My family and I stopped here on the way to Myrtle Beach. Fortunately we only had to stay there one night. I had one of the older rooms that had not yet been renovated. The a/c didn't work and the loft area was VERY hot and the plumbing leaked. I informed the front desk of my issues and they gave me the business card of the Ms. Jeanne Richards GM and said to let her know. They told me that they wanted to know what they could do, to get better. I called the GM and left a vociemail and even sent her an emai. She never had the courtesy to even reply.
The only bright point here was the front desk clerk Austin. He was a helpful and courteous young guy. Way more customer oriented than the GM.
I think that the old rooms should be kept just as clean and have the amenties working even though they are going to be updated not rented in disrepair.
- Official Description (provided by the hotel):
- Located just minutes away from Wake Forest University, WSSU, and downtown Winston-Salem, the Residence Inn Winston-Salem hotel’s also near local businesses like Hanes Brands, AON, Reynolds American, Pepsi, and BB&T. Our Winston-Salem Marriott hotel’s suites offer a fully equipped kitchen as well as spacious living and sleeping areas, which include our new luxurious bedding that will rival the coziness of your own bed. Start your day with our complimentary hot buffet breakfast in our Winston-Salem hotel’s gatehouse. Also located in our Residence Inn Winston-Salem gatehouse are our meeting room, fitness center, and business center. Have your own computer? Our Winston-Salem Marriott provides free wireless Internet throughout the hotel. Take advantage of our Winston-Salem hotel’s pool, heated spa, sport court, and complimentary use of the local YMCA to melt tensions away. End your day with our Residence Inn Winston-Salem Marriott complimentary evening social or a late night snack from our market. ... more less
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- Also Known As:
- Residence Inn Winston-Salem Hotel Winston Salem
- Winston Salem Residence Inn