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“Had a great weekend in Wilmington - Thanks to the Hilton Garden Inn”

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Hilton Garden Inn Wilmington Mayfaire Town Center
Ranked #4 of 45 Hotels in Wilmington
Certificate of Excellence
Reviewed July 21, 2010

I traveled to Wilmington, NC (which I do regularly) to bring some family from out of state to the beach. We had such a pleasant stay at the Hilton Garden Inn in Mayfaire. The staff were exceptional, the room was beyond our expectations, and the outdoor pool provided a wonderful time for my family. I would recommend this hotel to anyone traveling down to Wilmington - they will definitely take care of you here!

Stayed: June 2010, traveled with family
Thank shawnc710
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ILMTCGI, Manager at Hilton Garden Inn Wilmington Mayfaire Town Center, responded to this reviewResponded July 28, 2010

Thank you for the kind words about our hotel. We really appreciate the feedback. See you soon...the pool and beach awaits!

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Reviews (1,224)
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1,182 - 1,188 of 1,224 reviews

Reviewed July 21, 2010

This was a great hotel with lots to do nearby.
The beds were very comfortable.
The breakfast bar was very handy and a great way to start the day.
Staff is very courteous and knowledgable of local places and things to do.
I would have no problems recommending to a friend.

  • Stayed: January 2010, traveled as a couple
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Thank georgefromcary
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 20, 2010

We have stayed at the HGI in Wilmington many time over the past few years. The experience has always been great. The location is perfect, close to shopping, dining, beaches, etc. The hotel staff has always been excellent, very responsive and made our stays enjoyable.

  • Stayed: June 2010, traveled with friends
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Thank jwclion
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ILMTCGI, Manager at Hilton Garden Inn Wilmington Mayfaire Town Center, responded to this reviewResponded July 28, 2010

We appreciate the opportunity to continue earning your business. Your feedback is important to everyone here at the hotel. Thank you!

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Reviewed July 20, 2010

This is a fantastic hotel! We spent the weekend and it only took us less than 10 minutes to get to the beach and a short ride to downtown Wilmington. The pool and restaurant are very nice and the staff is welcoming. I loved the adjustable beds!

  • Stayed: July 2010, traveled with family
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Thank RWarzywak
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ILMTCGI, Manager at Hilton Garden Inn Wilmington Mayfaire Town Center, responded to this reviewResponded July 22, 2010

Thank you so much for the terrific review. We always strive to ensure that the guest experience is perfect. And yes, we are very convenient to Wrightsville Beach and historic downtown Wilmington. Situated in Mayfaire Town Center, we believe we're in the best area of Wilmington. Come back to see us again!

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Reviewed July 19, 2010

I was a little worried because of the other reviews, and almost changed my reservation. I'm glad I didn't. We were in Wilmington for a wedding and The Hilton was in a great location for us, close to a great shopping center with hair salons, and everything we needed.

The lobby and public areas were very nice. We stayed in a king room with sofa. The room was an average hotel room. The mattress was okay after we figured out there was a dial to make it softer. The pillows were awesome. Getting online was super easy. We were on the 4th floor, and although the hotel was busy, it wasn't noisey. We were on a smoking floor, which would have been a problem if I had my kids with me, but I was okay with it. I'll request nonsmoking next time. When you step off of the elevator, you instantly smell the smoke.

We had breakfast one morning during our stay. It was a little pricey, but worth it for the convenience of not having to leave the hotel. The food was okay...typical southern style breakfast.

The staff were amazing..from house keeping to the front desk. They were all super nice and helpful. Even at 3am, the desk clerk seemed happy to be there. They have a little shopping area for necessities, and we took advantage of it when we had the late night munchies.

Would definitely recommend this hotel.

  • Stayed: July 2010, traveled as a couple
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Thank toebeecat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ILMTCGI, Director of Sales at Hilton Garden Inn Wilmington Mayfaire Town Center, responded to this reviewResponded July 20, 2010

Thanks so much for the positive review. We really do appreciate the feedback. It means a lot to us as we're always striving to provide the best guest experience possible - even over busy beach / wedding weekends! We hope to earn your business again.

