My husband and I had stayed at this hotel numerous time in the past and always have had a good experience. Until our last visit. We checked in and made our way to our room. Upon opening the door the room had a terrible odor. And smelled as if no ones had cleaned it in quite some time. I returned down to the front desk and asked if it was possible to have a different room. The gal told us they were booked for the night so a new room was not an option. I was also told and I quote "there was an Indian gentleman that stayed in your room for five days prior to your arrival. He may have just cooked some food and the smell is still lingering. If you would like you can use a bottle of deodorizing spray we have available to guests to see if that helps. However, right now another guest is using that spray, but you can use it when they return it.". In my opinion, this was the WORST customer service I have ever received at a hotel. Why is it so frequent that your rooms smell that you have deodorizing spray available at the front desk? And why as a guest should I be responsible for making my room smell better and clean? Shouldn't you have housekeeping staff for this? We stayed two nights in that room and the smell never did get better. Maybe a good cleaning every now and then would be helpful. I am very disappointed in the service and very much doubt that my family will visit this hotel again.
- Official Description (provided by the hotel):
- Come settle in at the newly renovated Staybridge Suites in Fargo, North Dakota! Centrally located near Interstate 94, and just minutes from Hector International Airport (FAR), North Dakota State University (NDSU) and the Fargodome. The Staybridge Suites Fargo offers a multitude of amenities that will help you feel comfortable whether you are here for an extended stay or just an overnight visit. Our award-winning hotel and staff will be glad to welcome you and make you feel right at home. We are located just a short five-minute drive from West Acres Mall, the largest retail shopping center in North Dakota. Our hotel guests have easy access to a many restaurants and retail locations. Corporate travelers will also appreciate our location near businesses such as Microsoft, Essentia Health, Sanford Medical Center, Blue Cross/Blue Shield, John Deere, Cargill, Noridian, Case and much more! At this all-suite hotel, you'll enjoy apartment-style accommodations including a kitchen with a full-size refrigerator. During your stay in Fargo, be sure to take advantage of our complimentary laundry machines, which are available 24 hours. Hot breakfast is served every day, and evening receptions serving a light meal and beverages three nights a week offer a chance for you relax and mingle with other guests. We also offer complimentary shuttle service, wireless internet, and the Pantry is open 24 hours for those late-night munchies. Whether you're looking for one night or thirty, we invite you to visit us in Fargo, start planning your trip today! ... more less
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- Also Known As:
- Staybridge Suites Fargo Hotel Fargo
- Fargo Staybridge Suites