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“We won't be going back...”

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Country Suites By Carlson, Bismarck
Ranked #22 of 32 Hotels in Bismarck
Grand Forks, North Dakota
1 review
“We won't be going back...”
Reviewed December 30, 2012

I'm not a picky person whatsoever, but I felt I needed to write about this place.

We stayed here Dec. 29th, 2012. Front desk staff was friendly, but that was the only highlight. Our room was disgusting. Upon entering our room, we found toenail clippings on the carpet, dirty sheets from previous guests, long hair in the bathroom and under the sheets, candy wrappers in the drawers, ice and water on our heater, and even the walls were dirty. Nightstands and lamps were out of place and couch cushions were backwards. It looked like a college dorm room after a weekend of partying... We asked for another room but they were booked. Housekeeping came and cleaned it again before we spent the night, but it looked like all they did was vacuum, because the sheets were still dirty after a 2nd attempt to clean the room!

Anyways, the staff is letting this place go downhill. The facility is too dirty and tired to pay $150 a night. Steer clear if you want a clean room.

  • Stayed December 2012, traveled with family
    • Value
    • Sleep Quality
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    • Service
Helpful?
Thank Mark J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Biskcountry, Manager at Country Suites By Carlson, Bismarck, responded to this review, January 2, 2013
Thank you for taking the time to comment on your resent stay with us at our Bismarck, North Dakota, Country Suites. We value your feedback, It helps guide our staff training and the daily projects focusing on items that may need more attention. I hope you and your family enjoyed the water slide pool area and took in our wonderful breakfast during your stay with us. If you get a chance I would enjoy the opportunity to visit with you by phone 701-258-4200 and to envite you and your family back for another visit to our hotel. We have been working in many areas of the hotel, the pool area was just repainted and all of our guestrooms are having detailed cleaning with professional carpet cleaning and some beding items changed out for new.
Again, Thanks for your stay with us and thanks for your comments.
Tim Brick
Hotel General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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274 reviews from our community

Traveler rating
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    41
    34
    29
See reviews for
153
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (19)
Date | Rating
  • English first
  • Any
English first
Hazen, ND
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed November 20, 2012

My sister in law and I stayed at Country Suites on Sunday, November 19th. My husband had been admitted to the hospital after an emergency. After a long day at the hospital we were physical and mentally exhausted. The hotel staff greeted us warmly and efficienitly. We had a beautiful room and felt comforted in the surroundings. In the morning we had a wonderful breakfast in your conference/ brekfast area. On checking out the front desk staff was again friendly and prompt. I will now make it my go to hotel. Don't we all want to be treated important, comfortable and pampered.
.

  • Stayed November 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Barb P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Biskcountry, Manager at Country Suites By Carlson, Bismarck, responded to this review, December 4, 2012
Hope your husband is doing well, thank you for your wonderful comments. We look forward to your return visit, Happy holidays!
Tim Brick
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Regina, Canada
Level 5 Contributor
81 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
Reviewed October 10, 2012

When the hotel a friend told me to stay at was full, we stumbled across Country Suites as we wanted a place with a water slide. It was a great find. The staff was very friendly and helpful. The hotel was clean. The water slide was great and open long hours. The rates were decent considering the size of the room, the water slide and great breakfast.

I will definitely stay here the next time we come to Bismarck.

  • Stayed October 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank chickipoo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Biskcountry, Manager at Country Suites By Carlson, Bismarck, responded to this review, October 12, 2012
It is wonderful to see our Canadian neighbors visiting the states. How fortunate we are to have the opportunity to meet and care for so many valued travelers, Thank You! from our inter hotel staff. We want you to "Be Our Guest" and enjoy your stay while in Bismarck/Mandan, North Dakota.
Sincerely,
Tim Brick
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Macgregor, Manitoba, Canada
2 reviews
Reviewed September 26, 2012

The lobby gave us a good first impression with its wood and stone. The requested cot was brought promptly by a pair of polite young men. Lots of good family restaurants within walking or short driving distance. Our whole family used the great pool area with its variety of features (slide, bigger pool, hot tub). We had hoped to use the pool in the morning until shortly before we checked out, but it is always cleaned at that time. The front desk staff was attentive to our suggestion that the pool be cleaned after check out.
All the standard features we expected were in place. Then there were some pleasant touches: the very enjoyable full breakfast was served on glass plates with real cutlery, and the books on the shelves in both dining room and lobby weren't just for show--you could borrow them and read them in your room. All in all, a good experience for our family.

