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“Terrible bedding”
Review of Rodeway Inn

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Rodeway Inn
Ranked #17 of 28 Hotels in Grand Forks
Winnipeg, Manitoba
1 review
“Terrible bedding”
Reviewed May 3, 2014

The pillows were like tiny wafers. The mattress pad and fitted sheet did not stay on the mattress at all which led to very restless sleeping. It was like sleeping on a very lumpy bed-very uncomfortable

  • Stayed April 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Easytobook.com

Helpful?
Thank Lillian N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rylie S, Guest Relations Manager at Rodeway Inn, responded to this review, May 20, 2014
Dear Lillian N,

Thank you so much for taking the time to review our property. We strive to offer the best at a price that won't break the bank. We really appreciate your feedback and I have addressed housekeeping on some of the concerns you have shared and assure you we've put in place procedures to insure no repeats of this kind. If you would email us at roadkinginn@live.com we'd love to hear more about your experience so that we can have the opportunity to make it up to you. Looking forward to hearing from you.

Warm regards,
Roadking Inn-Colombia Mall
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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166 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (48)
Date | Rating
  • English first
  • Any
English first
winnipeg
Level 2 Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed April 17, 2014

Five of us who stayed at the Inn had to compliment the friendly staff mainly Adrienne on the front desk. She is friendly, efficient and helpful. We all enjoyed the complimentary breakfast and appreciated the care that goes into the management of this well-run facility. We find the value for cost excellent and have always enjoyed the location near to shopping, restaurants and attractions.
Jack and Jan King
Winnipeg

Room Tip: Lower level rooms are a must for those with mobility issues.
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  • Stayed April 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank jack k
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rylie S, Guest Relations Manager at Rodeway Inn, responded to this review, April 18, 2014
Jack and Jan King,

Thank you so much your kind words! All of our staff will be delighted to hear you enjoyed your stay, including Adrienne. All of our staff is required to undergo and complete our GOLD standard hospitality training and we are certainly glad it shows. Did you get to relax under a palm tree in our tropical indoor courtyard or relax in one of our three hot tubs? We take pride in offering more for less and hope that you will be back soon to see us! Next time ask about our 11th Night Free Program!

Spring smiles,
Roadking Inn - Colombia Mall
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level 2 Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed April 15, 2014 via mobile

If you're on a budget and looking for an inexpensive but family friendly hotel near Columbia mall this place fits the bill. Clean and comfy rooms.Large, well maintained pool and hot tubs. Breakfast was nothing special, but was complimentary which is always great. Staff was friendly too. Would stay here again.

Stayed April 2014
Helpful?
Thank Realtorwinnipeg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rylie S, Guest Relations Manager at Rodeway Inn, responded to this review, April 16, 2014
Dear Realtorwinnipeg,

Thank you so much for your kind words! We strive to be the friendliest hotel at a great price. We are glad you were able to take advantage of our hot continental breakfast and location. We are in walking distance to the Colombia Mall and many restaurants. Are you apart of our 11th Night Free punch card? We'd love to get you started on one next time you stay. Thanks again and we'll see you next time!

Warm regards,
Roadking Inn- Colombia Mall
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Crookston, Minnesota
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed March 24, 2014

Staff was very nice. Pool area and courtyard is huge. The rooms were spacious enough for my group of 4. Staff was very accomodating to our needs. There were several complaints about noise but what do you expect with a full house on a hockey weekend? I personally felt bad for the overnight girl because people were actually trying to threaten her! But overall she handled herself and her ground fairly well. Won't hesitate to book again!

  • Stayed March 2014
    • Cleanliness
Helpful?
1 Thank AdmiseEugene
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rylie S, Guest Relations Manager at Rodeway Inn, responded to this review, April 15, 2014
Dear AdmiseEugene,

Thank you so much for taking the time to send us your genuine thoughts regarding our property. We are so happy to hear you enjoyed your stay and I will let the staff know of a job well done. All of our staff are required to under go and completed our Gold Standard training are delighted it shows! Did you get an opportunity to relax in one of our three hot tubs or take a dip in one of our two pools? Many enjoy a relaxing conversation under our indoor palm trees. We hope to get another opportunity to serve you. Ask our front desk about our 11th Night Free program. We love rewarding our loyal returning guests.

