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“conference venue”

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Shell Island Resort
Certificate of Excellence
Asheboro, North Carolina
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“conference venue”
Reviewed June 17, 2014

Attended a conference (200 folks) and all our needs were well met. Food was good and rooms were clean. Grounds are quite nice. Beach is great because it is on the "end" of the beach. Lovely inlet and marsh to explore. Staff was very accommodating.

Room Tip: Ask for a room with a low number (ie 701, 601, 501 etc) to be on best end of hotel.
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  • Stayed June 2014, traveled on business
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank LHR70
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Andrew G, Guest Relations Manager at Shell Island Resort, responded to this review, June 27, 2014
Dear LHR70,

Thank you for choosing us to host your conference at the Shell Island Resort and your nice comments about your experience. We enjoyed being your host and are happy we were able to provide you with excellent service and a great place to meet. Not to mention the amazing beach backdrop! We look forward to hosting your group again next year.

Warm Regards,

Andrew G.
Guest Services Manager
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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Cha rlotte
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed June 17, 2014

I've been going to Wrightsville Beach for years, and this is our favorite spot. We love the large beach, the two pools and the units are setup perfect for our needs. Make sure you walk to the end of the island and enjoy the channel and view of Figure 8 Island.

  • Stayed June 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank GibbKim
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Andrew G, Public Relations Manager at Shell Island Resort, responded to this review, June 21, 2014
Dear GibbKim,

Thank you for giving us the title of "Best place at the Beach!" We love our long term returning guests and are so happy that you think of us each time you visit the beach. The walk to the end of the island can not be duplicated anywhere else. We can't wait to see you again.

Warm Regards,

Andrew G.
Guest Services Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Forest City, North Carolina
Level 4 Contributor
25 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed June 15, 2014

We have stayed at the resort on three separate occasions. This location is one of my families favorite places to visit and we just love the beach area! The resort is well maintained and we have always been impressed by the friendliness and willingness of the staff to make sure you have a pleasurable stay.

In each of our stays we have had beach front rooms and each room had a great view of the beach area. The layout of the rooms that we have stayed in had 2 double beds in the main bedroom with the main the living area having a pullout couch and kitchen. The kitchen has a stove, refrigerator and microwave. The rooms have both a full and half bath but the rooms could be bigger for the cost. Not sure I would recommend more than a family of four to stay in the rooms we have been in.

The fitness room leaves much to be desired. The room contains a treadmill, stationary bike and elliptical machine. For those into fitness, plan to cycle or run outside though Wrightsville Beach. They have a great area for both activities.

Check-in is not until 3:00 pm. When we arrived prior to 3:00 pm, the staff took down our cell number, gave us a parking pass and called us when the room was ready.

Stayed June 2014, traveled with family
Helpful?
2 Thank AppStateJay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Andrew G, Guest Relations Manager at Shell Island Resort, responded to this review, June 21, 2014
Dear AppStateJay,

It is great that you and your family keep returning to our beautiful resort, and that we have become one of your favorite spots on the Carolina Coast! Our staff is always here to serve and to make the best of your experience and I am glad that we were able to prove this to you on THREE separate occasions. I would like to mention that the management team and owners are working on plans for the fitness center. Check back with us as those plans solidify. We hope to see you and your family again soon.

Warm Regards,

Andrew G.
Guest Services Manager
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Brooklyn, New York
Level 4 Contributor
25 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed June 12, 2014

We stayed at Shell Island Resort because it was the site of a wedding that we were going to. I can't comment on how it compares relative to other hotels that were at Wrightsville Beach, but comparing it to other hotels that I have stayed in, this property was pretty poor, especially if it purports to be a 3 1/2-star beach resort.

The rooms are spacious - they only offer suites with at least a living room and a bedroom. But that's where the good parts end. The decor of the room looks like it's a mashup of a few decades solely because any new decor was brought in just to replace older furniture that was getting worn. It could have just been better for the hotel to do a mass renovation of rooms to bring everything to the current century. That said, everything was fairly clean and the furniture was comfortable.

The water, however, was a whole different story. The tap water stank up the bathroom because of, presumably from the reviews that preceded this, the sulfur content and/or the way that the water is treated. I understand that it just isn't fixable by the property, but it really worsens the entire experience, especially if you are coming back from the beach and you need a shower. The fact that I'd rather smell like salty ocean water than the tap water that comes out of the faucets is saying a lot. It makes it worse that anything you do or get at the hotel that requires tap water - from brushing your teeth to getting iced tea at the restaurant - is tainted with that smell.