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Reviewed June 24, 2010

We booked our room in advance and were told the only room available was a big Junior Executive Suite. I booked the room over the phone even though it was more than I wanted to pay. When we arrived at the hotel we checked in and got our key. When we arrived to the room it was a King bed and nothing else. We went back to the desk and she said that was all that they had..they could get us a full sized rollaway. I asked again where was the room that I had reserved? She did not answer and then claimed to have a reservation for us for a King room with a sofa(which it wasn't either). We went back to the small room and someone delivered the rollaway and it was a single. We have two boys over 5 feet tall and knew this would not work, so we asked for another one. She said that room was not big enough for two of them. I asked her where they should sleep-on the floor? She gave us another rollaway that we crammed into the room. They did give us a made to order breakfast for the mornings and reduced the room price when we asked. (Since THEY screwed up). At checkout, they then tried to charge the reduced rate for only the first night! Too bad the front desk was such a joke, because the rooms were nice and the location great. The housekeeping and restaurant staff were great also. I will never stay here again or recommend Hilton Garden Inns because of this experience.

  • Stayed: May 2010, traveled with family
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1  Thank Miller94
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ILMTCGI, Manager at Hilton Garden Inn Wilmington Mayfaire Town Center, responded to this reviewResponded July 22, 2010

On behalf of the entire staff here at HGI, we're very sorry that your stay fell-short of your (and ours) expectations. I do not have any excuse for you other than in a sell-out situation, something obviously went wrong with your reservation.

We do appreciate the feedback - good and bad. We're always striving to make the guest experience perfect. We hope you give us a second chance...

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Reviewed June 6, 2010

Pro: very clean, nice staff, excellent location
Con: expensive (compared to local rates); Junior suite is not worth extra money; Air conditioner in room has only one outlet and inordr to get cool air in sleeping area, the sitting area has to get like a freezer
Suggestion: Next door is the Hilton Homeward suites. This property is excellent. Ithas free beakfast, free dib=nners during the week, the room has more amenities and the cost is less--so try next door for a better deal at the same location

  • Stayed: June 2010, traveled as a couple
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Thank thomrhine
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KRDWilmington_NC, Director of Sales at Hilton Garden Inn Wilmington Mayfaire Town Center, responded to this reviewResponded June 18, 2010

Thank you for the (mostly) positive review. We always appreciate honest feedback as we are always trying to provide a prefect experience for our guests. We are aware of the air conditioning flow in the Junior Suites. Most have been corrected already. We stand by our product and high level of customer service. Yes, the brand-new hotel next door is nice...it's a Hilton property like us! Come back anytime.

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Additional Information about Hilton Garden Inn Wilmington Mayfaire Town Center

Address: 6745 Rock Spring Rd, Wilmington, NC 28405-3177
Phone Number:
Location: United States > North Carolina > North Carolina Coast > Wilmington
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in Wilmington
#5 Romantic Hotel in Wilmington
#7 Family Hotel in Wilmington
Price Range: $119 - $213 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hilton Garden Inn Wilmington Mayfaire Town Center 3*
Number of rooms: 119
Official Description (provided by the hotel):
Best location in Wilmington and only 2 miles to beautiful Wrightsville Beach. HGI Mayfaire is located within the mixed-use development of Mayfaire Town Center; an easy drive to historic downtown Wilmington and the UNCW campus. Restaurants, outdoor shopping and IMAX movie theater complex are all within walking distance. Our full service Garden Grille & Bar restaurant, serves a cooked-to-order American breakfast, dinner as well as evening room service. The Pavilion Lounge is a great place to enjoy an evening cocktail with friends. Our patio features a putting green and spacious pool area. As great as our location and amenities are, it's the staff that makes a great hotel great. Come and experience real Southern hospitality at HGI Mayfaire. We look forward to earning your business very soon! ... more   less 
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Also Known As:
Hilton Garden Inn Wilmington Mayfaire Town Hotel Wilmington
Hilton Wilmington
Wilmington Hilton Garden Inn

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