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Hilton Garden Inn Wilmington Mayfaire Town Center
Ranked #4 of 44 Hotels in Wilmington
Certificate of Excellence
Mount Olive, United States
1 review
“Great Hotel”
Reviewed May 16, 2014

We always stay at this hotel when going to Wilmington. This hotel is in the perfect location - close to shopping and restaurants as well as only about 10 minutes (driving) from the beach. Rooms are a nice size and the hotel is very clean and up to date. Hotel gets a lot busier during the summer, but we stayed in May (still busy, but not completely sold out.)

  • Stayed May 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Lindsay K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,189 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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English first
New York City, New York
Level 3 Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed May 14, 2014

As usual Hilton Garden Inn has a winner in the Garden Inn at Mayfaire in Wilmington, NC. Staff is exceptionally helpful and pleasant. No request seems to be too much to ask. Hotel is kept spotless and is located in a great area.

  • Stayed May 2014, traveled as a couple
    • Value
    • Location
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Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Tom5050
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGI-Mayfaire, Director of Sales at Hilton Garden Inn Wilmington Mayfaire Town Center, responded to this review, May 15, 2014
Thank you Tom5050 for your honest review of your recent stay at our award-winning Hilton Garden Inn Mayfaire. You are right…no request is too much to ask, when talking about our fantastic staff. It is our mission to exceed your expectations. We’re glad to have earned your business. Have a great summer!
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Level 2 Contributor
1 review
Reviewed May 13, 2014

The Staff and hotel are very nice and clean. The check in is fast and efficient. I have stayed here many times for business and pleasure. The Rooms are clean and quite. The location is safe and near shopping and a movie theatre.

  • Stayed May 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank 353brendaj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGI-Mayfaire, Director of Sales at Hilton Garden Inn Wilmington Mayfaire Town Center, responded to this review, May 15, 2014
Hello 353brendaj! Thank you for the wonderful review of your recent stay at our award-winning HGI Mayfaire. Your honest feedback regarding our very nice staff and clean, quite rooms are greatly appreciated. We appreciate your loyalty as it relates to staying with us for both business and pleasure trips to our beautiful corner of the Carolina Coast. Have a great summer! We hope to see you back with us very soon.
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Sheffield, United Kingdom
Level 5 Contributor
74 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed May 12, 2014 via mobile

We stayed here for one night - staff were very friendly - room clean and modern and great coffee and tea facilities. Finally a good cup of tea :-) after over a week without one! Had an early breakfast 6.30am which was really good and set us up for our long road trip up the coast.

It was a good short walk to the outlet centre where there are a range of restaurants for the evening meal.

Stayed April 2014, traveled with family
Helpful?
Thank Garnett40
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGI-Mayfaire, Director of Sales at Hilton Garden Inn Wilmington Mayfaire Town Center, responded to this review, May 13, 2014
Thank you Garnett40 for the wonderful review of your recent overnight stay at our Hilton Garden Inn Mayfaire. We’re so pleased that we were able to satisfy your need for a good cup of tea! Our hard-working associates always appreciate it when a guest recognizes their efforts…thank you for the kind words regarding our clean rooms, friendly staff and our really good cooked-to-order breakfast in our full service Garden Grille restaurant. We hope your road trip along our east coast was fun for you and your family. Next time travel brings you back to this side of the pond, we hope you visit us again. Thank you for choosing HGI Mayfaire. Have a great summer!
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Charlotte, United States
1 review
Reviewed May 9, 2014

I travel for business regularly and always stay where I can get my Hhonors points, but this was my first stay at a Hilton Garden Inn. This hotel was wonderful from check in to check out. Friendly staff, comfortable quiet room, delicious meals - I would highly recommend this hotel for any business stay or for leisure. I will definitely be back on my next trip to Wilmington.

  • Stayed May 2014, traveled on business
    • Value
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    • Cleanliness
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Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Emily L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGI-Mayfaire, Director of Sales at Hilton Garden Inn Wilmington Mayfaire Town Center, responded to this review, May 12, 2014
Thank you Emily L for the fabulous feedback from your recent business trip. Thank you for choosing to stay at our Hilton Garden Inn Wilmington Mayfaire Town Center. We’re the #1 ranked business hotel in Wilmington, based on Triapdvisor reviews from fellow TA contributors. Thank you for recognizing our hard-working restaurant staff. We’re so pleased that your first stay with us was fabulous. It will be our pleasure to earn your business next time travel brings you back to the coast. Safe travels!
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Clayton, NC, United States
1 review
Reviewed May 8, 2014

Quiet, clean, comfortable, great service, friendly, so all in all a GREAT stay which made this a GREAT value not only for a business traveler but also a family. I would take my family here for a family vacation. I also loved the number of restaurants that were nearby and the shopping areas.