Service was a bit of a mess. We arrived around 1:30 in the afternoon and were fine with dropping things off and coming back later to the room. But one of the front desk staff told us that the room would be ready in 15 minutes. Over a half-hour later, it was finally ready, and we basically wasted time just sitting in the lobby waiting for this room to be open. Even worse was that no more than ten minutes after we settled in to the room, a housekeeper decided to walk right into the suite without knocking because she thought it was unoccupied. We ended up having a Do Not Disturb sign on our door for the entire stay.

Lastly, because we were there for a beach wedding, we casually asked the front desk staff what the weather would be like the next day. The reply was a stern, "Rain," when the forecast actually called for a 20% chance of rain. It's a minor point, but for a wedding venue, you would expect there to be a little bit more empathy than that. Luckily, the day of the wedding was absolutely rainless and everything went well.

The only redeeming quality was the fact that the room that the wedding reception was held in looked like it was renovated relatively recently and well-maintained. It was really the only thing in the hotel that looked like it belongs in the recent decade.

  • Stayed June 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank jwcardinal11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Andrew G, Public Relations Manager at Shell Island Resort, responded to this review, June 13, 2014
Dear jwcardinal11,

We are pleased to hear that you enjoyed the wedding that was here at Shell Island Resort and our beautiful wedding venue. We do apologize if you feel your suite accommodations were not what you expected. You may be interested to know that our units are individual owned. This affords our rooms to be unique in décor and design and sets us apart from standard hotel. Many of our owners elected to put their units on a refurbishment program where our in house designer and her team renovated these rooms with a new fresh look. Feel free to contact us directly at the resort with specifics about the suite you stayed in. The water you experienced is, as you mentioned, directly related to coastal island living and the treatment of the water by the town of Wrightsville Beach. Our staff takes preventative measures by flushing our own systems and inspecting each unit daily to remove as much of the residual odor as possible. The water does have a different taste than mainland treated water or well water and the locals have come to refer to it as “Beach Water.” We can assure you that the water is 100% safe and clean. It is unfortunate that you were not able to check into your room immediately upon your arrival. Our check- in time is at 3pm and when guests arrive early we make every accommodation to get them into their assigned unit as soon as possible. We are glad that you were able to get into your unit before the designated check-in time. The Guest Service staff is equipped every morning with accurate weather reporting. Due to our location on the coastal barrier islands we often experience different weather than that predicted for Wilmington. We strive to provide our guests with the most accurate weather information for our area. We are happy to hear that rainy conditions were not experienced during the wedding ceremony.

Warm Regards,

Andrew G.
Guest Service Manager
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Southeast
Level 5 Contributor
86 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
Reviewed June 12, 2014

We have stayed here before and have had good experiences. This time, not up to par and I can say two things - it matters what room you get and who you deal with at the front desk.

We were given a room with a terrible smell. We asked to switch and were told there were issues with a few rooms with sulfer smell due to piping. If you know some rooms smell - FIX THEM and don't knowingly subject guests to it. That seems obvious to me, but not to some of the staff. The upgraded rooms are definitely much nicer, but even among similarly priced rooms there is a pretty big difference.

There are very good front desk employees and then some who clearly are just there to make the $ for the Summer and be close to the beach. They are under new property management and front desk staff needs to be retrained to be more helpful and customer focused.

The common areas are very nice and the staff outside - food and beverage and beach are EXCELLENT. Honestly trying to make guests' stay wonderful. They should train some of the front desk staff!

Room Tip: If you are a light sleeper, do not take a room next to the lower levels of the parking garage. Folks...
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  • Stayed June 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank takenthekids
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Andrew G, Guest Relations Manager at Shell Island Resort, responded to this review, June 13, 2014
Dear takenthekids,

We are pleased that you returned to the Shell Island Resort and we apologize if you feel this experience did not match that of those in the past. It is our goal to provide every guest with exceptional customer service and to provide the best experience possible. The sulfur smell you experienced during your stay is directly related to our proximity to the maritime estuary and the way the town processes the water, as it is with any coastal island community. We assure you that the water is 100% safe. We make it a priority to constantly flush our own systems to help alleviate residual odor as much as we can, and do not knowingly subject any guest to a room that does not pass initial inspection. We have recently welcomed new staff members to the Guest Service Department with variety of educational, customer service, and hospitality backgrounds. All of our new hires go through a rigorous interview and training process. I apologize if any member of my staff made you feel as if you were not the focus of their attention. As I head up this department I would encourage you to contact me directly at the resort to discuss any details pertaining to the guest service agents. Several of our owners have participated in a revitalization program to upgrade their suites. 75 of these rooms are currently complete and our management team is currently evaluating each room so that the best value for our guest can be achieved. We are happy that you were able to experience one of these beautifully renovated suites. Thank you again for your comments, although negativity is always painful to hear, it does help us grow so that we may better serve the members of our Shell Island Family.

