The entire hotel is disgusting. The service terrible!!!! It looked ok from the photos which are all misleading.
We got to our room and were upset to find no locks on the inside of the room at all - nothing to stop hotel staff from entering any time night or day.
The tv was broken - knocked sideways and when you turned it on had black lines all down the screen.
Bathroom was filthy, bugs on the floor, used/dirty soap still in the shower, the fan had dust bunnies hanging off it and black mould in the shower as well.
The room had no a/c and it's temps were hot and hotter. You couldn't open the windows as they led to the hallway. I tried plugging in my laptop and the outlet literally started sparking.
The front desk person didn't seem to care much, but he did give us a fan. The room was so short of plug ins that we had to unplug the lamps to plug in the fan and sit in the dark watching the broken tv. While we were up at the front complaining the desk got four more calls of angry guests.
We complained about the pool and were told "it's there for all guests to enjoy, not just you." We have nothing against sharing the pool however when you have 15 unattended children running, cannonballing, eating and drinking IN the pool and hot tub and tossing water bottles around and smacking people it's not exactly 'enjoyment'.
We asked to check out a day early and were told 'we couldn't as we booked online through hotels.com' and he then literally asked if there was something wrong with the hotel so we told him about our complaints he said nothing I can do. We tried explaining that I'm pregnant and allergic to dust and mould and the room is just way too hot and he couldn't care less.
We went back to our room and phoned hotels.com who said we definitely could check out a day early, so we went back to the front desk and told him to which he lied and said "OH! I didn't know that was what you wanted - ok you can check out tomorrow."
The next morning we called hotels.com back to confirm we were leaving and they phoned the front desk. The night guy apparently put no mention of the incidents at all on our file and the morning person told hotels.com that they "were NOT going to LET US check out a day early". The hotels.com rep came back to me and said you guys need out of there! and they ate the cost for us to check out early and find better accommodations.
We checked into the Ramada and had an amazing experience! We even got a free upgrade after they heard about our accommodations the night before.
The Vista Inn and Suites is a dive.
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- Also Known As:
- Vista Hotel Fargo
- Vista Inn And Suites