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“Excellent stay & Bistro open at night”

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Courtyard Winston-Salem Hanes Mall
Ranked #16 of 38 Hotels in Winston Salem
Certificate of Excellence
Grapevine, Texas
Level 6 Contributor
102 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
“Excellent stay & Bistro open at night”
Reviewed April 2, 2014

This is one of the better Courtyards. The staff was terrific. Helping in every way. Rooms were quiet & nicely done. I love that this one has the Bistro open at night. The staff was great. It's nice to be bake toward in the lobby have a bite to eat & a glass of wine. Hoping all Courtyards go to having these.

  • Stayed March 2014, traveled on business
    • Value
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Helpful?
Thank SherriB1050
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
tandt82, General Manager at Courtyard Winston-Salem Hanes Mall, responded to this review, May 5, 2014
Dear SherriB1050,
Thank you for your kind words about our Great little hotel, and I am very glad to hear that you like our new Bistro concept. It features great Food and Beverage options including Starbucks in the mornings and a full bar in the evenings. Fresh salads, burgers, wings are available for dinner. We look forward to serving your needs next time you are in the Winston Salem area.
Tom Ferrell
General Manager
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197 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (32)
Date | Rating
  • English first
  • French first
  • Italian first
  • Any
English first
NC
Level 4 Contributor
32 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed February 24, 2014

we were here this past weekend. were able to check in early thanks to helpful front desk staff. room was perfect . . . very clean and extra towels as requested. we were only a few doors from elevator and ice machine (and faced street/entrance to hotel) and never heard anything all night. breakfast in bistro isn't included with room, however, was delicious and very convenient. have repeat reservation booked for this weekend as well. looking forward to another peaceful night.

  • Stayed February 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank Lake_Norman_Crew
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
tandt82, General Manager at Courtyard Winston-Salem Hanes Mall, responded to this review, March 17, 2014
Dear Lake_Norman_Crew,
Thank you for your kind words about your weekend stay at the Courtyard Hanes Mall, I am so glad that you enjoyed your stay, and got a peaceful night’s sleep. Most guest love the Bistro, featuring Starbucks, fresh products, and a full bar. Great ingredients for a fun weekend away. Couple that with our location to the largest mall in the region and easy access to highways and Yatzee we have a great getaway weekend. I do hope you continue to enjoy this great hotel… We look forward to serving you in the future..

Tom Ferrell
General Manager
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Johnson City, Tennessee
Level 6 Contributor
298 reviews
117 hotel reviews
common_n_hotel_reviews_1bd8 76 helpful votes
Reviewed January 18, 2014

That's the beauty about The Marriott family. You can pretty much know what you're getting. This time wasn't any different. Nice property, friendly people and very clean room. The hotel looks like it has been recently updated and has a new feature on the doors.... The keys are "touch key system". You don't have to deal with inserting and failing to open the doors. Just place the back of the key onto the front of the key box and it unlocks it. Very cool.

Room Tip: Near to shopping mall and restaurants.
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  • Stayed January 2014, traveled on business
    • Value
    • Location
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    • Cleanliness
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Helpful?
Thank yaser z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tom F, General Manager at Courtyard Winston-Salem Hanes Mall, responded to this review, January 20, 2014
Dear yaser z,
Yes, Courtyards are very consistent and this property is as well, and thanks for noticing that this is a Nice property, friendly people and very clean room. I happen to agree. The hotel was updated about a year ago and shortly after the update we installed the “State of the Art” RF electronic key system to ensure that our guest are very safe and have a trouble free stay. It also is not demagnetized and erased by magnets in cell phones.


Tom Ferrell
General Manager
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Winston Salem, North Carolina
1 review
Reviewed January 11, 2014

Very basic problems with this hotel. Hotel policy is enforced in a manner very unfriendly for children. Also, guests cannot enjoy their own alcohol in the lobby while the lobby restaurant is open, and during those hours, guests must eat their own food in their room or in a specific and isolated section of the lobby. It seems that the lobby is simply another means of profit for the hotel, rather than an amenity for the guests.