Warm Regards,

Andrew G.
Guest Services Manager
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Washington DC, District of Columbia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed June 11, 2014

Was at Shell Island first week in June. Ninth floor view south tower Fabulous ocean views and sound views newly renovated room nice and fresh, comfortable king size bed, one and a half baths a great convenience. Ocean front living/dining room with a veranda great for sipping wine and watching the ocean. Restaurant and bars great food and drinks, eat inside or outside at the patio bar all with ocean beach views . Nice specials every day and 2 or 3 fresh local fish dishes. Super Hamburger C.A.B. cooked to you temperature preference. Staff very helpful and courteous Good value wonderful location

Room Tip: The other hotels on Wrightsville beach are not all ocean front and don't have the extra half ba...
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  • Stayed June 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Frank M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Andrew G, Public Relations Manager at Shell Island Resort, responded to this review, June 13, 2014
Dear Frank M,

I've always said that a rainy day at the beach is better than no day at the beach and it looks like you feel the same way! I am pleased that you enjoyed one of our 75 renovated suites that include new furnishings and bedding, not to mention your amazing ocean and sound views! I will pass on your compliments to the Chef regarding your wonderful experience at our Island's End Bar and Grill. We can't wait until your next visit.

Warm Regards,

Andrew G
Guest Services Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Charlotte, North Carolina
Level 3 Contributor
10 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed June 11, 2014

Our daughter and her fiance' were married on the beach in front of Shell Island and the reception followed in the main ballroom at the Resort. Merideth Swicegood in the Hotel Sales group was excellent to work with from the very beginning and continued to help us through the entire process. She never acted like we were a bother and always made us feel like there was no problem she couldn't handle. We stayed at the Resort for 4 nights and from the day we arrived, all of the staff were very helpful and friendly. A few of the staff who made a great impression on us were Mike, a bellman, Jamie at the front desk & bartender, Shannon and Madeline as hostesses in the restaurant and Garrett as a bartender. We know the staff had no control over the weather, but it was perfect the day of the ceremony! If you have an upcoming event, be sure to give strong consideration to Shell Island Resort!

Stayed May 2014, traveled as a couple
Helpful?
2 Thank AMY G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Andrew G, Guest Relations Manager at Shell Island Resort, responded to this review, June 13, 2014
Dear Amy G.

Congratulations from the Shell Island Family on your daughters recent wedding. We feel so privileged to be a part of her special day, and yours as the mother-of-the-bride! It's so awesome that so many of our staff were able to contribute to your experience. I have passed your compliments on to their perspective managers. We hope to have you back with us soon!

Warm Regards,

Andrew G.
Guest Services Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Shell Island Resort

Property: Shell Island Resort
Address: 2700 Lumina Ave N, Wrightsville Beach, NC 28480-1699
Location: United States > North Carolina > Wrightsville Beach
Amenities:
Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 On the Beach Hotel in Wrightsville Beach
#5 Family Hotel in Wrightsville Beach
Price Range (Based on Average Rates): $$$
Hotel Class:3.5 star — Shell Island Resort 3.5*
Number of rooms: 153
Official Description (provided by the hotel):
Nestled on the northern tip of Wrightsville Beach, Shell Island Resort is surrounded by a sprawling expanse of sand and unparalleled views of the Atlantic Ocean, Mason’s Inlet, and Figure Eight Island. This family-friendly resort and hotel boasts a front row seat to the beckoning sea and a beach that seems to stretch endlessly, making it feel like it is yours alone. ... more   less 
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Also Known As:
Shell Island Oceanfront Hotel
Shell Island Oceanfront Resort
Wrightsville Beach Shell Island Resort
Shell Island Resort Nc
Shell Island North Carolina
Shell Island Hotel
Shell Island Nc
Shell Island Resort North Carolina
Shell Isl All Oceanfront Suites
Shell Is Resort Wrightsville Beach

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