When we're near Hanes Mall (Winston-Salem, NC), Tripps always beckons us with its good service and food. However, what's most attractive about this restaurant is its reliability. We have dined in nearby sit-down chains located in the mall proper (think days of the week), but have found both their service and food quality quite variable, sometimes passable but more and more often sliding toward the lower end of the scale. Tripps may not be a "fine" dining establishment per se, but it's plenty fine for us. We've always had good experiences at this location.