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Embassy Suites by Hilton Winston - Salem
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Reviews (944)
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Reviewed April 20, 2006

The entrance to the Winston-Salem "wanna-be" Embassy Suites is through an underground drive-up, where bellhops greet you with a cheery hello while giving you the rundown on parking options: Valet? $10 a day. Self-park? $6 a day, but you're charged $6 every time you enter the garage, even if it's more than once a day.

And then you enter the lobby (not an atrium) where tables and chairs are clustered closely together, there's a bar nearby, but if there's a restaurant, we didn't see it.

After checking in, it became clear that what might have been an atrium is, in fact, on the second floor. It's a huge open area (the ceiling is 8 floors up) so it probably qualifies as an "atrium", but -- rather than making it a trademark Embassy Suites aesthetic indoor community for use by ALL guests -- it's used instead for weddings, receptions, conventions, and anything BUT a "come sit and relax" place to be. (There's a photo on their website showing dozens of automobiles on the "atrium" floor, which is a pretty accurate reflection of the ambiance of this space.)

When we arrived in our room -- on the second floor -- chairs were being set-up for a wedding the following day. Our room had a sliding glass door entering directly into the wedding set-up. In fact, to reach the evening's "Manager's Reception", we had to cross behind the wedding chairs, climb a flight of stairs where the Management had set up a make-shift "bar" serving limited drinks, some chips and dip, and three or four tables were scattered about, assumably to make you feel welcome to sit and stay awhile. Fat chance. In all, the public areas was more than disappointing.

And then there's the suite itself. There are nice touches: granite counters and stainless steel, and the rooms are quite large. In fact, the kitchenette is so large, it's hard to understand why. The lack of a secure bolt on the entry door was a drawback, of course, but the biggest assault on the suite is the placement of the bathroom: if your spouse is asleep while you're awake, you have to walk through the bedroom to use the bath. Big layout mistake.

The mind-set of the management of this Embassy Suites is unique in it's lack of consideration for customers who haven't come to say "I do", or look at new model cars. There's an Embassy Suites about 30 minutes away in Greensboro. Go there instead.

Robin Stamm,
Epsom, NH

2  Thank robinstamm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 10, 2006

We stayed 1 night at this hotel - it's a beautiful hotel, nicely decorated, large room and comfortable beds. The breakfast was fine and the evening reception was okay - only 1 item to eat, but my husband raved about them - bacon wrapped scallops. The big problem for us came when we went to turn down the bed and the sheets weren't clean. The bed appeared to have been made, but when you pulled back the comforter, there were body "impressions" in the bed and believe it or not - what looked like feces rubbed on the sheets. We had the manager come up to see it and he was horrified and gave us a new room.

  • Stayed: March 2006
    • Value
    • Rooms
    • Cleanliness
    • Service
2  Thank Jennifer F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 27, 2006

I recently returned from a week long trip to North Carolina to visit colleges. This hotel, by far, had the nicest rooms we stayed in (and all of our hotels were Embassy Suites or Doubletree). The staff at the front desk was very helpful with directions and recommended a great place for dinner. Our room was a little chilly but I never complained so I can't really complain about that. Also, much to my daughters disappointment, the jacuzzi was broken and the workout room did not have an eliptical trainer. But, she loved the Starbucks in the lobby. Also, our room faced the street and we did have to deal with traffic noise and sirens. Other than that, it was a wonderful stay and I would definitely stay there again.

  • Stayed: March 2006
    • Value
    • Rooms
    • Cleanliness
    • Service
4  Thank Bamamommy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor Member
raleigh nc
14
Reviewed March 18, 2006

nothing but lie,s first thing i ask is when i did resorvation( i called hotel direct ) is there a jaquzzie well when we got there we found out there was but it had been broken sense the renovation ,next we needed a extra blanket and called front desk they said sure we will send one right up called back second time they said same thing, never got one so we took a blanket off king bed for our son to use, next morning towel boy showes up so we ask him for blanket he said no problem, never came back, we finaly got a maid to get us one, that night we went to use it and found it to look like it came from the parking lot and cars had ran over it, called front desk ,they said they will send one right up again no show 5 times lied to , and there breakfast worst ever only one person serving and couldnt keep food out, kept running out of everything, dont stay on city side, 2 blocks from fire station alot of traffic noise and sirens, they did offer to give us 20 dollars off a night we said whatever and checked out early, oh the room was very nice but i worked at a hotel and believe customer satisfaction brings people back

  • Stayed: March 2006
    • Value
    • Rooms
    • Cleanliness
    • Service
4  Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor Member
North Carolina
12
Reviewed December 27, 2005

I loved my stay at the Embassy Suites Winston-Salem. The front desk was extremely helpful and the rooms were very upscale. I also love the location - right downtown in the middle of lots of restaurants and trendy little shops. Starbucks Coffee shop is also located within the Embassy Suites. Yummy!

I will definitely be staying at this hotel and I'll recommend it to all my co-workers and friends.

Stayed: November 2005
2  Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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