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“The hotel is dirty”
Review of Ramkota Hotel

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Ramkota Hotel
Ranked #22 of 32 Hotels in Bismarck
Seattle WA
Level Contributor
31 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
“The hotel is dirty”
Reviewed January 6, 2014

This hotel has a nice pool area and a comfortable ok guest room - however the lobby area is dated and needs to be renovated - it is also not clean, the public space is dirty and the pool area had slime in the pool. There is also only a high school kid monitoring the pool area which did not feel safe. The location is great but the hotel is old, dirty and tired.

  • Stayed January 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Review collected in partnership with Best Western

Helpful?
2 Thank RevenueManager78
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ramkotagm, Manager at Ramkota Hotel, responded to this review, January 22, 2014
Thank you for your review of our property! You are correct; our lobby area does need some work! We actually just finished an outside project that renovated our front entrance and our next stop is the lobby and business center. These areas will be getting a complete renovation in the next few months! We are excited for this project to be underway. Thanks again for staying with us!
Samantha Ackerman, Operations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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781 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (116)
Date | Rating
  • English first
  • French first
  • Italian first
  • Any
English first
Arizona, United States
1 review
Reviewed January 5, 2014

Location of this hotel is great, across from Shopping Mall, various eating locations within a block or two - even in the winter you can walk. Nice kid friendly pool and water park. Great in-house restaurant with a really nice Sunday brunch and nice bar.

  • Stayed December 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Julie A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ramkotagm, Manager at Ramkota Hotel, responded to this review, January 22, 2014
Thank you so much for this review! I appreciate your willingness to share your experience with me and with other travelers! We take great pride in the amenities we have to offer our customers and are very pleased that you had a chance to enjoy them! We hope that your travels will bring you back to Bismarck and the Ramkota again soon!
Samantha Ackerman, Operations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bismarck, North Dakota
Level Contributor
74 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
Reviewed January 2, 2014

Having read the review on this property for the five months prior to 12/31/2013, I was pleasantly surprised by most aspects of the motel. The room we rented was clean and for New Year's eve it was amazingly quiet (and we were near the ballroom). The locks to the room are eccentric in that if they're held open too long, they lock. Then one has to play with the handle on the room interior to get the to close and lock properly. Finally, the pool was super cold (and I've swam in glacier-fed lakes and rivers). None of the children (including mine) could stand being in there for more than a few minutes before sheltering in the jacuzzi. I stayed for less than a minute. This has been a consistent problem with this motel for the last 5 months, judging by previous review, and I had hoped that the problem would have been rectified already. Our stay was pleasant enough except for the pool.

  • Stayed December 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank MundaneTraveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ramkotagm, Manager at Ramkota Hotel, responded to this review, January 22, 2014
Thank you! I am happy to see that you were pleasantly surprised with our property! I am very sorry about the cold pool temperatures during your stay and I am happy to report that this issue has been resolved. We did have a malfunctioning pool heater which has been replaced. We have been monitoring this closely and our pool is holding at very comfortable temperatures. We hope to see you again in the future to experience it for yourself. Thanks again!
Samantha Ackerman, Operations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
United States
1 review
Reviewed January 1, 2014

Overall a great place to stay. Tiles around the pool floor where VERY slippery. Kids were falling a lot and my two year old knocked her head on a fall (she was okay, but could be an issue for someone else). We were in Bismarck for a funeral along with other family and not all of us were quoted the same rates and a staff member was irate when the family member request a rate the rest of us was quoted, wished we could have all been at the same hotel. Outside of that it was a great place to stay. Breakfast at the restaurant and staff at the restaurant where fantastic! Most of the hotel staff was great. Just one lady had an attitude...

  • Stayed December 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Cora O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ramkotagm, Manager at Ramkota Hotel, responded to this review, January 22, 2014
Thank you for staying with us and for taking time to share your feedback with me! I’m so glad you enjoyed your stay even though you were here in Bismarck under sad circumstances. Our pool floor can get a little slippery! We are actually planning to install a new floor in this area in the near future which will help with that issue. Thank you again for your review! Please come back and stay again!
Samantha Ackerman, Operations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
MINOT, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed December 29, 2013

The pool was too cold for anyone even the kid refused to go in I check the temp of the pool and was about 61F and the hot tub was too hot for anyone as well that temp was 112F. The outside the lights were bad and poorly lit. The staff needs to be more professional. and need better security patrols. The increase of crime from the oil boom and more and more people here. Its sometime fells walking outside in parking lot like Detroit MI

  • Stayed December 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
1 Thank Gordon M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ramkotagm, Manager at Ramkota Hotel, responded to this review, December 31, 2013
Thank you for your feedback. I apologize for the issues your experienced in our pool area. We are aware that the water in the pool was pretty chilly during your stay and our engineering department has looked in to it and made sure that water is more inviting now. We do have our parking lot monitered for safety and security as well as having security staff on site as needed.
Thank you again for your review! Happy New Year!
Samantha Ackerman, Operations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Travelers are raving about these Bismarck hotels

Bismarck, North Dakota
Level Contributor
24 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed December 28, 2013

My daughter's birthday is two days after christmas, so having a birthday party is hard. For one, it is cold outside, and two, all of her friends have family commitments so it is really hard to find friends for her to celebrate with. We always come to the Ramkota because of the indoor pool and water slides! Even with only one friend able to attend, they were able to have an amazing time playing at the pool and enjoying the water slides!
We stayed in one of their newly remodeled executive suites. It was so nice, clean, and inviting. Housekeeping made sure we had all that we needed, and check in was easy and fast. We always love staying here because the staff is really nice and they genuinely care that my daughter has a great time for her birthday! Can't wait to see what the hotel looks like next year, since they are doing construction to update the entrance and the manager told me that more upgrades are planned! Looking forward to it!
Thank you, Ramkota, for a great trip, as always!!!

  • Stayed December 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ladyface76
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ramkotagm, Manager at Ramkota Hotel, responded to this review, December 31, 2013
Thank you for choosing Ramkota to celebrate your daughter's birthday! I am so pleased that you had a great experience and that your daughter was able to enjoy one of our newly remodeled suites and the waterpark. Happy New Year to you and your family! We hope you will come back and stay with us again soon!

Sincerely,
Samantha Ackerman, Operations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bismarck, United States
Level Contributor
10 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed December 26, 2013

I always stay at Ramkota when in Bismarck. The staff is always pleasant and helpful. The location of the hotel cannot be beat. My grandchildren love the pool and slides. The food in the restaurant is great. If I do encounter a problem, it is dealt with immediately. The internet is good in some rooms and not so good in others.

  • Stayed December 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Gladys M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ramkotagm, Manager at Ramkota Hotel, responded to this review, December 31, 2013
Thank you again for your feedback! We greatly appreciate your business and your willingness to share your experiences on TripAdvisor.

Hope to see you again in 2014!
Thanks,
Samantha Ackerman, Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Ramkota Hotel

Property: Ramkota Hotel
Address: 800 S 3rd St, Bismarck, ND 58504-5728 (Formerly BEST WESTERN PLUS Ramkota Hotel)
Location: United States > North Dakota > Bismarck
Amenities:
Bar / Lounge Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #22 of 32 Hotels in Bismarck
Price Range (Based on Average Rates): $
Hotel Class:3 star — Ramkota Hotel 3*
Number of rooms: 305
Reservation Options:
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Also Known As:
Best Western Bismarck
Bismarck Best Western
Best Western Hotel Bismarck

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