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Hilton Garden Inn Winston Salem
Ranked #7 of 37 Hotels in Winston Salem
Certificate of Excellence
Dawsonville, Georgia
Level Contributor
152 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
“I business ttrip”
2 of 5 bubbles Reviewed October 30, 2012 via mobile

I guess the quality of Hilton Garden Inns have just gone down. Poor service, rooms are bland at best, the breakfast food was lousy, the servers too busy talkin to one another to help me. The only good things were rooms were somewhat clean and two good restaurants nearby. I will not stay there agaiin.

  • Stayed October 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Gerry386
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Traveler1Tampa, Manager at Hilton Garden Inn Winston Salem, responded to this review, November 7, 2012
We are dismayed to learn of your experience. This is certainly not representative of the level of service we strive to extend to our guests. . We have been working with our staff to ensure these matters are corrected. Thank you for the distinct service you have provided us by sharing your thoughts.
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463 reviews from our community

Traveler rating
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See reviews for
138
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (27)
Date | Rating
  • English first
  • French first
  • German first
  • Any
English first
Montreal, Canada
Level Contributor
18 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 bubbles Reviewed October 30, 2012 via mobile

Stayed 2 nights. Clean hotel except for the bug I found in my room ( could happen anywhere). Comfortable bed, Internet connection was very slow ( difficult to Skype). Great location (near colleges and shopping), friendly staff, they offered free candy for halloween, parking spots were very narrow, hallways a bit noisy.
All in all great hotel will most definitely return!

  • Stayed October 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Aberdidi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Traveler1Tampa, Manager at Hilton Garden Inn Winston Salem, responded to this review, November 7, 2012
We are glad to hear your 2 night stay with us at the Hilton Garden Inn Winston Salem was a good one. Thank you for your great review and we hope to see you again on your next visit.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bluffton, South Carolina
Level Contributor
471 reviews
83 hotel reviews
common_n_hotel_reviews_1bd8 144 helpful votes
4 of 5 bubbles Reviewed October 16, 2012

Staff was moderately friendly, rooms were clean. The bathroom door in our room was designed NOT to stay open, so even when you were drying your hair, the door had to be closed unless you proped it open. Additionally, the A/C unit would not stop running at any temp - even under their "eco" mode and the noise was so loud, we needed to turn it off for peace and quite. Breakfast in the morning was adequate, however, the shelf where we sat was covered with dust. Lighting in the rooms was OK, and plugs were minimal - one of the lamps built in plugs did not work.This hotel is only about 4 years old, and I would not expect to have these issues in such a new hotel. Nice hotel, but not as nice as other HGI we'd stayed at - somewhat disappointing.

  • Stayed October 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank debbieinsc2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Traveler1Tampa, Manager at Hilton Garden Inn Winston Salem, responded to this review, October 25, 2012
 Unfortunately, it’s clear you were not pleased with your stay. We encourage you to bring concerns to the attention of our management team during your visit so that we may have the opportunity to correct the problem. We apologize for any inconveniences you experienced.
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Washington DC, District of Columbia
Level Contributor
40 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
5 of 5 bubbles Reviewed September 10, 2012

Great place to stay in winston salem close the main shopping area in Winston and conveniently located near major highways for easy access to many areas of interest in Winston. It is located near nice restaurants which is convenient if planning dinners around special locations like graduations etc

  • Stayed August 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank DrSopa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Traveler1Tampa, Manager at Hilton Garden Inn Winston Salem, responded to this review, September 18, 2012
 Thank you for the kind words regarding our hotel the Hilton Garden Inn Winston Salem. Hopefully, we'll have the opportunity to host you again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tampa, Florida
Level Contributor
19 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed August 21, 2012

We went to drop our daughter at school and stay a couple of extra days to get to know the area. The hotel is right of I-40 and very close to the Hanes Mall. Is surrounded by a multitude of places to eat from fast food to sit down restaurants. Close to most colleges and again; the easy access to I-40 makes it easy to get to all areas of the Piedmont Triad. My only recommendation for the hotel would be to have a shuttle for those guest without transportation for access to the mall and nearby shopping areas.

  • Stayed August 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Juan M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Traveler1Tampa, Manager at Hilton Garden Inn Winston Salem, responded to this review, August 29, 2012
We are always glad to hear from our guests here at the Hilton Garden Inn Winston Salem and would like to thank you for such a nice review. Your suggestion about the shuttle will be taken up at the next managers meeting and look forward to hosting you again in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lexington Park, Maryland
Level Contributor
33 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
3 of 5 bubbles Reviewed July 26, 2012

we have stayed here once before last year and we were very pleased but this time around we ran into some issues. After driving several hours we were greeted by a very rude older gentlemen at the front desk while checking in. We had 2 rooms booked and were told(prior to arrival) we would have them next to each other. When we asked him to make sure they were he was very rude telling us we could not and asked WHO told us that. We were in shock. We were fine that the rooms could not be next to each other because it was full but it was how he spoke to us. Finally after getting the keys and going to to the rooms the hallways felt like the airflow was shut off and you could hardly breathe. It was very humid. It was also the same way in the rooms. So while going to get more luggage from our vehicle we asked if something was wrong with the A/C and he told us thats just how it is. We mentioned to him we stayed here the exact same time of the year last year and it was not like this and we were told well it's that way now! We have traveled quite a bit and have never been treated like this. Very bad social skills. The people in the morning were very friendly and explained to is that they switched the hotel to Eco friendly but I'm not sure if that includes cutting off air supply to hallways. Not expected for a HGI. The rooms eventually did get somewhat cooler but it was a long time.

  • Stayed July 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SarahS76
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Traveler1Tampa, Manager at Hilton Garden Inn Winston Salem, responded to this review, August 2, 2012
We are disappointed to hear of your experience at our hotel and appreciate you taking the time to provide feedback. The problems you mentioned were brought to the attention of our management and have been addressed. While the lack of service you experienced is unusual and not the standard of our hotel, there is no excuse for an attitude on the part of any of our employees. We are sorry for the inconvenience and annoyance this incident caused.
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Kalamazoo, Michigan, USA
Level Contributor
18 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 bubbles Reviewed July 18, 2012

The facility was really excellent, the rooms were comfortable and very clean. I enjoyed the breakfast too, but I was a little disappointed in being charged extra for the meal, since that was touted as an amenity. Guess I'm a little naive as a traveler, but this was the only hotel out of 6 I stayed at that charged me extra for breakfast.

  • Stayed July 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank TomKzoo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Traveler1Tampa, Manager at Hilton Garden Inn Winston Salem, responded to this review, August 2, 2012
Thank you for your review and we would like to let you know that we do offer a second rate for the rooms that will include a breakfast. Our goal is to provide a variety of pricing alternatives for our guests. Thank you again for your review.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Winston Salem

Property: Hilton Garden Inn Winston Salem
Address: 1325 Creekshire Way, Winston Salem, NC 27103-3063
Phone Number:
Location: United States > North Carolina > Winston Salem
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#8 Family Hotel in Winston Salem
#9 Business Hotel in Winston Salem
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn Winston Salem 3*
Number of rooms: 112
Reservation Options:
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Also Known As:
Hilton Garden Inn Winston Salem Hotel Winston Salem

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