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Comfort Suites Winston Salem/ Hanes Mall
Ranked #21 of 38 Hotels in Winston Salem
Michigan
Level 6 Contributor
157 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 75 helpful votes
“Loved this hotel”
Reviewed May 22, 2012

We stopped here to stay overnight on our way to North Myrtle Beach, SC. We had a wonderful stay. We called ahead from the highway to reserve a room and we were pleasantly surprised when we pulled up to the hotel. It was a very nice hotel. Our room was clean and had enough room for us. The pool outside looked nice although we didn't get any use out of it. Our check in was very good. The woman at the front desk took great care of us. The breakfast in the morning had many choices and it was perfectly stocked and clean. We really enjoyed our stay and we will be back in the future. It was a great value for the money as a room with two queen beds was less than $80. I would recommend this hotel to anyone, we slept well and never had a problem with noise. There are also many places close by to eat or shop, Outback Steakhouse is in walking distance!

  • Stayed May 2012, traveled with family
    • Value
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Helpful?
1 Thank dbsr15
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
angib242, Director of Sales at Comfort Suites Winston Salem/ Hanes Mall, responded to this review, May 24, 2012
Our team is so glad you discovered us! Winston Salem is a great stopping point for travelers heading to the beach from the North or West. I welcome you back to see our new look. I anticipate that our rooms will be completely remodeled within the next couple of weeks. This includes carpet, furniture, and new flat screen televisions.
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152 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (25)
Date | Rating
  • English first
  • French first
  • Any
English first
pgw4
Level 3 Contributor
20 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed April 19, 2012

We stayed in the Comfort Suites last weekend. Returning from dinner on Saturday night we were dismayed to find the two suites across from us filled to the brim with college-age party goers. Of course they spilled into the hallway. I do have to say that the kids tried to contain the noise. Since our bedroom was separated by a door from the rest of the suite, there was very little noise penetration. I'm wondering how often this hotel is used by college kids for this purpose.
Other than that, the hotel was very comfortable and clean. We did get a room across from the woods, so highway noise was minimal. I enjoyed the fact that we could sleep with the windows open, getting fresh air. I will probably be going back there in the future.

Room Tip: A two room suite facing the woods is the quietest option.
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  • Stayed April 2012, traveled with family
    • Value
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Helpful?
1 Thank pgw4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
comfortsuitesws, Director of Sales at Comfort Suites Winston Salem/ Hanes Mall, responded to this review, April 20, 2012
The hotel has a no party policy in place to prevent excessive noise issues from occurring. Unfortunately there are times that individuals do not abide by our rules. These particular guests have been banned from the property. I am sorry for the inconvenience and appreciate your understanding.
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Fayetteville, North Carolina
Level 5 Contributor
52 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed April 18, 2012

Stayed over weekend in newly refurbished room on top 5th floor facing back of hotel. No problem with noise from highway. Room was very clean with new desk, table and sofabed. Could hear voices of people walking in hallway but not from adjacent rooms. Beds were comfortable. Non-smoking so very fresh smelling throughout the hotel. Front desk check-in lady was extremely helpful and kind, offered us water bottles and appetizer discount at a nearby restaurant. Water pressure in shower was good, free wi-fi connection, microwave in the room & free parking. Breakfast was all right with a waffle maker, cereals, bread/muffins and boiled eggs. Gym had 2 treadmills and 1 elliptical. Outdoor pool was closed (April stay). Drive through Outback Steakhouse parking lot and past Microtel to get to property. Location is convenient as it is only a few blocks from Hanes Mall and within 10 minutes of golf courses. Good value and happy with the quality of the room and our stay. Would stay again.

  • Stayed April 2012, traveled with family
    • Value
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Helpful?
Thank Researchalot
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
comfortsuitesws, Director of Sales at Comfort Suites Winston Salem/ Hanes Mall, responded to this review, April 20, 2012
I am so glad you like our new look. We hope to have all the rooms completed in the next few months. The lobby area will follow.
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Westchester, NY
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed April 9, 2012

Our son is a senior at Wake Forest, and we've stayed at this property every time we've visited. It's a rarity in the area-- all rooms are non-smoking, and there is a no pet policy. For a family with allergies this is truly a godsend and we're so glad that we were able to book rooms for graduation weekend in May. The only reason I don't give it 5 stars is that the breakfast is a little meager-- microwave sausage biscuits, waffles, and cold pastries are pretty much the norm.

