Stayed for a mini-vacation with the family on Feb.11-13. The kids wanted to stay at a "waterpark" hotel. We've done this excursion before when the hotel was newer almost 3 years ago.
Considering the time that has past from our first visit and the aquitic activity that needs to be dealt with the hotel is in very good condition. As a reference, we stayed at the Waterpark of America Hotel in Minnesota when it first opened and it was great! During our next visit a few years later, there was a noticeable degree of deteriation or lack of maintenance in the rooms (matted musty carpet, broken furniture, peeling funishes). At the Canad Inns the rooms, lobby and corridors were clean and well maintained. The beds and linens were clean and comfortable. Hat's off to the houskeeping staff.
Our only comments are regarding the amenities. During our first night, we went down for dinner at Altos for dinner. It was about 2 hours before closing and it appeared they only had one person tending to the dining room. The person was seating patrons, taking orders, serving and we actually saw them leave with a tray to make a room delivery. This person did a great job considering what he had to deal with. Service was a little slow but it wasn't the server's fault. That's just too much work for one person to handle. During breakfast the next day it was a similar story. Same person taking on multiple duties and not enough service staff to assist. I commend the personnel has he did a great job and advise management to staff the restaurant better (more staff). On the food quality side of things, I had a hot roast beef sandwich which was slightly on the salty side but ok while my wife had a burger that oddly had no flavor. The kids had the standards chicken fingers which was fine as well.
The focus of the trip was for the kids to play at the "waterpark". Staff there was excellent as my daughter slipped an bumped her head and the lifeguard promptly fetched some ice. The issue with the waterpark is again directed toward management. The waterpark is open to the public so anyone who pays admission is allowed in. What this means is in the winter people are wearing their outdoor shoes into the pool area. We say many instances where people just piled their winter coats, and shoes on/under a chair because they are too cheap to rent a locker (or there are none available). I recall heading into the hot tub with my daughters and they said "hey there's sand at the bottom of the hot tub". Just so you know there is no beach at this water park so the sand was coming in from outside from peoples boots.
We noticed that they were serving food in the pool area and we don't like what that could mean in regards to spills, crumbs etc.
The Lifeguards or management need to regulate the kids more. Children should not be in the hot tub unattended but yet whe we were there it looked more like a wading pool that a nice relaxation space. There were also some very excited kids using the bodyslides which are unsupervised. So dispite ocassionally watching kids cut my small children in line to use the slides, their actions were pretty dangerous as the wouldn't allow enough time before sliding resuliting in some collisions at the end of teh slide as well as seeing kids running down the first portion of the slide for more speed. Call me a worry wart but conduct like this should not be tolerated at a waterpark. While it would be awesome if parents could slap some sense into their kids it's obvious some parents don't care and allow their kids to run wild so it would be great if waterpark management could tighten monitoring and enforcement a little.
My last pet peeve would be the use of the term "waterpark" itself. There should be a rule stating you must have these features or this much space to be considered a "waterpark". Canad Inns has one major slide requiring inflatable tubes. There are 2 body sides which are located on teh playstructure with the tipping bucket. They've got a pool, a hot tub and a small lazy river. Then there is the kiddie area with a small slide, see saw and "merry go round" looking thing that resembles a jolly jumper. While this is an awesome hotel pool, I am reluctant to call it a "waterpark". The features and area seems inaduquate to give it a park designation. By comparison, the Waterpark of America has slides off of the tipping bucket playstructure but these are considered the calm slides for kids. WPOA has innertube slides, bodyslides and family raft for more thrilling sliding. They also have a surf simulator, a modest wave pool and longer lazy river. Canad Inns charges the public $16 admission and hotel guests $10. You would think that for the cost of a nights stay they would just let the guests use the waterpark for free.
Comfortable, clean and well maintained rooms. Excellent staff. Waterpark fun for children and tweens.
Waterpark small and needs better enforement of rules. Can get uncomfortably crowded at times.
Restaurant (Altos) average food. Needs more late night and early morning staff.
- Official Description (provided by the hotel):
- 201 superior guest rooms, including Deluxe Queen Rooms, King Leisure Rooms, Kids Theme Rooms, Jacuzzi Theme Suites, Business Suites, Penthouse King Rooms & Suites, and our Penthouse on Main (1st floor level) business suites. We offer you three diverse restaurants, a two-level gaming lounge and inside access to the Alerus Center. Plus for the "children in all of us" our 40,000 square foot Splasher's of the South Seas Indoor Waterpark and Garbonzo's Pizza and Arcade. ... more less
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- Also Known As:
- Canad Inns Destination Center Grand Forks Hotel Grand Forks
- Canad Hotel Grand Forks
- Canad Hotel Destination Center