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“Very Nice!!!!”

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Comfort Suites Winston Salem/ Hanes Mall
Ranked #23 of 38 Hotels in Winston Salem
Reviewed January 8, 2013

Comfort Suites (NOT to be confused with Comfort INN & Suites) always pleases!! Great comfy room, flat screen, nice lobby and hallways. Afternoon desk staff gave me an extra nice room due to frequent guest status. (Aren't they all supposed to do that?)

This chain is a rare one that is ALWAYS good in its price range! Not quite an HI or Marriott, but plenty good unless you really want the extras!! EXCELLENT value!!!!

Breakfast was good, but not among the best in this class of hotel.

  • Stayed: January 2013, traveled on business
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1  Thank Jack S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MicrotelWS, Director of Sales at Comfort Suites Winston Salem/ Hanes Mall, responded to this reviewResponded July 5, 2013

Thank you for pointing out that Comfort Suites is not the same as Comfort Inn or Comfort Inn & Suites. All three brands fall under Choice Hotels, however each offers different amenities. Please visit www.choicehotels.com to compare brands.

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104 - 110 of 160 reviews

Reviewed November 25, 2012

I stayed at this Comfort Suites while traveling for the Thanksgiving weekend. I made my reservations through the Choice Hotels Website. Upon arrival I was greeted by a very nice and professional front desk clerk who very quickly checked me in. I found my room to be very clean and well furnished. The large king bed was very comfortable and well made. The room also had a small work table and office chair, along with small sofa, microwave and Refrigerator. The wireless internet worked great during my stay. The breakfast area features the usual pastries, cereal, muffins and waffles, along with juice and coffee. It was well attended throughout the advertised time This hotel is located very close to busy Hanes Mall and traffic in the area was very heavy due to Holiday Shopping. It is also a little difficult to find ever with a GPS, as it is hidden behind another hotel. There are plenty of restaurants in easy walking and/or driving distance including an Outback Steak House located adjacent to this hotel. Over all this is a fantastic hotel with a very good rate. All of the employees were very nice and professional and if I have the opportunity I will stay here again and recommend it to other travelers in the Winston-Salem area.

  • Stayed: November 2012, traveled solo
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2  Thank SneakinDeacon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MicrotelWS, Director of Sales at Comfort Suites Winston Salem/ Hanes Mall, responded to this reviewResponded July 2, 2013

We often use Outback Steakhouse restaurant or the Microtel Inn by Wyndham hotel as our landmarks as we share a parking lot. The way the freeway is situated you travel a different way based on if you are travelling East or West on the Interstate. If travelling West on I-40 the exit is 190 Hanes Mall. If travelling East on I-40 the exit is 189 Stratford Road.

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Reviewed November 17, 2012

Stayed overnight to attend WSSU homecoming game. Our room had the jacuzzi tub and fireplace which actually worked this time. The hotel's location is great. Their breakfast wasn't great; regular continental; so we opted to eat out. We enjoyed our stay and would definitely stay again when we come back to town.

  • Stayed: October 2012, traveled as a couple
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1  Thank denice15
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MicrotelWS, Director of Sales at Comfort Suites Winston Salem/ Hanes Mall, responded to this reviewResponded October 2, 2013

If it's been a while since you have stayed at Comfort Suites Hanes Mall, I encourage you to come back and see our new look and check out our hot breakfast. Still offering spacious suites, great location, friendly staff, and competitive pricing.

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Reviewed November 3, 2012

Stayed there for 3 nights. Very pleased with the room, the service and the location. Breakfast is nothing special, but your not staying at a Crown Plaza, this is a continental breakfast at a Comfort Inn. There are too many restaurants close by to even begin to mention names. If you can't find a place to eat dinner with in a 10 minute drive, your too picky. I have NO problems with the internet and we were on the 3rd floor. Not sure what problems other people had with slow internet.

  • Stayed: October 2012, traveled as a couple
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1  Thank karter25
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MicrotelWS, Director of Sales at Comfort Suites Winston Salem/ Hanes Mall, responded to this reviewResponded June 11, 2013

The hotel shares a parking lot with Outback Steakhouse. In addition our location does offer access to over 50 restaurants within a 5 mile radius. Some of the restaurants include Olive Garden, Texas Roadhouse, Chili’s, Applebee’s, Macaroni Grill, Burger King, McDonalds, Genghis Grill, Chick Fila, Wich Wich, Lonestar, Cheddar's, Nacho Daddy's, and Oriental Café.

