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“Lives up to Hilton Expectations”

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Hilton Garden Inn Winston Salem
Ranked #7 of 38 Hotels in Winston Salem
Certificate of Excellence
Reviewed April 1, 2013

This is a nice motel. It is clean and the staff is very efficient and courteous. We usually stay at the DoubleTree branch of the Hilton line, but we would not hesitate to stay at this Garden Inn again. There are multiple restaurants options nearby--- the Firebird Grill was outstanding.

Room Tip: We were able to get a king room connecting to a double queen room and that is a big plus when travel...
  • Stayed: March 2013, traveled with family
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1  Thank Sonomabound--nine
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KanaHotelGroup, Manager at Hilton Garden Inn Winston Salem, responded to this reviewResponded April 9, 2013

 We are pleased to hear you enjoyed the king room connecting to a double queen room during your stay here at the Hilton Garden Inn Winston Salem. Thank you for your review. Please return often!

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Reviews (514)
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446 - 452 of 514 reviews

Reviewed March 25, 2013

Staff was nice. As with all garden inns no free breakfast, breakfast staff wasn't good, I had to track the lady down to ask for service and ask for the bill. Ok location. Pizza place & chain steak place in walking distance. Minimal work out facilities. Minimal snacks in store. Nice and clean. For the price i like close by marriott better.

  • Stayed: February 2013
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1  Thank tidetraveler1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KanaHotelGroup, Manager at Hilton Garden Inn Winston Salem, responded to this reviewResponded March 27, 2013

Thank you for taking the time to discuss the disappointment you experienced during your stay at our hotel. ! Please know your comments are taken very seriously and will be acted upon immediately. We hope you will give us another chance to show you we are serious about our customer service. Our pricing is in line with similar properties in this area and we feel that we offer good value given our location and facilities. However, in your case it appears we failed to meet expectations, and for that I am truly sorry.”

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Reviewed March 15, 2013

I stay quite frequently at the Winston-Salem HGI and every single time I am amazed at how professional and courteous the staff is. The rooms are excellent and comfortable as all HGI rooms are. I particularly enjoy their jacuzzi because it is at a high temperature like you would expect at home. Very relaxing after a long day at work. I highly recommend this property to anyone coming to the Winston-Salem area. It is also very close to excellent restaurants, movie theater and the Hanes Mall.

  • Stayed: March 2013, traveled on business
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1  Thank mrmullen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KanaHotelGroup, Manager at Hilton Garden Inn Winston Salem, responded to this reviewResponded March 20, 2013

It is always nice to hear from our return guests here at the Hilton Garden Inn Winston Salem.  Your complimentary review of our hotel is much appreciated! We look forward to your next visit.

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Reviewed March 13, 2013

Wow, I can't believe the service you receive at the Hilton Garden Inn. From the front desk at checkin to the staff at breakfast you are always treated first class!!!! You will not be treated better at any other hotel! 5 minute drive to Hanes Mall.
This is definitely the best place I've stayed for the service you receive. Everyone knows you on a first name basis. Highly recommend!!!!!AAAA++++++. Thanks Rebecca and staff for all you do

  • Stayed: March 2013, traveled on business
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1  Thank Bill B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KanaHotelGroup, Manager at Hilton Garden Inn Winston Salem, responded to this reviewResponded March 20, 2013

 Thank you for taking the time to compliment our staff and hotel the Hilton Garden Inn Winston Salem. Our associates pride themselves on providing excellent guest service and will be pleased to hear they exceeded your expectations! Your review will certainly be shared with them.

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Reviewed March 9, 2013

Friendly staff, convenient location, healthy breakfast options, Precor gym equipment, quick and easy check in/out process, and paperless receipt! Great proximity to Hanes Mall, Piedmont Triad airport, and downtown. Couldn't ask for anything more!

  • Stayed: March 2013, traveled on business
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2  Thank Kerry F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KanaHotelGroup, Manager at Hilton Garden Inn Winston Salem, responded to this reviewResponded March 12, 2013

It is so nice to hear that you couldn't ask for anything more then what our hotel the Hilton Garden Inn Winston Salem had to offer. Thank you for such a great review.

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Reviewed March 7, 2013

I'm a Hilton Diamond member who spends 300+ nights a year in hotels. This is the best hotel in Winston-Salem, Greensboro, or High Point area. Remarkable service, solid breakfast choices, respectable amenities. You won't find a better hotel, regardless of brand, in the Triad region.

  • Stayed: March 2013, traveled on business
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2  Thank Tom P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KanaHotelGroup, Manager at Hilton Garden Inn Winston Salem, responded to this reviewResponded March 12, 2013

First of all thank you for being a Hilton Diamond member, we appreciate your loyalty to our brands. Second thank you for all your kind words concerning our hotel the Hilton Garden Inn Winston Salem. It was a very nice review and we hope to see you again soon.

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Reviewed March 6, 2013

I am a a Hilton Diamond Member and stay, regularly, at HGIs across the US. This is a relatively new, well maintained property located in in the main retail area of Winston-Salem. Plenty of shopping and dining options around. The hotel is QUIET. My room was fairly sized, comfortable, and well maintained. Room service was reasonably priced (Chef Salad, Bowl of Tortilla Soup, and a bottle of water was under $20.00, delivered promptly, and was delicious.

My only complaint, and its a small one, is their receipt policy. In what I can only describe as a "BS blame it on trying to be green" claim, they post a sign in the elevator that states they will no longer be delivering receipts on the day of checkout. They will be emailing them, instead. This is a cost-savings measure-pure and simple. Saves paper and time and in NO WAY benefits the guest. Nice try at "green washing" and making things more difficult for the guest. Just a note--i still haven't gotten an email copy of my receipt!

  • Stayed: March 2013, traveled on business
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4  Thank TravlinMan_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KanaHotelGroup, Manager at Hilton Garden Inn Winston Salem, responded to this reviewResponded March 12, 2013

We are sorry you did not like the receipt policy but we would be happy to print you out one when requested. We are glad to hear you liked our "QUIET' hotel. We hope we will be able to host you again in the future with this new information on the receipt policy. Thank you for your review.

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Additional Information about Hilton Garden Inn Winston Salem

Address: 1325 Creekshire Way, Winston Salem, NC 27103-3063
Phone Number:
Location: United States > North Carolina > Winston Salem
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#8 Family Hotel in Winston Salem
#9 Business Hotel in Winston Salem
Price Range: $119 - $243 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hilton Garden Inn Winston Salem 3*
Number of rooms: 112
Reservation Options:
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Also Known As:
Hilton Garden Inn Winston Salem Hotel Winston Salem

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