakfast or good food off the menu. The front desk was friendly.

  • Stayed September 2013
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank superred1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kevin R, Director of Sales at Canad Inns Destination Center Grand Forks, responded to this review, September 26, 2013
Thank you for your positive comments regarding our friendly front desk staff. Your review of the restaurant concerns us. We attempt to offer the finest in all areas of our property including food and beverage. We apologize that on this visit one of our venues did not measure up. We will work to improve for your next visit.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Canad Inns Destination Center Grand Forks

Property: Canad Inns Destination Center Grand Forks
Address: 1000 S 42nd St, Conneted to the Alerus Center, Grand Forks, ND 58201-3927
Location: United States > North Dakota > Grand Forks
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #21 of 28 Hotels in Grand Forks
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Canad Inns Destination Center Grand Forks 3.5*
Number of rooms: 201
Official Description (provided by the hotel):
201 superior guest rooms, including Deluxe Queen Rooms, King Leisure Rooms, Kids Theme Rooms, Jacuzzi Theme Suites, Business Suites, Penthouse King Rooms & Suites, and our Penthouse on Main (1st floor level) business suites. We offer you three diverse restaurants, a two-level gaming lounge and inside access to the Alerus Center. Plus for the "children in all of us" our 40,000 square foot Splasher's of the South Seas Indoor Waterpark and Garbonzo's Pizza and Arcade. ... more   less 
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Also Known As:
Canad Inns Destination Center Grand Forks Hotel Grand Forks
Canad Hotel Grand Forks
Canad Hotel Destination Center

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