  • Stayed January 2014, traveled with family
    • Value
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Helpful?
Thank Charles Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tom F, General Manager at Courtyard Winston-Salem Hanes Mall, responded to this review, January 20, 2014
Dear Charles Y,

Thank you for your comments about our hotel, perhaps I can further explain why the North Carolina Liquor Control commission does not allow alcohol from an outside source, to be consumed in a licensed area known as our Bistro. It can be consumed in your guest room, or in a private meeting room. We are required to enforce this liquor law. It would be as if someone brought a 6 pack of beer from Walgreens into a bar, it just would not be allowed. I am sorry if you felt this was unfriendly or inconvenient. I do thank you for your comments.


Tom Ferrell
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Euclid, Ohio
1 review
Reviewed January 10, 2014

This was my family's second stay at Courtyard by Marriott. The staff here is always very welcoming and accommodating to your needs, whether it is associated with rooming or related to dining. We've stayed in other hotels in Winston but this is the one that I have returned to and look for as it has all needs. The dining area provides all the needs we need. The rates are affordable and the suites and other rooms provide needs for multiple family sizes. The hotel is also located in the prime area around, shopping and the freeway. I recommend for any stay, whether busies or pleasure.

Room Tip: The hotel is very quiet in general. No challenges with noise and I have been located by the elevator...
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  • Stayed January 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Kinshasha h
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tom F, General Manager at Courtyard Winston-Salem Hanes Mall, responded to this review, January 20, 2014
Dear Kinshasha h,
Thank you for your kind words about the Courtyard Hanes Mall, our staff is very guest and customer focused, where you are our number 1 priority. Yes the location is great with great access to prime shopping, Restaurants and freeway access. We look forward to your return visit. Thank you..
Tom Ferrell
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Columbus, Ohio
Level 5 Contributor
61 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed November 30, 2013 via mobile

My wife and I had a great few nights stay. Sonya warmly welcomed us. The bed and pillows were super comfortable. Really liked that there were areas where we were able to socialize with family at night.

The rate was certainly affordable and one of the better ones in town. Definitely recommended!

Stayed November 2013, traveled as a couple
Helpful?
Thank jeremyesmith
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
tandt82, General Manager at Courtyard Winston-Salem Hanes Mall, responded to this review, December 6, 2013
Dear GCbone41,

Thank you for your kind comments about our hotel and one of our Superstars Sonya. She certainly is a jewel and guests really love her. We hope that when you come to the area you stop in, we have great shopping packages to the Mall next store. Thanks again and we look forward to serving your needs in the future. Go Buckeyes!!

Tom Ferrell
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Boston, Massachusetts
Level 6 Contributor
115 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 130 helpful votes
Reviewed November 29, 2013

Decent hotel, but like a number of Courtyards that don't want elite members to stay by refusing free breakfast, the Hanes Mall Courtyard is in that camp. When there are numerous Marriotts brands (or other brands) in the area, why would an elite stay there with their family? Breakfast for my family each day has been $50, which would be free at the Courtyard 2 miles away.

  • Stayed November 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
1 Thank travelalot20
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
tandt82, General Manager at Courtyard Winston-Salem Hanes Mall, responded to this review, December 6, 2013
Dear travelalot20,
Marriott corp sets the Brands standards for each of the Brands, and 1 of the Standards set for Courtyards are the Bistro concept with an ala cart menu that the guest pays for what they choose. Courtyard Hanes Mall is in support of the Marriott Brand Standards that are required by Marriott Corp. This is a great hotel that choses to follow the rules set forth by our leadership for the consistency of the Brand. If you choose to stay at a lesser quality hotel, which gives away their food, that choice is yours. We do have several thousand Marriott Elite guests that love to stay here each year, and Love our Bistro Concept. I am sorry you feel that way, and hope that you will consider staying with us in the future.

Thank you for your comments,
Tom Ferrell
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Courtyard Winston-Salem Hanes Mall

Property: Courtyard Winston-Salem Hanes Mall
Address: 1600 Westbrook Plaza Dr, Winston Salem, NC 27103-2992
Phone Number:
Location: United States > North Carolina > Winston Salem
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Swimming Pool Wheelchair access
Hotel Style:
#10 Business Hotel in Winston Salem
#13 Family Hotel in Winston Salem
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Courtyard Winston-Salem Hanes Mall 3*
Number of rooms: 122
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Also Known As:
Courtyard By Marriott Winston-Salem Hanes Mall Hotel Winston Salem
Courtyard Winston Salem
Winston Salem Courtyard
Winston Salem Marriott

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