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“Great Value, Clean” 4 of 5 bubbles
Review of Holiday Inn Express And Suites

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Holiday Inn Express And Suites
Ranked #22 of 28 Hotels in Grand Forks
Minneapolis, Minnesota
Level Contributor
45 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
“Great Value, Clean”
4 of 5 bubbles Reviewed June 24, 2013

I stay here every quarter and have not had a bad experience. It is close to good restaurants and Target. It is right iff if the freeway but you would never know it. The rooms are very quiet and the staff has always been very helpful.

  • Stayed February 2013, traveled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank J304C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Raymond K, General Manager at Holiday Inn Express And Suites, responded to this review, July 3, 2013
J304C,
Thank you for staying with us so loyally! Please make sure to sign up for IHG Rewards Club (formally Priority Club) if you are not already a member. IHG Rewards Club gives you the opportunity to make reservations more quickly, access to priority early check-in and check-out, as well as earn non-expiring points for gift cards, air miles, or future free stays. The convenient location of our hotel is a great reason to stay with us, but we do feel that our staff is what can make any guest's stay the most enjoyable. We are so glad this came through during your stay.

Raymond K.
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

113 reviews from our community

Traveler rating
    42
    50
    6
    4
    11
See reviews for
38
26
3
20
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (18)
Date | Rating
  • English first
  • French first
  • Any
English first
Regina, Canada
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed May 20, 2013

recently stayed at this property for a hockey tournament. The location was excellent within walking distance to kohl's, target and other department stores, Restaurants are also a quick walk or 5 minute drive as well. The property was clean with spacious rooms. We stayed in an executive queen suite.
Breakfast was as good as any other holiday inn property and enough choices for a convenient start to the day.
The wifi was a bit slow and a few dead spots during peak hours but a complimentary computer is located on the 1st floor to quickly check some emails if needed.
We would definitely stay here again.

  • Stayed May 2013, traveled with family
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank holban99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Winnipeg, Canada
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed May 11, 2013

stay here often, very quite and relaxing, wonderful staff looked after any request we had. Very good hot breakfast. We were here for a 3 day stay and because of the Hotels location were able to walk to several of the stores.

  • Stayed May 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Josh955
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thunder Bay, Canada
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 bubbles Reviewed April 7, 2013

Our experience started poorly as at check in we were told that we do not qualify for our government rate because we are Canadian. I specifically asked this on the phone when booking. We were given the rate but we were told we shouldn't be getting it because "she can't get it when she goes to Canada". Also she told me that she will have to "talk" to the person who booked it and that we were "using" it for two rooms. I didn't get a name but by the way she was talking, I would think she is a manager, or maybe she just thought she was. She was extremely unprofessional as these were things she should not be sharing with a guest.

In the breakfast area the worker was very unpleasant. Not a hello or good morning, practically pushing people out of the way to get into cupboards. The day we checked out she had already taken all the food away by 9:45 and the breakfast goes til 10:00.

The value for this hotel is good at the government rate of $77 but at regular rate it is way overpriced.

  • Stayed March 2013
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
2 Thank harzie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express And Suites, responded to this review, April 22, 2013
Dear harzie,

Thank you for taking the time to provide feedback on your stay. It is unfortunate your interactions with the staff marred your experience, and prevented you from being able to enjoy your time at the hotel. We are confident the necessary adjustments will be made, in order to achieve complete guest satisfaction.

Thank you again for your comments, we look forward to serving you in the future.

Sincerely,

Ben J
Case Manager
IHG Care
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Canada
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed March 7, 2013

Rooms nice and clean.We arrived before schedule and got an executive room....the other two nights we had a regular room booked. They let us stay in the Executive room for the other two nights instead of moving us. Located close to shopping. Breakfast was always fresh and good.

  • Stayed March 2013, traveled with family
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Travler12_9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Minot, North Dakota
Level Contributor
114 reviews
72 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
2 of 5 bubbles Reviewed February 23, 2013

The room is run down and needs to be remodeled. The wall paper is cracked, dirty, stained, and ripped. The pillows are misshapen. The grout between the tiles in the shower contained mold and staining. The ladies at the front desk acted as if I was doing them a favor by staying there. The breakfast was the worst hotel breakfast I've had a in long time -- nothing fresh except bananas, some under-ripe apples, and yogurt. Everything else had been frozen and reheated.

There are a number of chain hotels that are infinitely better than this Holiday Inn Express. And you could probably save $40.00 by staying at them instead.

Find somewhere better to stay.

  • Stayed February 2013, traveled with friends
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
5 Thank ekinwilliston
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express And Suites, responded to this review, March 15, 2013
Dear ekinwilliston,

Thank you for taking the time to express your thoughts and concerns. Please accept my apologies for falling short of your expectations. Your comments about the bathroom and breakfast options are troubling and will certainly be looked into. Your review will be used to consider improvements needed and we hope that you can give us a chance to show what we have done.

Thank you for staying with us and we all hope to have an opportunity to serve you again.

Sincerely,

Janice A
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed February 16, 2013 via mobile

The executive suites are very spacious, ours had two queen beds and a sofa bed which was great for our family of five.The complimentary breakfast was very tasty, and the location of this hotel is great. We will definitely stay here again.

  • Stayed February 2013
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Realtorwinnipeg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express And Suites

Property: Holiday Inn Express And Suites
Address: 4051 32nd Ave S, Grand Forks, ND 58201-5963
Phone Number:
Location: United States > North Dakota > Grand Forks
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Business Hotel in Grand Forks
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Holiday Inn Express And Suites 2.5*
Number of rooms: 81
Official Description (provided by the hotel):
The Holiday Inn Express Hotel & Suites is located just minutes from the Alerus Center, Columbia Mall Shopping Center, and the Ralph Englestad Arena, and is a perfect stop for your next visit to the Greater Grand Forks area. Our hotel is located just off Exit 138 on 32nd Ave South. Target, Lowe's, Best Buy, and other shopping destinations are within walking distance. There are also plenty of restaurant options for you to enjoy near our hotel. Our Smart Start Hot Breakfast features our Cinnamon Rolls and a variety of other items to get your day started right. Thank you for choosing to Stay Smart at the Holiday Inn Express Hotel & Suites of Grand Forks. ... more   less 
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Also Known As:
Holiday Inn Express And Hotel Grand Forks
Holiday Inn Grand Forks
Grand Forks Holiday Inn

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