Warmest regards,
Roadking Inn - Colombia Mall
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
St. Francois Xavier
1 review
Reviewed March 22, 2014

The pool area and court yard are very nice, especially if you have a larger group of people. Just make sure you never book a room on a weekend when they have hockey tournament groups booked. Yes, it makes sense that a large group will take priority over individuals who are staying in the hotel, however it is absolutely pathetic that a large group would be permitted to party till 2am, totally out of control, in the breakfast area of the hotel. The front desk staff received numerous complaints from other guests about the noise, but staff
did not care, and could not guarantee there wouldn't be a repeat on the second night of our stay.
I felt sorry for the young lady working in the morning at the front desk, she fielded a lot of complaints and did a lot of apologizing for the night shift staff.
The hotel location is great, pool area is nice, rooms are adequate, however I've received way better service at a number of hotels nearby. I definitely won't stay at the Road King again.

  • Stayed March 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sfx569
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rylie S, Guest Relations Manager at Rodeway Inn, responded to this review, March 29, 2014
Dear Sfx569,
Thank you so much for taking the time to send us your feedback. We use each and every guest comment to raise the bar on a continual basis. We are delighted to hear that you enjoyed our spacious courtyard and pool area! Many love to swim in one of two pools or relax under a palm tree in one of our three hot tubs.
All of our guests are our number one priority, whether you are staying with a group or as an individual or family, our goal is always to exceed expectations. Each of our employees is required to undergo and complete our Gold Standard training to insure that everyone leaves impressed.
If you'd like to reach out to us regarding your stay at Roadkinginn@live.com, we'd love to discuss your stay in more detail. We understand just how important service with a smile and a great night's rest is when you are on the road and are committed to make this up to you.
Sincerely,
Roadking Inn-Colombia Mall
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bismarck, North Dakota
Level 2 Contributor
8 reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed March 8, 2014 via mobile

I was in Grand Forks for a weekend basketball tournament. Stayed at the Road King Inn. I will never be back. The entire hotel is out dated. Rooms are small and dirty the fridge didn't work, towels were so thin. We had no hot water in the morning to shower with. We were told it was due to " the boys hockey team".... Only 3 of the 4 hot tubs were in working order. The game room is a joke 3 of the 4 old game machines were working. The security door is still taped so anyone could gain access. The parking lot is covered in snow and ice, my mother slipped while getting out of her vehicle. The only thing I can saw positive about this stay is that the front desk clerks are very friendly! Very disappointed in this hotel....

Stayed March 2014, traveled with family
Helpful?
Thank Venessa H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rylie S, Guest Relations Manager at Rodeway Inn, responded to this review, March 10, 2014
Dear Vanessa H,

Thank you so much for taking the time out of your schedule to write us regarding your stay. Our goal is to exceed all expectations and we apologize that we fell short of our commitment to exceed on this occasion. We are working on several renovations including the arcades and entry way you mentioned. We'd love the opportunity to make this up to you. Please feel free to email me at Roadkinginn@live.com so we can discuss your stay in more detail. I promise you will not regret reaching out.

Warm regards,
Grand Forks Roadking Inn - Colombia Mall
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Steinbach, Canada
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed January 9, 2014

We booked our stay at the Roadking almost one year before our intended stay. We used the online service to book the rooms. We were quoted a price and had a print out to verify. When we arrived at the Roadking, we were told there was an error in the booking price. The desk staff told us that the error had been fixed the week before we arrived, admitting that even though they knew, the error was left on the internet for almost an entire year. They told us no one had time to fix it! I am curious as to why we were not told of the error when we called the week prior to confirm our rooms as they clearly had no intention of honoring the price quoted. I emailed the manager to express my concern however he did not respond or even acknowledge my email. It certainly appears that the Roadking will advertize lower rates that they have no intention of honoring, so buyer beware!!!

  • Stayed November 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank 82Pamr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Douglas G, General Manager at Rodeway Inn, responded to this review, January 20, 2014
Let me start out by apologizing for the rate mix up with your online reservation. The rate at which you booked at was a glitch in our system and as soon as we had become aware of it the rate mix up it was indeed fixed in our system. When you called, our staff did confirm that the rate at which you booked online was incorrect and that we could not honor that rate at the time of check in, this was a mistake and never meant to be used bait and switch tactic towards our guests. We do understand that it was a big inconvenience for you and the other hand full of guests that did indeed book at that low rate. However, the staff at Road King did give additional discounts from the correct rates to the guests that were affected by the price glitch. We hope that you will reconsider our hotel for further stays for you and your family in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Rodeway Inn

Property: Rodeway Inn
Address: 3300 30th Ave S, Grand Forks, ND 58201-6032 (Formerly Road King Inn Hotel)
Phone Number:
Location: United States > North Dakota > Grand Forks
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #17 of 28 Hotels in Grand Forks
Price Range (Based on Average Rates): $
Hotel Class:2 star — Rodeway Inn 2*
Number of rooms: 86
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Also Known As:
Road King Inn Columbia Mall Hotel Grand Forks

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