I have stayed at Surf Suites twice. September 2001 was a terrible experience. The hotel was fully booked or overbooked, and I was stuck in an overflow room that was a run-down studio instead of a suite. It was room 5 on the first floor, behind the office area. The ceiling was falling in, it was musty, dirty, and definitely not as advertised.
Other friends were staying at the hotel as well, and their rooms were suites, as advertised, and in decent condition. I complained to management and insisted upon a refund or rate adjustment but was refused. Management said that "all rooms are changed at the same rate, even the room you're in."
I reluctantly returned for a second stay in September 2002 because of lack of suitable availability elsewhere. Upon making those reservations, I was very clear with the management that I would not stay in nor pay for room 5. I was assigned to a standard suite that turned out ot be okay. It had been recently painted and refurbished a bit. The refurbished rooms are decent and fairly clean, but age and wear and tear is still a factor.
- Also Known As:
- Surf Hotel Wrightsville Beach