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“A heartbreak”

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Embassy Suites by Hilton Winston - Salem
Ranked #13 of 38 Hotels in Winston Salem
Concord, New Hampshire
Level 6 Contributor
128 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 70 helpful votes
“A heartbreak”
Reviewed April 20, 2006

The entrance to the Winston-Salem "wanna-be" Embassy Suites is through an underground drive-up, where bellhops greet you with a cheery hello while giving you the rundown on parking options: Valet? $10 a day. Self-park? $6 a day, but you're charged $6 every time you enter the garage, even if it's more than once a day.

And then you enter the lobby (not an atrium) where tables and chairs are clustered closely together, there's a bar nearby, but if there's a restaurant, we didn't see it.

After checking in, it became clear that what might have been an atrium is, in fact, on the second floor. It's a huge open area (the ceiling is 8 floors up) so it probably qualifies as an "atrium", but -- rather than making it a trademark Embassy Suites aesthetic indoor community for use by ALL guests -- it's used instead for weddings, receptions, conventions, and anything BUT a "come sit and relax" place to be. (There's a photo on their website showing dozens of automobiles on the "atrium" floor, which is a pretty accurate reflection of the ambiance of this space.)

When we arrived in our room -- on the second floor -- chairs were being set-up for a wedding the following day. Our room had a sliding glass door entering directly into the wedding set-up. In fact, to reach the evening's "Manager's Reception", we had to cross behind the wedding chairs, climb a flight of stairs where the Management had set up a make-shift "bar" serving limited drinks, some chips and dip, and three or four tables were scattered about, assumably to make you feel welcome to sit and stay awhile. Fat chance. In all, the public areas was more than disappointing.

And then there's the suite itself. There are nice touches: granite counters and stainless steel, and the rooms are quite large. In fact, the kitchenette is so large, it's hard to understand why. The lack of a secure bolt on the entry door was a drawback, of course, but the biggest assault on the suite is the placement of the bathroom: if your spouse is asleep while you're awake, you have to walk through the bedroom to use the bath. Big layout mistake.

The mind-set of the management of this Embassy Suites is unique in it's lack of consideration for customers who haven't come to say "I do", or look at new model cars. There's an Embassy Suites about 30 minutes away in Greensboro. Go there instead.

Robin Stamm,
Epsom, NH

Helpful?
2 Thank robinstamm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (98)
Date | Rating
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English first
Charlottesville, VA
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed April 10, 2006

We stayed 1 night at this hotel - it's a beautiful hotel, nicely decorated, large room and comfortable beds. The breakfast was fine and the evening reception was okay - only 1 item to eat, but my husband raved about them - bacon wrapped scallops. The big problem for us came when we went to turn down the bed and the sheets weren't clean. The bed appeared to have been made, but when you pulled back the comforter, there were body "impressions" in the bed and believe it or not - what looked like feces rubbed on the sheets. We had the manager come up to see it and he was horrified and gave us a new room.

  • Stayed March 2006
    • Value
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Jennifer F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Birmingham Alabama
Level 3 Contributor
13 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed March 27, 2006

I recently returned from a week long trip to North Carolina to visit colleges. This hotel, by far, had the nicest rooms we stayed in (and all of our hotels were Embassy Suites or Doubletree). The staff at the front desk was very helpful with directions and recommended a great place for dinner. Our room was a little chilly but I never complained so I can't really complain about that. Also, much to my daughters disappointment, the jacuzzi was broken and the workout room did not have an eliptical trainer. But, she loved the Starbucks in the lobby. Also, our room faced the street and we did have to deal with traffic noise and sirens. Other than that, it was a wonderful stay and I would definitely stay there again.

  • Stayed March 2006
    • Value
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Bamamommy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor Member
Reviewed March 18, 2006

nothing but lie,s first thing i ask is when i did resorvation( i called hotel direct ) is there a jaquzzie well when we got there we found out there was but it had been broken sense the renovation ,next we needed a extra blanket and called front desk they said sure we will send one right up called back second time they said same thing, never got one so we took a blanket off king bed for our son to use, next morning towel boy showes up so we ask him for blanket he said no problem, never came back, we finaly got a maid to get us one, that night we went to use it and found it to look like it came from the parking lot and cars had ran over it, called front desk ,they said they will send one right up again no show 5 times lied to , and there breakfast worst ever only one person serving and couldnt keep food out, kept running out of everything, dont stay on city side, 2 blocks from fire station alot of traffic noise and sirens, they did offer to give us 20 dollars off a night we said whatever and checked out early, oh the room was very nice but i worked at a hotel and believe customer satisfaction brings people back

  • Stayed March 2006
    • Value
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor Member
Reviewed December 27, 2005

I loved my stay at the Embassy Suites Winston-Salem. The front desk was extremely helpful and the rooms were very upscale. I also love the location - right downtown in the middle of lots of restaurants and trendy little shops. Starbucks Coffee shop is also located within the Embassy Suites. Yummy!

I will definitely be staying at this hotel and I'll recommend it to all my co-workers and friends.

Stayed November 2005
Helpful?
2 Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Charlotte, NC
2 reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed December 14, 2005

Good customer service is definitely not a quality of this newly remodeled hotel. Front desk staff are rude and lazy. Management is less than desirable - no one cares to hear complaints, especially regarding services, setups, and conventions. Don't ever believe a staff member when they say they will call you back - you'll be waiting indefinitely.

  • Stayed December 2005, traveled on business
    • Value
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank NC-Masterful
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Jose, California
Level 2 Contributor
6 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed November 16, 2005

First stay at this new/renovated hotel and the suite was spacious and the bed was great. Friendly staff at the desk. The breakfast area and lounge were still under renovation but they had a restaurant/bar set up on the deck and it was nice and open. Overall, good deal.

Stayed November 2005
Helpful?
2 Thank GlobalOdyssey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Embassy Suites by Hilton Winston - Salem

Property: Embassy Suites by Hilton Winston - Salem
Address: 460 N Cherry St, Winston Salem, NC 27101-2898
Phone Number:
Location: United States > North Carolina > Winston Salem
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#10 Romantic Hotel in Winston Salem
#12 Business Hotel in Winston Salem
#15 Family Hotel in Winston Salem
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Embassy Suites by Hilton Winston - Salem 3.5*
Number of rooms: 146
Official Description (provided by the hotel):
Conveniently located downtown Winston-Salem, NC in the Twin City Quarter, just off Interstate 40 Business, 20 minutes from Piedmont Triad International Airport. Within walking distance to restaurant row, entertainment, galleries and shops. Over 57,000 square feet of meeting space. Starbucks Coffee Shop located in the lobby. ... more   less 
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Also Known As:
Embassy Suites Winston Salem
Winston Salem Embassy Suites

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