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“Not impressed”
Review of Jack's Steakhouse

Jack's Steakhouse
Ranked #56 of 182 Restaurants in Bismarck
Cuisines: American, Steakhouse
Restaurant details
Bismarck, North Dakota
Level 2 Contributor
2 reviews
“Not impressed”
Reviewed June 4, 2014

Service was just fair - but the food was horrible. Alfredo sauce was so watered down and had no flavor. My kids were not impressed with theirs.

  • Visited May 2014
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank Lisa S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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51 reviews from our community

Visitor rating
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Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • Any
English first
Bismarck, North Dakota
Level 6 Contributor
162 reviews
103 restaurant reviews
common_n_restaurant_reviews_1bd8 112 helpful votes
“Total failure all around”
Reviewed June 4, 2014

One early evening we opted for eating out and were in the mood for prime rib. We chose Jacks. There was a seat yourself sign out front and after seating ourselves the waitress showed. At that time we were looking at the menu and ordered one water, no ice, slice of lemon. While I was in the bathroom, she brought a glass of ice water. First, about the condition of the bathroom. In the simplest of terms: FILTHY! Whoever is doing the cleaning is just doing enough to make it look like someone was there. They dump the trash, sweep the floor, quickly wipe down the counter and sinks and run out. I’m not even sure if they scrub the floor. What I do know though, is they don’t clean the edges, corners, under the urinal, base of the stool, walls, partition and who knows what else. Even the soap dispenser was filthy. What does that say if you can’t even clean the soap dispenser? Upon returning, I noticed the “ice” water had come. When the waitress returned, we chose the 2 for $40 special ordering the reuben nuggets as an appetizer, salad with ranch, prime ribs (one medium rare and one medium), and the brownie ice cream dessert. And, just before she left, I ordered a glass of water, NO ICE! She put our order in and returned shortly with a glass of ICE water. What does it say if a simple thing as water, no ice, cannot be delivered? Our reuben nuggets came. Never again! They were mostly breading and had so much breading on, (and came frozen) they had to deep fry them extra long. The long deep frying made them dried out and so crunchy they were inedible. We sent them back when our salads came. Now, we have eaten here many times before and have had good salads. But not this night. The salads were considerably less in volume compared to before, and the lettuce was all wilted. Looks to me like they are cutting back and not caring anymore. Our prime ribs came and with anticipation, we dug in. BIG DISAPPOINTMENT! The one that was suppose to be medium rare, came medium and the one that was to be medium came well done. We waited for the waitress to return to ask how our meal was, but it took her so long we decided to eat. When she finally did return and ask, we were half way through and she offered to send them back. But knowing what horror stories come from the kitchen about food sent back; we chose to continue eating the remainder. The bread rolls that came with the meal were so dry you needed a glass of water to wash them down. The potatoes that came with the prime rib were good. And, the brownie dessert was good. But then, it’s hard to mess up brownies and ice cream. From our perspective, there is a total lack of caring. Things so easily controlled like the cleanliness of a bathroom, or delivering water without ice, or discarding lettuce before it gets old and wilts (not to mention the callous attitude that it’s okay to serve to customers), and cooking beef to the requested doneness are such simple things to stay on top of. But when you see so much failure on so many different fronts, you have to believe that there is a major problem brewing with the whole organization from management/ownership on down to the person that cleans the bathroom and the one that brings you water-no ice! We were so very disappointed it will be a very, very, long time before we try this again-if EVER!

  • Visited June 2014
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
2 Thank TraveLotsnLots
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
North Dakota
Level 6 Contributor
201 reviews
115 restaurant reviews
common_n_restaurant_reviews_1bd8 46 helpful votes
“Pretty good food”
Reviewed May 13, 2014

Very good burgers and other sandwiches. Other meals are average didn't care much for the stuffed shrimp, whatever they were stuffed with didn't have much taste and the textured was very mushy. Not anything like other stuffed shrimp that I've had. Would not order them again. Some servers are good some not so good. Wait time is a bit if they are busy.

  • Visited May 2014
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank NorthDakotaMexico
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Falcon, CO
Level 5 Contributor
72 reviews
55 restaurant reviews
common_n_restaurant_reviews_1bd8 33 helpful votes
“Visited for business”
Reviewed April 30, 2014

Got grouped in a room with about 30 other teachers and had to get out. We went to the bar, met a couple of locals and had a blast shooting the breeze with our new friends. The burger was great and everybody was so friendly. After a bit, one of the teachers in our group found us in the bar and before we knew it half of them had migrated that way.

This place is nothing fancy but priced right and the food was great. Our waitress and bartenders were 5 starts, easily.

Visited April 2014
Helpful?
Thank Mistere92105
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bismarck, North Dakota
2 reviews
“Yum”
Reviewed February 16, 2014 via mobile

The staff is very friendly and welcoming. I had the jack's shrimp which had a very light crispy hand breading on it. The season wedges and there own sauce was nothing i ever tasted sweet but not too sweet. I would definitely recommend it.

  • Visited February 2014
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank kosmoj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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