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“Good and bad...I liked the service but the place turns you away”

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Extended Stay America - Winston-Salem - Hanes Mall Blvd.
Ranked #27 of 38 Hotels in Winston Salem
Las Vegas, Nevada
Level Contributor
119 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
“Good and bad...I liked the service but the place turns you away”
Reviewed November 7, 2012

I really liked the service given to me here at the extended stay. Lisa, especially, is very nice and will make sure your stay is enjoyable. I was able to sleep well, and the TV is better than expected, although the channel lineup isn't that great. The kitchenette is everything you need when you need to stay here for quite a long time. Here is the bad thing...the first few days of my stay, I received a lot of bug bites. I did let them know and they took care of it right away. After that, I did not get anymore bites. If it wasn't for the pleasant service, this rating would have been lower. I was on a budget and this was the best deal I got at the time.

  • Stayed September 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank acwong27
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jamie B, Manager at Extended Stay America - Winston-Salem - Hanes Mall Blvd., responded to this review, November 13, 2012
"I recently received a copy of your review, and wanted to take a moment to respond. Our company prides itself on excellent guest service, so it was gratifying to read your feedback about our staff. I would like to give you my most heartfelt apology regarding the part of your stay that was not satisfactory.

In response to your comments about the pests, we have inspected all rooms and completed any necessary services to ensure that we don't have a repeat of your particular incident in the future. I can assure you that we will continue to maintain strict quality control measures, and would like to thank you for bringing this issue to our attention.

It's not common that we get the sort of feedback you provided, and although it is discouraging to read, it will help us make our hotel even better in the future. Let me apologize again that your stay was not completely satisfying, and assure you that we will continue to listen to our guests in forums like this one or directly (please visit our website and click the Contact Us link at the bottom of the page). I hope we have addressed your concern satisfactorily, and that you would give us the pleasure of having you as a guest again at this hotel or any other Extended Stay Hotels(sm) brand location in the future."
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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51 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (11)
Date | Rating
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English first
Park City, Utah
Level Contributor
48 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 80 helpful votes
Reviewed July 9, 2012

I was booked here by my company and ended up paying the difference out of pocket to stay somewhere (actually anywhere) else. I can't fault the dirty room since lack of maid service is part of the ESA concept but this place was literally falling apart. Stairwells roped off with caution tape, vending machines that had been attacked with chisels, DOA microwave, frazzled carpeting and bedding and in the bathroom what seemed to be actual spots of blood on the walls. Add indifferent management and this amounts to the most ghetto motel I've had the misfortune to stay in.

Room Tip: I'd heard that some of the ground floor rooms had been 'renovated' but in the case of th...
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  • Stayed April 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank UtahMarty
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ChristopherTM, Manager at Extended Stay America - Winston-Salem - Hanes Mall Blvd., responded to this review, July 19, 2012
I recently received a copy of your review of the Extended Stay America Winston-Salem - Hanes Mall Blvd.. Our company prides itself on providing great service and great rooms at great rates, which is why I was so disappointed to read your post. Please accept my most sincere apologies.

We know that our guests have multiple hotel choices, which is why our mission is to provide clean, comfortable rooms at an affordable price that guests want to come back to. The room condition you describe is totally unacceptable to me and not at all representative of our quality standards. In response to your post, I have met with our hotel staff and used your review to help coach them on room cleaning and inspection policy.

It's not common that we get the sort of feedback you provided, and although it is discouraging to read, it will help us make our hotel even better in the future. Let me apologize again that your stay was not completely satisfying, and assure you that we will continue to listen to our guests in forums like this one or directly (please visit our website and click the Contact Us link at the bottom of the page). I hope we have addressed your concern satisfactorily, and that you would give us the pleasure of having you as a guest again at this hotel or any other Extended Stay Hotels(sm) brand location in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
North Myrtle Beach, South Carolina
Level Contributor
45 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed June 22, 2012

I checked in today. Our normal place was booked. So far I have removed 3 bugs. One was on the stained curtains (spider), one was flying over my head (mosquito) when I laid on the bed, and one (beatle looking) from the conforter. The carpets are horribly stained and there are cobwebs in the lampshades. In order to give my 2yr old son a bath, I had to clean the tub first- removing 5 black hairs. When I went to dry him off, there was a long black hair on the towel. The blanket has tons of stains and some kind of gunk stuck on it, maybe gum? The coffee pot is gross, good thing I don't drink coffee. We were told when we checked in we wouldn't have housekeeping. There is a note in the bathroom stateing you only get housekeeping if you stay 7 days or longer, and then it's only once a week. The airconditioning unit has food in the vents. The walls have yellow drip stains (looks like nicotine stains).
Also, you do get free Wii Fi, but be prepared it's only one bar. When you type in the password, they ask you to pay more if you want faster/better conection.
I did read just now on their webcites that they have "stylish" rooms you can pay more for, Maybe that's where the good removes come from.
I gave this place 2 stars because how cheap is was, but it's true- you get what you pay for.
Also, be aware there is no elevator. You have to carry your lugage up stairs.