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Reviewed September 17, 2012

Ive stayed several times the last few months at this hotel. The staff does a good job. The rooms are clean. Breakfast is just okay. No hot items, except waffles that you can make. The internet service is JUST AWEFUL. Ive not been able to keep a signal long enough to do anything. I dont know what people there on business would do.

  • Stayed: August 2012, traveled with family
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1  Thank Barbara2745
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MicrotelWS, Director of Sales at Comfort Suites Winston Salem/ Hanes Mall, responded to this reviewResponded June 11, 2013

Our internet was upgraded several months ago and seems to have corrected any previous issues guest encountered. Also in May 2013 we started offering a hot breakfast.

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Reviewed August 26, 2012

Stayed here for two nights in mid-Aug, 2012. Got a really good rate using AAA membership. Room was very nice, clean and quiet at night. Nice outdoor pool, great (free) breakfast and courteous folks at the desk. Wifi signal was a little weak in the 2nd floor room.
Would definitely return.

  • Stayed: August 2012, traveled with family
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1  Thank Satisified10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MicrotelWS, Director of Sales at Comfort Suites Winston Salem/ Hanes Mall, responded to this reviewResponded June 20, 2013

We do accept AAA for individuals that are active AAA members. Please advise hotel staff at time of booking that you are an AAA member. Also have card present at check in. Please inquire with the hotel for other discounts and promotions that are available.

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Reviewed August 17, 2012

I stayed at this property Sunday August 12th through Wednesday August 15th. I arrived Sunday evening around 8:30. The hotel is convenient to the highway, and to numerous restaurants and retail options. The parking lot was well lit and felt safe. A family seemed to be enjoying the swimming pool. Check in took less than a minute. My room was spacious with a nice King size bed, ample closet space, a nice work area, a separate sitting area, coffe/ tea service, microwave and refrigerator. The bathroom was large, clean and well lit. (The hair dryer was very weak). The A/C had been left off so the room was quite hot upon arrival and took an hour or so to cool to a comfortable temperature. The TV (a large flat screen) was nice but the hotel cable system must not be HD as the TV picture was poor. The room was cleaned daily and fresh towels and toiletries were provided.
The breakfast buffet included a nice selection of cereals, fruits, pastry's, yogurts, juices, and several "cooked" options...microwavable biscuits, etc. They even have a make your own waffle station. The fitness center has several cardio machines, (eliptical trainers, and treadmills).
Auto-checkout worked fine. Overall I was satisfied with this property and I would stay here again.

  • Stayed: August 2012, traveled on business
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1  Thank MikePGreenville_SC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MicrotelWS, Director of Sales at Comfort Suites Winston Salem/ Hanes Mall, responded to this reviewResponded July 5, 2013

Additional to everything that was said we offer a guest reception Monday-Wednesday evenings 5:30-6:30, dry cleaning services, meeting space, and a hot breakfast Monday-Friday 6am-9am and Saturday-Sunday 7am-10am.

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Additional Information about Comfort Suites Winston Salem/ Hanes Mall

Address: 200 Capitol Lodging Ct, Winston Salem, NC 27103-7112
Phone Number:
Location: United States > North Carolina > Winston Salem
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #23 of 38 Hotels in Winston Salem
Price Range: $86 - $129 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Comfort Suites Winston Salem/ Hanes Mall 2.5*
Number of rooms: 80
Official Description (provided by the hotel):
Guests will find our family friendly hotel conveniently located just off Interstate 40 and right across the street from the Hanes Mall. Enjoy easy access to shops, museums, historic buildings and prestigious universities. Our Winston-Salem hotel is easily accessible to downtown Winston-Salem and the Piedmont Triad International Airport. For travelers on their way to the coastal resort city of Myrtle Beach, the Comfort Suites Winston-Salem is the perfect destination for an overnight stay. ... more   less 
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Also Known As:
Comfort Suites Winston Salem/ Hanes Mall Hotel Winston Salem
Winston Salem Comfort Suites

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