  • Stayed May 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Luther S D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGI-Mayfaire, Director of Sales at Hilton Garden Inn Wilmington Mayfaire Town Center, responded to this review, May 12, 2014
Hello Luther SD! Thanks so much for your great review of your recent stay at our award-winning HGI Mayfaire. We love it when our guests use the word “Great” when describing our hotel, staff, cleanliness and location. It was our pleasure to earn your business. Next time business or pleasure brings you back to our beautiful area of the Carolina Coast; we look forward to the opportunity to serve you again. Have a great summer!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New Bern, United States
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed May 7, 2014

For a Hilton Garden Inn, this hotel is not on par with the usual brand comfortness. The hotel staff was nice and the check in was smooth, but the experience thereafter was all downhill. As per usual, when getting into the room, the first thing to do is lay on the bed and take an intial load off. Come to find, the bed is not the usual plush/soft bed and actually quite hard. It made for a horrible back ache in the morning. I considered moving to pull out couch but figured that wouldn't be any better. Also, upon arrival to the room, we had requested a crip for our 10 month old. The crib was there, but not set up. All other stays at Hilton family hotels, have the crib set up and at least a sheet to accompany. This crib was still in the velcro case and is not a simple pop up thing. Not something I wanted to deal with. Also, they didnt even give us a sheet for it. Had to ask for one. To top it all off, in the middle of the night a group of teens were causing a noisy distraction in the hallway. Come to find out, they had just returned from prom. No adults in the rooms. Called down to the desk to have them deal with it, but nothing. Called again and finally heard someone address them. 20 minutes later, the noise was in the room next to us. I finallly went to their room and asked for them to stay quiet as my wife and child were awake, child crying. Overall, this hotel looked nice, had some great ammenities, but the experience itself was definitely not relaxing.

  • Stayed May 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
1 Thank Christopher A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGI-Mayfaire, Director of Sales at Hilton Garden Inn Wilmington Mayfaire Town Center, responded to this review, May 8, 2014
Thank you Christopher A for the feedback from your recent stay at our award-winning HGI. We appreciate your comments regarding our nice staff and great amenities. You chose to stay with us presumably because of our stellar Tripadvisor ranking and outstanding guest reviews regarding our location, cleanliness, staff and amenities. Our Hilton guest service scores and Tripadvisor ranking tell us we’re better than most hotels of any brand in our class. However, we’re truly sorry that we did not exceed your guest expectations. A couple of notes regarding your comments…All of our Garden Sleep System king beds have adjustable comfort settings. Perhaps the setting on your bed was too firm for your liking (?). As far as the requested crib in your room, we dropped the ball by not having sheets delivered to the room with the crib. And we apologize for not explaining to you that we do not set-up the crib prior to your arrival. Basically, the crib is kept in its sealed case so that you know it is clean. We completely understand your frustration as it relates to late night noise from hotel guests. We try our best to be proactive but in this case, we seem to have let you down. The guests in question were not teens returning from prom, they were younger-looking soldiers visiting Wilmington for a formal event. Not a prom. We can assure you and all other Tripadvisor readers, that we do not permit teens to be unsupervised overnight in our award-winning hotel. It is our hope that you will give us another chance to win your business, next time travel brings you back to Wilmington-Wrightsville Beach. Have a great summer!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Wilmington Mayfaire Town Center

Property: Hilton Garden Inn Wilmington Mayfaire Town Center
Address: 6745 Rock Spring Rd, Wilmington, NC 28405-3177
Phone Number:
Location: United States > North Carolina > North Carolina Coast > Wilmington
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in Wilmington
#5 Romantic Hotel in Wilmington
#7 Family Hotel in Wilmington
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn Wilmington Mayfaire Town Center 3*
Number of rooms: 119
Official Description (provided by the hotel):
Best location in Wilmington and only 2 miles to beautiful Wrightsville Beach. HGI Mayfaire is located within the mixed-use development of Mayfaire Town Center; an easy drive to historic downtown Wilmington and the UNCW campus. Restaurants, outdoor shopping and IMAX movie theater complex are all within walking distance. Our full service Garden Grille & Bar restaurant, serves a cooked-to-order American breakfast, dinner as well as evening room service. The Pavilion Lounge is a great place to enjoy an evening cocktail with friends. Our patio features a putting green and spacious pool area. As great as our location and amenities are, it's the staff that makes a great hotel great. Come and experience real Southern hospitality at HGI Mayfaire. We look forward to earning your business very soon! ... more   less 
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Also Known As:
Hilton Garden Inn Wilmington Mayfaire Town Hotel Wilmington
Hilton Wilmington
Wilmington Hilton Garden Inn

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