Room Tip: bring your own bedding, I wouldn't sleep on these.
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  • Stayed June 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 294ashleyb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ChristopherTM, Manager at Extended Stay America - Winston-Salem - Hanes Mall Blvd., responded to this review, July 19, 2012
Thank you for taking the time to make us aware of your experience at Extended Stay America Winston-Salem - Hanes Mall Blvd.. Providing for your total satisfaction, from the moment you arrive to the moment you depart, is my staff's primary duty. Hearing that we failed in your case is truly disheartening, and for that, I offer you my sincerest apology.

Please understand that maintain strict quality control standards, which demand that every room is inspected prior to making it available to our guests. Clearly there was a failure in our system during your stay. In response to your comments, I’ve personally met with all of our staff and used your review to demonstrate in which specific areas we can improve.

Let me assure you that your experience is certainly not typical, and that we have put in place measures to ensure that the type of stay you had won't be repeated. Again, I apologize and promise you that we are committed to your total satisfaction. If there is anything you would like to discuss further with me or our guest relations team, please don't hesitate to contact us by visiting our website and clicking on the Contact Us link at the bottom of the page. I do hope you will give us the honor of having you as a guest again if future travels will bring you into our area.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Columbia, South Carolina
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed April 1, 2012

Third world accomodations! The reservation was made for a work-related trip. The first room we were given was NASTY. We were offered to change rooms and went to inspect another room. It was OCCUPIED! The manager stated, "The computer says it's empty." Did she expect us to share? The third room at least had clean bed linens. The dishes (ALL of them) were greasy and had dried bits of food on them. The bathroom looked clean but smelled faintly of urine. We spent one night but everyone in our group staying here complained about the filthy environment. We all were transferred downtown to a much, much nicer inn. The person responsible for making this reservation has had an educational experience! We probably have stayed at worse, but it was not in the USA.

Room Tip: Don't unpack until you open up the bed and check the mattress pad, sheets and blanket./spread.
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  • Stayed March 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Leona S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ChristopherTM, Manager at Extended Stay America - Winston-Salem - Hanes Mall Blvd., responded to this review, July 19, 2012
We know that our guests have multiple hotel choices, which is why our mission is to provide clean, comfortable rooms at an affordable price that guests want to come back to. The room condition you describe is totally unacceptable to me and not at all representative of our quality standards. In response to your post, I have met with our hotel staff and used your review to help coach them on room cleaning and inspection policy.

It's not common that we get the sort of feedback you provided, and although it is discouraging to read, it will help us make our hotel even better in the future. Let me apologize again that your stay was not completely satisfying, and assure you that we will continue to listen to our guests in forums like this one or directly (please visit our website and click the Contact Us link at the bottom of the page). I hope we have addressed your concern satisfactorily, and that you would give us the pleasure of having you as a guest again at this hotel or any other Extended Stay Hotels(sm) brand location in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
north carolina
1 review
Reviewed September 26, 2011

If you want a great room at a great price and want to feel like you area at home then you gotta go here. melissa will greet you like you are an old friend or family member and be more helpful than i can express. the place is great. i travel extensively and have stayed at a lot of motels and this one tops the mall. the location is perfect. there is easy access to I-40, you are within walking distance of the mall..every kind of restaurant you could possibly want..speciality shoppes..pharmacys. you name it and it is right there. give it a try and say hello to melissa for me. safe travels to you all.

Room Tip: no tip needed.. they have nothing but good rooms.
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  • Stayed September 2011, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank rvclark
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pittsburgh, Pennsylvania
Level Contributor
36 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
Reviewed May 7, 2011

The manager was very pleasant and helpful........ the weekend evening front desk staff person was terrible, rude, discourteous, very unprofessional! I will never stay here again!

  • Stayed May 2011, traveled with family
    • Service
Helpful?
3 Thank adventureseekingram
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lookout Mountain-Chattanooga, Tennessee
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed January 2, 2011

Easy access off and on the Interstate with vast amounts of stores, restaurants, fast food, gas station establishments, etc. all around. Perfect for an overnight stop or extended stay. Despite claims by other reviewers...I found the room and bathroom exceptionally clean. Nothing was out of place and the tub and mirrors spotless. Check-in & Check-out staff were congenial and helpful. Could not have had a better stay and the price is more than reasonable...in fact a real bargain. You can't miss here.

  • Stayed December 2010, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Pelham1861
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Extended Stay America - Winston-Salem - Hanes Mall Blvd.

Property: Extended Stay America - Winston-Salem - Hanes Mall Blvd.
Address: 1995 Hampton Inn Ct, Winston Salem, NC 27103-7102
Phone Number:
Location: United States > North Carolina > Winston Salem
Amenities:
Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
Ranked #27 of 38 Hotels in Winston Salem
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Extended Stay America - Winston-Salem - Hanes Mall Blvd. 2.5*
Number of rooms: 111
Reservation Options:
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Also Known As:
Extended Stay Winston Salem
Winston Salem Extended Stay

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