We had just walked out of the hotel that we had booked on line for our long weekend due to it being old and unclean. As we drove away we decided to salvage our weekend whatever it cost. As we walked through the doors of the Hilton Garden Inn we knew that this was the place we wanted to stay and after a brief conversation with Tony on the front desk we were convinced. He instantly recognised that something was wrong and having listened to our story he offered a deal for us to stay at the same price as the hotel we had just left. His service and manner was extremely professional, just what we needed at that point. He obviously takes pride in his work.
The room was spacious, clean and had been prepared by someone who obviously took pride in their work. Tony called the room after about an hour "just to check that everything was ok" I think that he already knew the answer!!. We had supper in the hotel, and were not surprised that the food was cooked and presented by a chef who obviously took pride in his work, and the service was efficient and friendly. The bed was comfortable and everything in the room worked as it should. We went for Breakfast at a very busy time, but this did not mean a drop in standards, when necessary the Assistant General Manager and the Executive Chef were both clearing tables to assist the servers. The hot breakfast was, as expected, very well cooked and presented and there was a large variety of items to choose from. Having travelled extensively in Europe, North America and Asia we found this an experience that is second to none. The Excellence in Customer Service shown by the staff at the Hilton Garden Inn is a model for any other hotel, there is an obvious "Team" attitude displayed by the staff that will ensure these high standards.
We will certainly be back.
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- Also Known As:
- Hilton Garden Inn Fargo Hotel Fargo