Stayed at this hotel on Thanksgiving night 2012. Got there late and did some early morning shopping. Got back to hotel at 1 am to go to bed. When taking the blankets back my wife said the bed had a wet spot on it (spot was right where your bottom would be). I felt it with my hand and was grossed out as it was wet, and yellow. Washed my hands many times before calling the front desk. She at first told us to come and get new blankets. We said we were NOT sleeping on that bed. She gave us a new room and apologized.
The problem I have with all of this was no mention or apology from the manager or phone call. I purposely checked out at the front desk the next morning just to see if the issue was passed on but not a word. One week later I received an email to rate our experience. Told the story and at the end of the form it asked if we would like to be contacted. I said YES. December 13th and still no word. I guess if I managed this place I would be calling and apologizing to someone this happen to. Not one word. we are not the kind of people who want something for nothing but a phone call or something from the manager telling us how he is making sure this does not happen to someone else would have been nice. Guess they really don't care if you "go" in their beds and the cleaning people miss it and just cover it up with fresh bedding. DISGUSTING!
- Official Description (provided by the hotel):
- Bismarck Holiday Inn Express Hotel & Suites is currently undergoing an exterior renovation. The pool and hot tub area are currently closed for updates.The Bismarck Holiday Inn Express Hotel & Suites is conveniently located off of I-94 and Exit 159. The hotel offers upscale accommodations that fit all travelers needs. This beautiful hotel is close to the State Capitol, Missouri River, Kirkwood Mall, Bismarck State University, University of Mary, and many Restaurants within a 3 mile radius. Offers 74 Spacious Guestrooms that include Suites and Executive Rooms. Special in room amenities are free high speed internet and Pay Per View Movies. Hotel features include 42 inch flat screen LCD TV's in each guest room, complimentary deluxe Stay Smart Breakfast, Fitness Center, Indoor Pool, and Whirlpool, Business Center with computers and free high speed internet, Board Room, Meeting Room, and Free Morning Paper and local phone calls. BUSINESS: Unisys Corporation, Med Center One, Basin Electric, US Healthcare and St Alexius Hospital. UNIVERSITIES: Bismarck State University, University of Mary Local Attractions are Custer House, Fort Lincoln, Missouri River, State Historical Museum, Raging River Water Park, Dakota Zoo, Lewis & Clark Riverboat, and Prairie Knights Casino. ... more less
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- Also Known As:
- Holiday Inn Express Bismarck Hotel Bismarck
- Holiday Inn Bismarck
- Bismarck Holiday Inn Express