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“Excellent Stay” 4 of 5 bubbles
Review of Embassy Suites by Hilton Winston - Salem

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Embassy Suites by Hilton Winston - Salem
Ranked #12 of 37 Hotels in Winston Salem
Hamilton, Bermuda
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Excellent Stay”
4 of 5 bubbles Reviewed June 30, 2013

Great hotel. Breakfast bar has a huge variety and staff is helpful and friendly. Must have your own transportation as public transport is limited. Rooms are clean and spacious. Plenty of places to eat and a gym is across the street if a person prefers classes.

  • Stayed June 2013, traveled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
1 Thank Bernadette W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Randy R, General Manager at Embassy Suites by Hilton Winston - Salem, responded to this review, July 6, 2013
Thanks for taking the time to review our hotel. We are glad to see you enjoyed your stay at our hotel and the surrounding area. We love the fact that their is so many places to dine and things to do within walking distance of our hotel. I hope you can visit us again in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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692 reviews from our community

Traveler rating
    292
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    96
    61
    43
See reviews for
235
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (91)
Date | Rating
  • English first
  • Spanish first
  • Any
English first
winston, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 bubbles Reviewed June 26, 2013

room was nice if you don't need the pullout. hotel is a bit dated and elevators felt old and dirty. staff was friendly. beds slept well. two requests for staff to help with something were happily agreed to, but nothing was ever done

  • Stayed June 2013, traveled with family
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
1 Thank Debra M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Randy R, General Manager at Embassy Suites by Hilton Winston - Salem, responded to this review, July 6, 2013
Thank you for taking the time to review our hotel. We are glad to here our staff was friendly, but apologize that we feel short of following through on what you asked of us. This is not typical of our hotel staff and will be working with them to ensure we follow through to meet guest expectations. Thanks again for staying with us!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Swansboro, United States
1 review
5 of 5 bubbles Reviewed June 24, 2013

Excellent hotel from the staff, to the food, to the cleanliness. Great place to have a conference. The breakfast was absolutely wonderful. You have to get an omelet. The staff who took care of our conference were couteous and efficient. Every staff member I encountered was absolutely friendly and helpful.

  • Stayed June 2013, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Due -IN Connie A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Randy R, General Manager at Embassy Suites by Hilton Winston - Salem, responded to this review, July 6, 2013
Thank you for taking the time to review our hotel. We pride ourselves in taking care of groups both big and small. We are glad to see we met and exceeded expectations for your conference. We hope you can visit us again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sarasota, United States
2 reviews
5 of 5 bubbles Reviewed June 23, 2013

Staff were very friendly and helpful. Hotel was clean and well kept. Suites were good size and clean. Furnishings adequate but had a few worn areas. Beds were very comfortable. Evening reception was fair. Wonderfully prepared hot breakfast. Parking in city garage was convenient.

  • Stayed June 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank William L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Randy R, General Manager at Embassy Suites by Hilton Winston - Salem, responded to this review, July 6, 2013
Thank you for taking the time to write a review for our hotel. We are glad our friendly staff was able to serve you! We hope you can visit us again in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fayetteville, United States
1 review
5 of 5 bubbles Reviewed June 22, 2013

Excellent service by all of the parties involved. Loved it!!! I had to change my reservation numerous times and I was extremely satisfied by the way it was handled; ended up staying an extra night I was so pleased. Loved the amenities, the location, and the staff's friendliness was absolutely priceless. Now...the fact that Starbucks was so close to me, that alone is a winner!!!

  • Stayed June 2013, traveled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Abigail G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Randy R, General Manager at Embassy Suites by Hilton Winston - Salem, responded to this review, July 6, 2013
Thank you for your review. We are glad we were able to accommodate any changes that you needed during your stay. We are pleased to see you enjoyed everything with your stay, including the perk of a Starbucks onsite!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Winston-Salem, United States
1 review
5 of 5 bubbles Reviewed June 20, 2013

The staff was beyond amazing!!!!!!!!!!! Stayed there on my wedding day/night to get ready near where my wedding was. The valet Phil is a treasure and was on top of all the vendors I had coming in and out to help me get ready. Just beyond belief how wonderful he was! A night time manager also went above and beyond for me. When I put my wedding dress on the top hook was missing. My mom called down to the front desk for a safety pin because we were in a panick and the limo was waiting....the manager Dale (female) came right away but not with a safety pin....with a full sewing kit and sewed a new clasp on my dress for it to hook. Wonderful experience!!

  • Stayed June 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Kristy M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Randy R, General Manager at Embassy Suites by Hilton Winston - Salem, responded to this review, July 6, 2013
Thank you so much for your taking the time to let us know how your stay was. We are ecstatic to hear that our staff and managers went above and beyond with service expectations! We incorporate a make a difference culture and love to see when we receive review like yours. Thanks, again for staying with us, and hope you can come back soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Jonesboro, Arkansas
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed June 19, 2013 via mobile

We went with my husband in a business trip and I was worried about it being kid friendly. The staff was so helpful and vallet was great , housekeeping FAB! needles to say our kids loved staying there they especially loved the pool & room service :) GREAT FOOD, VERRRY CLEAN, GREAT SERVICE ALL AROUND. We will go back. Location was great close to a lot of great places!

  • Stayed March 2013
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Dora D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Randy R, General Manager at Embassy Suites by Hilton Winston - Salem, responded to this review, July 6, 2013
Thank you so much for your taking the time to let us know how your stay was. We are glad you enjoyed your stay and the service of our staff! We certainly do pride ourselves as being family friendly and taking great care of our guest who's families have chosen us to serve them. We hope you can visit us again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Embassy Suites by Hilton Winston - Salem

Property: Embassy Suites by Hilton Winston - Salem
Address: 460 North Cherry Street, Winston Salem, NC 27101
Phone Number:
Location: United States > North Carolina > Winston Salem
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#10 Romantic Hotel in Winston Salem
#12 Business Hotel in Winston Salem
#15 Family Hotel in Winston Salem
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Embassy Suites by Hilton Winston - Salem 3.5*
Number of rooms: 146
Official Description (provided by the hotel):
Conveniently located downtown Winston-Salem, NC in the Twin City Quarter, just off Interstate 40 Business, 20 minutes from Piedmont Triad International Airport. Within walking distance to restaurant row, entertainment, galleries and shops. Over 57,000 square feet of meeting space. Starbucks Coffee Shop located in the lobby. ... more   less 
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Also Known As:
Embassy Suites Winston Salem
Winston Salem Embassy Suites

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