  • Stayed July 2012, traveled with family
    • Value
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Helpful?
Thank David K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Biskcountry, Manager at Country Suites By Carlson, Bismarck, responded to this review, September 28, 2012
It's so nice to get great feed back from our valued guests-we truly apprecite all comments, they help drive our daily operation by encouraging and reinforcing Country Inn & Suites "Be our Guest" goal for every guest that walks in our doors.

Thanks

Tim Brick
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Carolinas
Level 5 Contributor
61 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed September 24, 2012

We asked for a quiet room and got one in the back. But it was still close to the side road and there was a lot of noise from trucks. At 5:00 am the truck came to service the dumpsters and there was a lot of banging and beeping as the truck emptied the dumpsters. The dumpsters are not serviced every day, so our second night was quieter. Nice indoor pool and hot tub with a water slide (which attracts families with kids). Good breakfast. Staff was very friendly and gave us some very useful recommendations on what to do and where to eat. Coffee, cookies, and fruit in the lobby was a nice touch

Room Tip: If you need quiet, ask about when the dumpsters get serviced.
See more room tips
  • Stayed July 2012, traveled as a couple
    • Value
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    • Cleanliness
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Helpful?
Thank OscarTraveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Biskcountry, Manager at Country Suites By Carlson, Bismarck, responded to this review, September 28, 2012
I apologize for our current vendor that services our trash removal, we have elected to replace them with a company that will run on a more reasonable pick up time. Thank you for your helpful comments and thanks for staying with us, hope to see you back soon.

Tim Brick
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Omaha
Level 3 Contributor
16 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed September 3, 2012

We just got back from a family event in Bismarck and enjoyed our stay as the staff was friendly and we were greeted multiple times and asked how our stay was. The pool area was great for the kids they really liked the slides and water features. Our king room suite was roomy and clean when we checked in. The breakfast had a nice variety of hot and cold items the attendants were friendly and kept everything well stocked. Only thing I would recommend is to move or shorten the down time of the pool which was 11-12:30 every day according to staff. We would stay there again on our next trip to Bismarck.

  • Stayed August 2012, traveled with family
    • Value
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Helpful?
Thank Grins
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Biskcountry, Manager at Country Suites By Carlson, Bismarck, responded to this review, September 28, 2012
Thank you so much for your wonderful response, It is alway appreciated when our valued guest let us know that we are moving in the right direction.
Tim Brick
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lakeville
1 review
Reviewed August 17, 2012

We were given a room where the TV would not work. We called the maintenance person and he was unable to fix it for us. I spoke to the general manager the next morning and he prompty credited back most of my CC points that I used to book stay and apologized for the issue. A different maintenance person came the next morning and showed me how to resolve the issue. I was very impressed with how they recovered after a poor start. Would recommend this hotel for those traveling with kids.

  • Stayed August 2012, traveled with family
    • Value
    • Location
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    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank John S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Biskcountry, Manager at Country Suites By Carlson, Bismarck, responded to this review, August 21, 2012
Again, Sorry about the television challenge, the new technology with high definition channel line up has presented us with some hurtles we are overcoming. I appreciate your patience and your feedback from your visit. Hope to see you next time!
Sincerely,
Tim Brick
Hotel General Manager
Bismarck, ND. Country Suites
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Country Suites By Carlson, Bismarck

Property: Country Suites By Carlson, Bismarck
Address: 3205 N 14th St, Bismarck, ND 58503-0656
Phone Number:
Location: United States > North Dakota > Bismarck
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Spa Hotel in Bismarck
#5 Business Hotel in Bismarck
#8 Family Hotel in Bismarck
Price Range (Based on Average Rates): $
Hotel Class:2 star — Country Suites By Carlson, Bismarck 2*
Number of rooms: 75
Official Description (provided by the hotel):
A favorite among families for its on-site water park and location off Highway 83 and I-94. The Country Suites By Carlson, Bismarck, ND provides the amenities needed to ensure you have a memorable experience. Guests visiting Bismarck, ND appreciate this hotel's proximity to great attractions like the Dakota Zoo and the Bismarck Civic Center. Start every day of your stay with the complimentary, hot Be Our Guest Breakfast buffet and a workout in the fitness center. While here, enjoy the heated indoor pool with a waterslide, a kid's pool area, a whirlpool tub, as well as a sauna. To recharge, retreat to your room with a microwave, a refrigerator and free high-speed Internet access. At this award-winning Country Suites, find the perfect blend of comfort and convenience for an unforgettable visit to Bismarck, ND. ... more   less 
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Also Known As:
Country Suites By Carlson, Bismarck Hotel Bismarck
Country Inn Bismarck

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