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“Great stay! Friendly staff.”

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Fairfield Inn & Suites Winston-Salem Hanes Mall
Ranked #10 of 38 Hotels in Winston Salem
Certificate of Excellence
Gettysburg, Pennsylvania
Level 3 Contributor
21 reviews
common_n_hotel_reviews_1bd8 11 helpful votes
“Great stay! Friendly staff.”
Reviewed May 12, 2013

A family emergency led to my wife and I being at the Fairfield Inn with our small dog for 2 weeks. During that time, we were impressed with the overall professional and friendly staff that we encountered from the housekeeping staff on up to the GM, Victor Duarte. Boutique hotels earn their reputation through providing superior service and this hotel shines against that standard.
Special mention to the welcoming reception staff, Sharon, Priscilla and Josh and to Helen and Maria, the women who run a solidly above average chain hotel breakfast.
All in all, a well run hotel worth giving consideration to when choosing a hotel in the area.

  • Stayed April 2013, traveled with family
    • Value
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank LuckyDucks3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DAmickDaly7, Above-Property Response Contact at Fairfield Inn & Suites Winston-Salem Hanes Mall, responded to this review, May 13, 2013
Dear LuckyDucks3,

Thanks for reviewing our Fairfield Inn & Suites; we appreciate your kind words and I will be sure to pass them on to the rest of our team to recognize their hard work! I am glad to hear that we were able to take care of you for an extended period while you were in town and hope that all is well with your family. Thank you again and we hope to see you the next time you're in the area.

David Amick
eCommerce Manager
Daly Seven, Inc
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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198 reviews from our community

Traveler rating
    102
    70
    22
    4
    0
See reviews for
63
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48
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (29)
Date | Rating
  • English first
  • French first
  • Any
English first
Montross, Virginia
Level 3 Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed May 1, 2013

We were so glad we found this hotel, it was just perfect for what we needed. Having travelled from Virginia, we needed a good hotel with a restaurant nearby. Luckily there was a mall there too! Victor who was on the front desk was so helpful, professional and his favourite soccer team is Manchester United :) He is an asset to the hotel. Freshly baked cookies there to welcome guests - always enjoyed! Rooms were very clean and modern, free breakfast was ample to suit any tastes. Thanks for a great stay, to Victor, the cleaning staff (great job) and the breakfast lady who kept everything well stocked and clean.

  • Stayed May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank kilmerwo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DAmickDaly7, Above-Property Response Contact at Fairfield Inn & Suites Winston-Salem Hanes Mall, responded to this review, May 3, 2013
Dear kilmerwo,

Thanks for taking the time to write a review - I'm happy to hear you had such a great stay (but as an Arsenal fan, I do have to take slight offense at your Premier League allegiances! :). I will be sure to pass your kind words on and we're glad you enjoyed our amenities so much & found our staff friendly and helpful. Thank you again and we hope to see you for another visit soon!

David Amick
eCommerce Manager
Daly Seven, Inc
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
A TripAdvisor Member
Reviewed April 20, 2013

Large room, clean bath, great shower, comfortable bed, micro fridge, good breakfast, welcoming lobby, friendly front desk, complimentary spirits and eats at happy hour, free Otis Spunkmeyer cookies, nice fitness room. This hotel is a great value for the money. The only negative is it can be noisy close to the highway and the garbage trucks come about 5 in the morning so light sleepers may be annoyed. If I'm ever back this way, would stay again.

  • Stayed April 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DAmickDaly7, Above-Property Response Contact at Fairfield Inn & Suites Winston-Salem Hanes Mall, responded to this review, April 22, 2013
Dear TJTarheel,

Thank you for reviewing your recent stay with us. I'm glad you had a great visit and found your room so spacious and also that you enjoyed the free cookies and our manager's reception. We appreciate your other feedback as well and look forward to seeing you again when you're in Winston-Salem!

David Amick
eCommerce Manager
Daly Seven, Inc
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sylva, North Carolina
Level 4 Contributor
45 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed April 19, 2013

My husband stayed here a couple of weeks ago on a business trip and he really enjoyed it. He is still talking about the sweet "grandmotherly" like lady that worked the continental breakfast...she was super sweet to him every morning. Great service makes these long business trips much easier. Thank you!

  • Stayed March 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Erica H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DAmickDaly7, Above-Property Response Contact at Fairfield Inn & Suites Winston-Salem Hanes Mall, responded to this review, April 22, 2013
Dear Erica H,

Thank you for reviewing our Fairfield Inn & Suites and I'm pleased that your husband had a great stay and found our staff so friendly and helpful. Hopefully you will be able to check us out as well sometime soon! Thanks again for your review.

