We had a reservation for this past weekend for the Nickelback concert at this hotel, when we arrived the person working was very rude, and our rate was not as we had on our confirmation. When I questioned them about this they flat out said it was our travel agents fault not theirs, even though I had the confirmation with the quoted rate, and we could argue with them when we got home. There was no negotiations, or even offering to assist us in any way. As a former hospitality Guest Services Manager, I am appalled at this type of service.
- Official Description (provided by the hotel):
- Welcome to the Holiday Inn Express West Acres hotel! Our newly renovated guest rooms now feature 32 inch flat screen TVs, new granite bathroom counters, and our new Simply Smart Bedding Collection. We also offer complimentary wired and wireless Internet access and a 24 hour business center to meet your business needs. As one of our guests you would also get to enjoy our new hot breakfast bar, with items such as omelets, bacon, sausage, biscuits and gravy, and also a wide variety of healthy selections as well. If you are wondering about location, well that is just another reason for you to stay with us. We are located in the shopping and dining district of Fargo. We are directly across the street from West Acres Shopping Mall and within walking distance to restaurants and bars. We're also minutes away from Hector International Airport. So come and visit us here at the Holiday Inn Express-West Acres, we will be happy to have you as our guest. ... more less
- Reservation Options:
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- Also Known As:
- Holiday Inn Express Fargo - West Acres Hotel Fargo
- Holiday Inn Fargo
- Fargo Holiday Inn