Stayed October 2011, traveled with family
Helpful?
Thank murphs10708
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Myrtle Beach, South Carolina
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed January 17, 2012

We stayed at the hotel for the weekend and found the room with the fireplace to be terrific! The hotel was very clean and the staff was one of the best I have encoutered. We interacted the most with Maria and she was very accomodating and pleasant. We were given a gift card to a local restaurant good for a free appitizer, which was both very good and a good portion size as well. Maria took the time to tell us about the area attractions and restaurants. Overall one of the best hotel experiences I can remember.

  • Stayed January 2012, traveled as a couple
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Helpful?
2 Thank Robert_1975_1250
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
angib242, Manager at Comfort Suites Winston Salem/ Hanes Mall, responded to this review, February 10, 2012
Thank you for the glowing review. I feel like best stay ever is hard to live up too. We have a wonderful staff that truly enjoy what they do and it shows. We welcome you back anytime.
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charlotte
Level 3 Contributor
13 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed January 15, 2012

In Winston Salem for a work training that was being held at the Comfort Suites. The front desk staff was extremely accomodating and their dedication to their jobs is rare. The front desk employees wore so many hats I hope they are making the salaries of three people! Maria was on the evening shift at the front desk. Maria went out of her way to help my friend and I to find a restaurant that met our needs. She gave us at least 10 suggestions of dinner locations and gave us special vouchers for complimentary appetizers. All this was while she was answering the phones, and greeting guests as they entered the hotel. The sleeping rooms are older but were very clean and well maintained. We travel a great deal and have stayed in 5 star properties and they do not always have this level of attention to detail. The bed and pillows were very comfortable and I got some much needed rest. Having a fridge and microwave was an added bonus!

  • Stayed January 2012, traveled on business
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Helpful?
2 Thank kkpkmcd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Winston Salem, North Carolina
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed January 15, 2012

We stayed here the weekend of Jan. 15th 2012. Maria booked our reservation and was there to welcome us upon our arrival. The location is perfectly placed, safely nestled off the road. The entryway is very warm and welcoming, much prettier than I anticipated. Maria greeted us with a warm smile and welcome. She remembered speaking with us on the phone and proceeded to check us in. She asked if we had dinner plans, of which we had no idea as of yet. She graciously gave us compilmentary coupons for TRIPPS.....happens to be one of our favorite restaurants. At this point our trip was more enjoyable than expected. Maria is an outstanding representation for this hotel. When we got to our room, it was gorgeous!!!!! We booked the suite with the fireplace! We ONLY stay with the Choice hotel and thanks mainly to Maria but also to the cleanliness and beauty of the hotel, we have decided to make this location our getaway of choice when we need to be nearer to home. Thank you Maria for a WELL need time away that you made perfect!!!!

  • Stayed January 2012, traveled as a couple
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Helpful?
2 Thank Heather M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MicrotelWS, Director of Sales at Comfort Suites Winston Salem/ Hanes Mall, responded to this review, June 20, 2013
Some restaurants and area attractions offer discount coupons which are available at our front desk. Please inquire with the hotel to see what area discount coupons are available.
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Additional Information about Comfort Suites Winston Salem/ Hanes Mall

Property: Comfort Suites Winston Salem/ Hanes Mall
Address: 200 Capitol Lodging Ct, Winston Salem, NC 27103-7112
Phone Number:
Location: United States > North Carolina > Winston Salem
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #21 of 38 Hotels in Winston Salem
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Comfort Suites Winston Salem/ Hanes Mall 2.5*
Number of rooms: 80
Official Description (provided by the hotel):
Guests will find our family friendly hotel conveniently located just off Interstate 40 and right across the street from the Hanes Mall. Enjoy easy access to shops, museums, historic buildings and prestigious universities. Our Winston-Salem hotel is easily accessible to downtown Winston-Salem and the Piedmont Triad International Airport. For travelers on their way to the coastal resort city of Myrtle Beach, the Comfort Suites Winston-Salem is the perfect destination for an overnight stay. ... more   less 
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Also Known As:
Comfort Suites Winston Salem/ Hanes Mall Hotel Winston Salem
Winston Salem Comfort Suites

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