David Amick
eCommerce Manager
Daly Seven, Inc
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Denver
Level 2 Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed April 18, 2013

I've stayed in Winston Salem for 2 months and this Fairfield beats the Hampden, Courtyard, Holiday Inn, and of course the Extended Stay.

The BEST perk is the free gym access to THE RUSH a short drive away. Free breakfast and manager special nights tues & wed make this hotel stand out. No wonder it sells out faster than the others!

Room Tip: Book Early!
See more room tips
  • Stayed April 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank DenverTennisPro
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DAmickDaly7, Above-Property Response Contact at Fairfield Inn & Suites Winston-Salem Hanes Mall, responded to this review, April 22, 2013
Dear DenverTennisPro,

Thanks so much for your review and kind words. I'm really happy to hear that we have become your favorite option in Winston-Salem and that you've been able to take advantage of the free off-site full-service gym access. Thank you again and we appreciate your recommendation!

David Amick
eCommerce Manager
Daly Seven, Inc
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Salem, Virginia
Level 5 Contributor
62 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed April 9, 2013

Always greeted with a great attitude every time I stay here! Great service and quick check in. Rooms are clean and nicely decorated. Bed was very comfortable and I always get a good nights sleep at this hotel. I have been here a couple of times when there was a pizza happy hour in the reception area. Good timing. Good breakfast in the am. Highly recommend this hotel for business travel. Great value.

  • Stayed March 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank David A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DAmickDaly7, Above-Property Response Contact at Fairfield Inn & Suites Winston-Salem Hanes Mall, responded to this review, April 16, 2013
Dear David A,

Thank you for taking the time to review our hotel and we appreciate your repeated business! I'm happy to read that you find our service fast and friendly and our guest rooms clean and comfortable. Thanks for the recommendation as well and we look forward to your next stay with us.

David Amick
eCommerce Manager
Daly Seven, Inc
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Borrego Springs, California
Level 6 Contributor
267 reviews
99 hotel reviews
common_n_hotel_reviews_1bd8 144 helpful votes
Reviewed March 23, 2013

Wow, what a welcome! This hotel has THE BEST management! Fresh-baked cookies at the front desk when we arrived; a really nice reception in the common area during complementary happy hour which included boxes and boxes of locally-made pizzas, beer, wine, and lots of "real food" snacks; a wonderful recommendation for dinner at a nearby restaurant, The Village Tavern, which was absolutely superb; and, when we checked out, we were given bottles of water for our journey. The room was, in the Marriott tradition, absolutely clean and well-designed. Great location directly across the street from Hanes Mall. Highly recommended!

  • Stayed March 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Wahzah
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DAmickDaly7, Above-Property Response Contact at Fairfield Inn & Suites Winston-Salem Hanes Mall, responded to this review, March 25, 2013
Dear Wahzah,

Thanks for reviewing our Fairfield Inn & Suites! I'm really pleased that you found our guest service excellent and enjoyed our proximity to shopping and restaurants (and those cookies are pretty good, eh?). Thank you again for the review and we look forward to seeing you again soon!

David Amick
eCommerce Manager
Daly Seven, Inc
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Fairfield Inn & Suites Winston-Salem Hanes Mall

Property: Fairfield Inn & Suites Winston-Salem Hanes Mall
Address: 1680 Westbrook Plaza Dr, Winston Salem, NC 27103-2992
Phone Number:
Location: United States > North Carolina > Winston Salem
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Business Hotel in Winston Salem
#6 Family Hotel in Winston Salem
#6 Romantic Hotel in Winston Salem
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Fairfield Inn & Suites Winston-Salem Hanes Mall 2.5*
Number of rooms: 130
Official Description (provided by the hotel):
The Fairfield Inn & Suites Winston-Salem Hanes Mall hotel is located off I-40 at Hanes Mall, just 5 miles from downtown Winston-Salem. Our Winston-Salem hotel offers spacious rooms with luxurious bedding and complimentary Wi-Fi. After working out in our fitness center, or swimming in our indoor pool, enjoy a complimentary hot breakfast with fresh hot coffee. Other hotel amenities include a business center, and free wireless internet throughout hotel. ... more   less 
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Also Known As:
Fairfield Inn Winston-Salem Hanes Mall Hotel Winston Salem
Fairfield Winston Salem
Winston Salem Fairfield Inn

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